Mailinglist Archive: opensuse-security (10 mails)

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Re: [opensuse-security] Re: [security-announce] SUSE-SU-2012:0789-1: important: Security update for Linux kernel
Am 11.07.2012 22:15, schrieb Martin Konold:
Am Mittwoch, 11. Juli 2012, 12:12:04 schrieb Marcus Meissner:

Hi,

Did you report this in other channels, like our support team NTS?

Too bad that bug reports for kernel crashes for SLES get closed as invalid if
no seperate support contract is signed with Novell/Suse.com :-(

E.g. I have support contracts with HP

Well, then you probably need to report the kernel crash to HP.

for SLES and and therefore cannot report
any kernel crashes via bnc.
https://bugzilla.novell.com/show_bug.cgi?id=769292
(*)

Even if you have a support contract with SUSE / Novell you cannot enter
bugs against SLES usually. The workflow is different: you open a Service
Request with support, they then open the bug if necessary.

This is imho an unfortunate policy as I am happily paying for SLES
maintenance
but I am not entitled to even report a kernel crash.

In addition reporting via http://support.novell.com/additional/bugreport.html
is a black hole with a O_DIRECT to /dev/null.

http://www.novell.com/customercenter/, log in, on the left side "My
Support -> Service requests", then "Submit new SR".

Works almost every day for me, with timely response by the support team.

For my customer (with a slightly bigger support contract), I simply mail
or call my designated support engineer.

P.S.: The above mentioned crash could just today be reproduced with the
3.0.36
SLES kernel from monday but cannot be reported via proper channels even
though a kdump is available....

It can, via proper channel.

(*) It is difficult to understand why I can report kernel crashes for
opensuse
while I cannot for SLES11 even though I am paying for the later but not for
the former.

I report kernel crashes including crashdumps etc. for SLES almost every
week, so I cannot really see where the problem is.

--
Stefan Seyfried

"Dispatch war rocket Ajax to bring back his body!"
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