I have SuSe Support, but how?

I have SuSe support, they say. I have the CD Case with a few serial numbers. I've tried registering with these serial numbers @ https://portal.suse.com/PM/page/login.pm?dialogId=d-1f813fada6cbd191-00031a8..., but no joy! How can I get phone support or web support I paid for, here in the US? TIA.