Simon Lees composed on 2018-05-28 21:21 (UTC+0930):
This brings us to the next issue, posting bugs / bug reports on mailing lists rather then bugzilla. This is a practice we would like to see stopped and we will be gently reminding people if they continue posting bugs on mailinglists, this especially includes if a package / application breaks when updating tumbleweed / leap (including beta's). We would ask that you search for your issue prior to reporting but in case you accidentally report a duplicate bug its easy for us to mark it as such, also if you report something that is intentional and not a bug it doesn't take long to mark it as such, so if in doubt file a bug rather then posting to a mailing list, there is useful information for filing bugs at the following links [1][2]. But if you are really stuck with trying to file your bug the friendly people at opensuse-support@o.o can support you through the process.
I don't get stuck "filing" bugs. I get stuck figuring out whether something is expected behavior, or constitutes a bug. Who's going to do all that extra triage work if every time someone has that dilemma and proceeds to file a bug instead of asking first? Mailing lists seem to generate responses, useful or otherwise, faster. Bugs apparently get seen by a select few, and are often ignored for long periods. Just what constitutes "filing a bug" on a mailing list?
1. https://en.opensuse.org/openSUSE:Bug_reporting_FAQ 2. https://en.opensuse.org/openSUSE:Submitting_bug_reports
I don't think these clarify, but at least indirectly may be inducing list "filing". From the latter: "Non-technical users: You may try first http://forums.opensuse.org ." -- "Wisdom is supreme; therefore get wisdom. Whatever else you get, get wisdom." Proverbs 4:7 (New Living Translation) Team OS/2 ** Reg. Linux User #211409 ** a11y rocks! Felix Miata *** http://fm.no-ip.com/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org -- To unsubscribe, e-mail: opensuse-support+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-support+owner@opensuse.org