Hi Prolific today, aren't I? Don't worry, I'll keel over from exhaustion shortly! We are currently paying (peanuts!) for the development of a school helpdesk system. While primarily for managing IT issues, it has been designed to allow for other types of request, such as admin assistance and site repair requests. It's also built to deal invisibly (from user perspective) with multiple sites (we support 9 schools from here) and could easily scale to an entire LEA. And before you get discouraged, the demo etc. is here: http://helpdesk.centralmanclc.com As it understands multiple sites, this will continue to be the demo server after it goes live (in 2 weeks), so the knowledge base will hopefully become very useful. GPL, of course... All feature requests email the developer, but please CC me on (bit of a pet project this one...) Cheers Chris