Mailinglist Archive: opensuse-project (370 mails)

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Re: [opensuse-project] Re: Improving the bug management lifecycle/process
On 05/16/2012 07:44 PM, Jim Henderson wrote:
On Wed, 16 May 2012 11:41:05 -0500, Bryen M Yunashko wrote:

Good documentation and training is always helpful. But we can't
guarantee that people go to these places. We tell someone "File a
bug!" and point them to bugzilla.novell.com. They're faced with a
daunting interface right from the get-go.

True. But what we can do is encourage people to go there. There are
bound to be people who want to report bugs but are intimidated by the
process because they're unfamiliar with it.

So the goal of such material would be to lower that barrier to use.


Not only: Lower the barrier to and also help to create better bug reports.

The better the bug report is - the less time the developer needs to ask questions back - the sooner it gets fixed.

an example: A developer just told me that function vsnprintf is broken. I wrote a small test program that works for me and had to ask back what is different. If I would have received a test program that fails and that I could execute on my own, the bug would be fixed already - but now I'm waiting...

Andreas
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Andreas Jaeger aj@{suse.com,opensuse.org} Twitter/Identica: jaegerandi
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