Bryen M Yunashko wrote:
On Tue, 2012-05-15 at 18:38 +0200, Per Jessen wrote:
Hmm, yes and no - there are presumably still many users out there for whom openSUSE is just a tool. If it doesn't work, they'll get another one. Complaining is also feedback, and it's a lot better than people just voting with their feet.
That's apples and oranges in my opinion. There's a big difference between a user who uses and simply is dissatisfied and goes somewhere else. That's "our fault" so to speak if we didn't create something that the end user is happy with. I say that, of course, to only some extent because we are obviously not in the business of appeasing every user out there.
What we're talking about here is how the complaint (or yelling) is conveyed. "I can't believe this doesn't work! Don't you people ever test anything?!? SUSE pays all these people and it is broken?!?" That kind of complaint is not useful because the expectation they have for openSUSE is unrealistic.
They are venting their frustration - they chose openSUSE, but didn't get the quality product they expected. It's a pity we can't meet those expectations (yet), but I wouldn't just dismiss such complaints, regardless of which misconceptions might be involved.
I have seen a number of times over the years people complain like this and when we tell them they can be testers and help identify problems, they have outright said "Not my job! That's SUSE's job!"
Sure. That does not render their complaints invalid though. -- Per Jessen, Zürich (12.2°C) -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org