https://bugzilla.novell.com/show_bug.cgi?id=679488
https://bugzilla.novell.com/show_bug.cgi?id=679488#c27
--- Comment #27 from Johannes Meixner 2011-07-07 14:44:33 UTC ---
Probably you overestimate what a single employee who does not
work exclusively for printing could do to solve printing issues.
Even if SUSE got printers for free, there never was and probably
there never would be the manpower available to test them.
You got the software from us so that it is of course perfectly right
to ask for help or support on our mailing lists and to file bug reports
using our Bugzilla (but please don't use Bugzilla as support forum).
Nevertheless have in mind that openSUSE mainly distributes
software "as is" from the various upstream projects.
This means that often the actually right addressee
is an upstream project - in particular when an issue
was not introduced by openSUSE (e.g. by faulty packaging
or by bad patches which were made by openSUSE).
What I like to say is:
Even if you got the software from openSUSE, please do not expect
that it is openSUSE which can solve any issue.
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