https://bugzilla.novell.com/show_bug.cgi?id=683476
https://bugzilla.novell.com/show_bug.cgi?id=683476#c1
Johannes Meixner changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|NEW |RESOLVED
Resolution| |INVALID
Summary|cups can print test page, |Canon's proprietary driver
|but attempts to print with |for MF4370dn printer no
|apps cause printer data |longer works (worked with
|error instead of printing |11.2)
--- Comment #1 from Johannes Meixner 2011-03-30 08:19:06 UTC ---
I am afraid, we cannot do anything here because
you use a proprietary third-party driver from Canon.
We neither have such a printer model to reproduce it
nor do we test proprietary third-party drivers.
A German Canon web page lists for a "i-SENSYS MF4370dn"
(I hope this is the exact model name of your printer)
the printer language "UFRII-LT" which is not a known
standard printer language so that such a printer is
a so called "GDI printer".
Nobody - except the manufacturer - can provide support
for such kind of hardware because nobody - except the
manufacturer - knows how such kind of hardware works, see
http://en.opensuse.org/SDB:GDI_Printers
Therefore all you can do is to contact Canon
for help with their proprietary driver.
Some best-guess hints:
Your /var/log/cups/error_log in attachment #421956
does not show any error related to processing a print job.
Have a look at "If problems are encountered" in
http://en.opensuse.org/SDB:CUPS_in_a_Nutshell
how to get CUPS debug information while processing
one particular print job.
The YaST test page /usr/share/YaST2/data/testprint.ps
is a very small and simple generic PostScript document.
In contrast applications usually produce more complex
and much bigger PostScript printing output.
This indicates that something fails when processing
usual PostScript documents but without meaningful
CUPS debug information this is only a blind guess.
You may try if simple plain text printing using
echo Hello | lp -d
and simple PostScript printing using
echo Hello | a2ps -1 -o- | lp -d
also works.
The issue must be somehow caused by Canon's proprietary
driver because usual printing from usual applications
works with the usual free software drivers which are
included in openSUSE 11.4.
Because the issue is caused by proprietary third-party
software, the bug report is "invalid" for us.
Nevertheless if you get meaningful CUPS debug information
for a _single_(!) print job which fails to print, you could
attach it as MIME type "text/plain" to this bug and I will
have a look - but I assume I cannot help in this case
even if I have meaningful CUPS debug information.
In any case contact Canon and ask them for support
for their proprietary driver software.
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