On Thu, 25 May 2017 10:13:21 +0200, Per Jessen wrote:
Ancor Gonzalez Sosa wrote:
On 05/19/2017 09:25 PM, Per Jessen wrote:
I agree. I am just wondering if we should choose a different word. "to support" to many people means "to help" or "to assist", which is often interpreted to mean a lot more than your four lines above. I don't have a better suggestion, but sometimes we are more keen on rejecting requests for support by saying "no longer supported" than we are on saying "yes, we'll help you with that, it's supported". The word is losing its significance, I fear.
I have heard the theory that Ubuntu helped to break the real meaning of "support" when they started labeling some of their releases as LTS (Long Time Support).
Before that, "support" meant real assistance and was almost always associated to a contract. "If you have problems, call me. I will fix them." That's what companies and individuals pay for.
What free Linux distributions offer is not support, it's maintenance.
I like that word. Somehow "out of maintenance" sounds much better than "no longer supported".
"No longer being developed" is, I think, clearer. But either works for me - I do tend to agree that "support" implies more about being able to ask questions about the version. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org