* Brian W. Carver (bwcarver@earthlink.net) [020625 18:48]:
Christopher Mahmood wrote:
Browse through the archives and you'll see SuSE people answering lots of questions and I don't think it's fair to claim that we don't.
I don't believe I ever claimed that SuSE employees or list-readers generally don't answer questions. Obviously they do. I merely pointed out the number of (what I viewed as) legitimate questions that don't get answered and tried my best to suggest a means by which SuSE and the list could do better.
Now that I've had time to re-read your initial post you didn't say that, sorry for misquoting you.
Given the high volume of the list, if only 60 dead threads appear weekly, then the list's percentage is actually quite good. I just thought it possible we could find a way to do even better.
[snip evil ulterior motives]
I'm baffled as to why this is the case, but I'm content to drop it, since it was apparently such a roundly hated idea.
It's not a bad idea at all but we (read: me) can't do it because of time and cost constraints. Have it at, go for it, organize an informal support team that tracks questions and escalates them. Everyone will appreciate it. The truth is, unanswered questions usually go unanswered for the reasons stated earlier: the quality of the answer is proportional to the quality of the question and well, some questions are pretty bad. So just relax and enjoy the beautiful *plonk* as you add people to your killfile who question your motives. -- -ckm