On Fri, 2007-10-05 at 20:41 +0200, Stephan Binner wrote:
Honestly, I don't know any SuSE/Novell engineer reading those forums or a case or a process how the engineers got/get information from the postings there.
We have a group of around 30 sysops that monitor and provide support for
Novells forums.
http://support.novell.com/forums/sysop_info.html
The issues that can't resolve are then taken to Novell support engineers
(myself being one of them) and we provide the 2nd level support for
these sysops.
--
Joe Harmon