On Saturday, January 07, 2012 05:53:09 AM Sven Burmeister wrote:
Am Samstag, 7. Januar 2012, 12:48:17 schrieb K. Dennis Leyendecker:
Roger, I guess the best thing to do is filling bugreports on bnc. I know it's wiry to hear that all the time but that's how developers work.
Please read http://en.opensuse.org/openSUSE:Bug_Screening_KDE#Upstream_vs_downstream before reporting bugs. bnc is mostly the wrong place for KDE bugs but rather a place to report patches.
Sven, Asking people to take time and find where bug report belongs is counter productive. It underestimates how much knowledge is needed to be qualified to make such decision, and will result in additional questions procrastinating bug report, or even lead people to give up and not report issues at all [2]. Anyone that decide to read above article will end with partial, not maintained list [1]: http://en.opensuse.org/openSUSE:KDE_openSUSE_modifications and will have to ask where to file bug report, which as end effect will only increase user involvement before bug is reported and increase chance to have no bug report at all. Even if list would be accurate, one must know in the list used terminology, which is not obvious, daily language, which will produce questions, or just result in "this is not for me" and give up on bug report. When someone somehow finds out that "Upstream_vs_downstream" exists it is still good chance to make mistake, and end in the same position as those that doesn't bother to read bug reporting instructions. Majority of users are not crazy about opportunity to learn something about development [3], and that means there will be no bug reports and no action taken to fix the problems. -------------- [1] There is list of changes and it is mentioned in above article: http://en.opensuse.org/openSUSE:KDE_openSUSE_modifications It contains 11.1, 11.2, 11.3 and items without version. Having experience with other wiki articles, I used link History, and last change was 17:43, 15 August 2010, which was adding * Konsole - Super User Mode * Dolphin - Super User Mode. In other words list is not maintained. How many items in that list is already included in the upstream version? Asking users to file bugs in appropriate bug tracker, without accurate list, is the same as asking to add, to already archaic and not so easy bug reporting process: * search for list of changes in openSUSE package for specific version * search for list of changes in upstream software for specific version * compare two lists. How many can do that? [2] It is what I do, active openSUSE user and contributor in some areas. Having to read a lot to compensate for lack of people able to triage bugs, I'm reporting issues only when I have time and feel in a mood to spend few hours doing that, otherwise I just use workarounds as a more efficient way to have problem fixed. [3] We all have different ideas what computer can be used for, and even when that is openSUSE related it doesn't mean that it is about reporting issues, specially when it means that one can be slammed with "this is upstream" and bug being closed. -- Regards, Rajko -- To unsubscribe, e-mail: opensuse-kde+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kde+owner@opensuse.org