[SLE] My Wordperfect Office 2000 Installation woes...

RECAP: The command './setup', which is supposed to install the package, dies with "Libc6 (RedHat glibc) 2.0 or higher required." error message. But, my PC is a SuSE 6.3 box and SuSE 6.3 is a glibc package: jerry@JLKreps:~ > nm /lib/ld-linux.so.2 00000000 A GLIBC_2.0 00000000 A GLIBC_2.1 00000000 A GLIBC_2.1.1 <snip rest> I was able to register my copy of CWO2K via the internet but I still haven't found any information that will help me get Corel Wordperfect Office 2000 installed on my SuSE 6.3 box. PHONE SUPPORT: Corel has no numbers available for phone support outside of their EST business hours, i.e., no 24/7 technical support line I can call. This will be especially tough on folks living outside of the USA or Eastern Canada. IVAN, a 24/7/365 phone support system at 1-877-42COREL, only offers help for WinXX or Macintosh OS apps, but not for applications running under Linux. Poor planning here... EMAIL SUPPORT The email address, , given on their Office 2000 support webpage, returns the following message: "The original message was received at Fri, 31 Mar 2000 19:50:26 -0600 from jerry@localhost [127.0.0.1] ----- The following addresses had permanent fatal errors ----- ----- Transcript of session follows ----- ... while talking to nmail.corel.com.:

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RCPT To: <<< 554 Mailbox unavailable." <rest snipped> Give them an A for the effort of putting an Install support email tag on their web page but an F for not having a mail box to receive the requests. Poor planning....

KNOWLEDGEBASE SUPPORT The Office 2000 Knowledge base has in it only articles about WP8. Where are the CWO2K beta questions and answers? NEWSGROUP SUPPORT There are two news groups: one, for installation problems, has only four messages in it, all asking when CWO2K will be released. The second one, for general questions, has no messages related to installation problems. The latter may be of some help if the C_tech volunteers know SuSE 6.3 and/or are aware of the differences between the glibc SuSE uses and the glibc WO2K expects to see. Installing a different glibc on SuSE will be no small undertaking and could break the system. It is a path I will not take. Box Score: No websupport No phone support No email support No Knowledgebase support Only one functional newsgroup active CONCLUSION Corel is not ready to support CWO2K. This is suprising, since CWO2K has been in beta since August of 1999, eight months ago. Where are the logs of bug reports and installation problems from the beta testers? Surely one of them was running SuSE 6.3 and has solved my installation problem.. So, six hours after I received the package from FedEx, I find that I cannot install CWO2K on a SuSE 6.3 distro, even though Corel lists SuSE in the list of compatible Linux OSs, and I have only one active source of technical support. One chance of a successful install. Corel should lay better plans than this, or they will be getting a flood of RMA requests... Jerry Kreps -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/Support/Doku/FAQ/