On Tuesday 15 July 2003 07:14 am, Anders Karlsson wrote:
On Tue, 2003-07-15 at 13:27, Preston Crawford wrote:
I've contacted both the feedback email address and support regarding this mysterious GDM problem and they won't help me. It's a baffling problem and it's nothing I changed, yet they won't help me.
Well, SuSE is a business and offers free basic installation support. I believe, you may purchase advanced support "tickets" from SuSE Linux if you desire the type of support you have mentioned ... from SuSE. Linux is a free/Open source operating system and is supported solely by the linux comunity; It is supported by its users and developers. Although certain components of SuSE Linux are proprietary, SuSE linux is a free/opens source OS and as such to be competitive SuSE Linux must charge for support services beyond basic installation support. This is pretty much the story with any OS these days, including some very well know proprietary systems. Yes, some of these vendors offer "free extended support" via e-mail, but this often amounts to no more than mere pretention of help in which the techs fail (I assume to save time) to correctly assess the problem, then give a set of cursory solutions that could apply to any known problem, and eventually suggest that you, the user, either reinstall the OS, or pay for premium support services. A blanket statement that SuSE support "sucks", I feel is a poor assessment of the situation, and perhaps you might have expressed this as your feelings that "I don't like SuSE's free installation support because my technical question is not covered by it." I am not criticizing you here. You have a valid problem. Fortunately you have come to the right place for help. The fine and knowledgable people here, many of them Linux Gurus (get your yoga mats out ~~~ ) in most cases are able to help you solve most technical questions relating to SuSE Linux. It may take some time, trial and error, but your problem will be solved. Max -- Remember: Always think positively and you will prevail. http://www.tuxgames.com http://www.suse.com http://www.linuxformat.co.uk http://www.linuxjournal.com http://www.transgaming.com