Hi list, When I uncover what I suspect to be a bug, I search both the factory mailing list and Bugzilla for the occurrence of a likely keyword. More often than not my searches are unsuccessful, so based on my own level of confidence that I may have found a genuine bug, I will either post a query on the mailing list or open a bug report. The following are not uncommon responses:- 1. Already reported see bug#...... 2. Just open a bug report and don't bother to post on the list. 3. Suggest a workaround, which while often helpful, defeats the purpose of testing. Occasionally some well meaning person will even give what proves to be the wrong advise. Now in the interest of not wasting anybody's time, including my own, I would like to suggest that all testers, including volunteers, be given access to Novell's Bugzilla tutorials. This course of action may lead to an improvement in the quality of bug reports with fewer duplicates and quicker resolution not to mention a significant reduction in traffic on the factory mailing list. Please consider. --------------------------------------------------------------------- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org