SuSE support covers unmodified kernels shipped with the box. 2.4.3 kernel has not been shipped with 7.1, AFAIK. SuSE support does not cover self-compiled kernels. I may not like it, you may not like, but this is the fact stated in SuSE support policy. This is what they mean by 90-days support. You change the kernel - you go on your own. If you don't like it - don't buy it. I think it's simple. -Kastus On Mon, Apr 23, 2001 at 08:54:37PM -0400, David C. Johanson wrote:
I've experienced the same total lack of support. I purchased the full professional 7.1 package for the going retail price. When the software would not, and still does not, install on my machine the response from SuSE technical support is to basically totally ignore my requests for support, the support I paid for in advance and of which there were to be 60 days worth. So far I've received in response to my requests two replies asking for more info both of which were thoroughly answered. Last reply from me to their request was over 3 weeks ago. I'm now five weeks into the 60 day support period with NOTHING having been provided.
I guess it is a case of buyer beware when purchasing SuSE Linux 7.1
dave johanson