Mailinglist Archive: opensuse-project (328 mails)

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Re: [opensuse-project] Boxed editions slipping on release dates (3 weeks in some cases)
  • From: Kevin Dupuy <kevin.dupuy@xxxxxxxxxxxx>
  • Date: Mon, 22 Dec 2008 21:47:12 -0600
  • Message-id: <1230004032.15757.25.camel@xxxxxxxxxxxxxxx>
On Mon, 2008-12-22 at 23:54 +0100, Stephan Binner wrote:
I doubt that you ordered something in expectation of a certain shipping date
mentioned in the order confirmation you received later.

As I said earlier, there is an expectation that paying customers would
at least be treated as well as normal users who download the product and
receive their package on or near the same date as release.

"Anticipated Released Date: December 18, 2008" certainly implies (to me
anyway) shipment well in advance of 5 January.

Release date != shipping date != date it arrives at you. If you make up the
latter if there is no statement from the merchant (like "will arrive at you
before christmas if you order before xx") then do not blame the merchant.

Release date on December 18th (thurs.), 1-2 day processing, UPS Next Day
Air (1-2 days), that's at the latest Christmas Eve delivery (which UPS &
other shipping companies do make, it's one of their busiest days). There
was no message about shipping being delayed. To Novell's credit there is
a message up now, and an apology for those who have already ordered it.

I don't understand why you can't go to your local Radio Shack and pick
up a boxed edition or order it from Amazon. This is how I first

There are not enough boxes sold anymore in most countries that it's
profitable
for merchants. Alternatively Novell would have to pay a likely hugh fee to
buy shelf space to get openSUSE boxes placed => not profitable for Novell.

This is an entire other thread in which I agree with N B Day. At the
very least, the box should be able to be purchased from other merchants,
even online, like Amazon or BustBuy.com. This would improve the
experience at least, as those merchants would already have the box in
hand and be able to ship it out on time.

Buying the box is one of the few ways many of us can contribute to the
No, http://en.opensuse.org/How_to_Participate

Not everyone has the time. I can understand that.

The thing is that we've partly got what we wanted: an explanation from
Novell. For that, I thank them and whoever put that up. What needs to be
done is to figure out how to prevent this in the future: these long wait
times happen for every openSUSE release I've purchased, 10.2, 10.3, and
11.0. If the customs & shipping between the two countries is the
problem, then let's get the pre-orders shipped out early enough to get
them in user's hands by release day or the Friday after.

Actually, speaking of customs & shipping, if that's the major problem,
I've got two openSUSE boxes: SUSE Linux 10.0 and SUSE Linux 10.1 that I
purchased at Best Buy here in the U.S. (the last two boxes to be on
American shelves), that both have a label "Made in USA". The three
latest boxes, openSUSE 10.2, 10.3, 11.0; all say Made in Germany (they
weren't on store shelves, and showed up four weeks after the release).
So there was a manufacturing switch for the North American boxes, and
that's when these problems started.
--
Kevin "Yeaux" Dupuy - openSUSE Member
Public Mail: <kevin.dupuy@xxxxxxxxxxxx>
Merry Christmas & Happy Holidays from the Yeaux!

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