Mailinglist Archive: opensuse-project (370 mails)

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Re: [opensuse-project] Re: Improving the bug management lifecycle/process
  • From: Per Jessen <per@xxxxxxxxxxxx>
  • Date: Wed, 16 May 2012 21:05:38 +0200
  • Message-id: <jp0tq2$e8m$>
jdd wrote:

Le 16/05/2012 18:41, Bryen M Yunashko a écrit :

And let's be honest. People don't want to read, read, read. They
encounter a problem and just want to report it and be done with it.

I don't think so.

people want they bug *fixed*. It's of no use to have more bugs
reported if we can't fix them...

Actually fixing a bug and getting the fix installed on a user system is
quite a long process, especially for inexperienced users.

now bugzilla is frightening, so only solid people report, and then
this is not enough to have good reports and fixed bugs.

So, IMHO, we should first have *less* bugs, but *more* solved

Less bugs reported cannot be good for us unless it actually means less
bugs in openSUSE. The number of bugs reported, regardless of what
happens to them, is a strong indicator of interest and quality.

Most bug report have to be managed extremely fast, because it's often
difficult to keep a buggy system only waiting a needinfo

That is an individual matter, but I agree, most (potential) reporters
probably have just one system available, which does make our
response-time critical. Factory is a different matter altogether.

could it be possible / usefull to *require* an IRC chat *before*
reporting a bug????

No doubt very useful, but hardly possible for a non-commercial

Per Jessen, Zürich (5.8°C)

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