On Thu, 02 Apr 2009 11:30:38 -0700, PGNet wrote:
On Thu, Apr 2, 2009 at 11:15 AM, Jim Henderson
wrote: This comment is interesting to me as well, not directly related but indirectly so
again, well-spoken.
Thanks. :-)
Not all of our users have a background in information technology, so it's not always obvious what information needs to be provided.
it's not just an issue of "not having a background in IT" ... it's often an issue of not having a deep-background in _this_ IT.
Well, yes and no - I think there's really three levels of expertise involved: * no background in systems at all (ie, don't know what, for example, a stack trace is, much less how to get one) * Background in IT but not this type (ie, know what a stack trace is and even maybe why it's useful but not how to get one on this platform) * Background in this type of IT (ie, know what a stack trace is, how to get one, and possibly even how to use it) IOW it's not really an "either/or" situation, but shades of grey.
if the message needs to be "develop you own expertise", that's ok -- as long as it's, imho, clearly stated.
Even then, one of the venues for developing expertise is participation in the community. That means the community needs to be welcoming of questions, too - not just in mailing lists, forums, and IRC/chat systems, but also in processes that get issues reported to developers in order to get them fixed. Not saying that the openSUSE community is actively unfriendly (quite the opposite), just a point of observation about what's needed IMHO for success. That doesn't mean there isn't room for improvement, though. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org