Quoting Marcus Meissner
We are sorry for any inconvience caused. We try to have the best quality for security updates, but unfortunately due to sheer mass of updates sometimes mistakes slip through our Quality Assurance.
We have been and will be constantly improving our processes to avoid such mistakes in the future and are committed to provide the best service possible.
Now I'm *REALLY* annoyed. This is suse-security, not your press release forum. This sort of market-speak drivel only makes you look incompetent. Save the "constantly improving our processes" and "commited to provide the best service" for the suits. We're sysadmins here. We want results. If you want us to cut you some slack, give us real information. Most of us are really laid back people. Talk to us like professionals and we'll give you every chance. Just don't give us marketing drivel.