Dear all, I know of at least four different options to HelpDesk software like PropWeb (http://www.pcaonline.com/index2.html) under Linux: * http://www.linux.org/apps/AppId_7646.html => http://f2w.sourceforge.net/ * http://www.linux.org/apps/AppId_7409.html => http://phphelpdesk.sourceforge.net/ * http://www.linux.org/apps/AppId_7007.html => http://www.fsck.com/projects/rt/ * http://www.altara.org/teacup.html All these are web-based. Do you know of any other alternatives for managing HelpDesk incidences? Are there any better pieces of software? Thanks in advance! Martin -------------------------------------------------------------------------------------- This message and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. No confidentiality or privilege is waived or lost by any wrong transmission. If you have received this message in error, please immediately destroy it and kindly notify the sender by reply email. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. Opinions, conclusions and other information in this message that do not relate to the official business of People Communications S.A. shall be understood as neither given nor endorsed by it. --------------------------------------------------------------------------------------