On 30/08/2011 11:29 μμ, Alan Clark wrote:
A bit more feedback...
I created a file. Please take a look and tell some ideas.
http://dl.dropbox.com/u/8327991/openSUSE_marketing_survey_draft_v1.odt
I'll try to analyze what I think.
I have some questions about the person, others about the distro(s) and about community. Unfortunately I couldn't find questions that can be answered like YES/NO.
Here we go:
Personal: * Those questions show the ID of the user (or developer if he uses a programming language). 1. What OS do you use? Windows/MAC/GNU-Linux/Other Turn that into a check box
2. What type of pc do you have? Desktop/laptop/tablet Change to What will be your next main computing device? Desktop/laptop/tablet * This question shows where we must focus. Maybe create an openSUSE version for tablets (remember guys I'm Vet. I don't know if we can create something like this).
3. Where do you use computer/linux? Profession/home 4. a. Do you know any programming language? b. Are you member of a project? How about getting rid of 4a and changing 4b to, what is blocking you from being a member of a project?
Distro 5. a. What was your first distro ever? b. Why did you change your first distro? Add the word 'from' * Here we learn the first distro and the problem that the user had and changed. Difficult installation procedure? Difficult environment? No help? If this is software problem, our developers can fix it. If it's community problem, our community can be organized better. Maybe we must also learn what GUI he/she started.
6. What do you use now? What GUI?
Switch What for Which ?
* If the user came back to GNU/Linux, what he/she uses now and what GUI.
7. a. Have you ever used SUSE or openSUSE in the past? YES/NO - SUSE/openSUSE b. What were the reasons you stopped using it?
* In Greece, lot of people told us: My first distro was SUSE 6.0 but I had a problem using it and I turned to windows (or other distro). So we must find the problem. If the problem doesn't excist any more, it's a success for us. If it is and maybe developers cannot see it, then we must check it. Lately I've heard that it's difficult for the user to SEE the next button on the bottom right corner. I guess the user installed (k)ubuntu where the Next button it under the installation information.
8. How many years do you use GNU/Linux? Instead of asking for years, ask Do you consider yourself an advanced, average or novice user?
* Check if the user is advanced or not. Maybe this can go under personal questions.
9. what do you like best in your distro?
* Developers can see what people like best and maybe try to create something similar (or better) to our distro.
10. Combine pros from other distros you want to use
* It's the same question but the user here can say also what he/she likes from other distros (and dislike on the one he/she uses).
Community 11. Do you use forum/irc/ML/wiki/personal contact to find help?
* This shows where the user asks questions and gets answers. This way the local communities can focus on that channel of communication.
12. What did you like best with your contact with openSUSE people? 13. What do you think that people of openSUSE must change?
* The above 2 questions are to improve the ambassador's behaviour with the people. It's not mandatory but I propose the ambassadors (marketing people) to read books about communicating with people. It's not only about technical questions. We can find answers to those questions to our wiki. But the interaction with people is another story.
That's all I'm thinking right now. I hope you're not mad at me (Henne ;-) ) Thanks for reading. Have a lot of fun Stathis
PS: We must find the right questions for the lessons we must learn and then use our community tools to check the results.
Forgive me for delay. It's exam period here and I'm on fire... OK. Done. Check the new file: http://dl.dropbox.com/u/8327991/openSUSE_marketing_survey_draft_v2.odt Please let me know if it's better to change the other option questions to check box. Thanks, Stathis -- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-marketing+help@opensuse.org