This sort of market-speak drivel only makes you look incompetent.
Much more than that drivel, the bad quality doesn't only make SuSE *look* incompetent, it seems that they in fact are - at least the QA.
Ok, translated I want to say:
"Yes, we fucked up. We try harder not to fuck up in the future." :)
I will take this as an official statement from SuSE w.r.t the problems that arose. Thank you.
And in the future, if things get worse, all we will hear is that SuSE is fucked up again. Sounds nice.
For Christ's sake, stop bawling at the tech! It's not his fault. He explained the situation the professional way, then again the blunt way. Now he's getting on with his job as quickly as he can. If you want to spit your venom at someone, point it at the boss. The techs clearly need more resources - more people, faster machines, whatever - in order to cope with the issues they have to deal with. You increasing the pressure with your ranting isn't going to help.