Mailinglist Archive: opensuse-bugs (4919 mails)

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[Bug 589608] New: Canon Pixma MP560 not working
  • From: bugzilla_noreply@xxxxxxxxxx
  • Date: Fri, 19 Mar 2010 06:28:06 +0000
  • Message-id: <bug-589608-21960@xxxxxxxxxxxxxxxxxxxxxxxx/>

Summary: Canon Pixma MP560 not working
Classification: openSUSE
Product: openSUSE 11.2
Version: Final
Platform: x86-64
OS/Version: openSUSE 11.2
Status: NEW
Severity: Normal
Priority: P5 - None
Component: Hotplug
AssignedTo: bnc-team-screening@xxxxxxxxxxxxxxxxxxxxxx
ReportedBy: tim.gallagher@xxxxxxxxxx
QAContact: qa@xxxxxxx
Found By: ---
Blocker: ---

User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:
Gecko/20100204 SUSE/3.5.8-0.1.1 Firefox/3.5.8

I cannot get the MP560 scanner working when connected through USB or over the
network. The output from sane-find-scanner is:

# sane-find-scanner will now attempt to detect your scanner. If the
# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.

# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04a9 [Canon], product=0x173e [MP560 series]) at
# Your USB scanner was (probably) detected. It may or may not be supported by
# SANE. Try scanimage -L and read the backend's manpage.

# Not checking for parallel port scanners.

# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.

but scanimage -L gives:

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

And xsane cannot find the scanner either.

Through the Yast->Scanner module, it finds the scanner sometimes (not always)
but says "Not configured" under the driver. When I click on edit and select the
pixma driver, it adds it as a second scanner and says there is no scanner
attached for the pixma backend. The original scanner remains "not configured."

The sane website says this scanner is fully supported over both USB and

Reproducible: Always

Steps to Reproduce:
1. Plug in scanner
2. Configure scanner through yast

Actual Results:
1. Printer is auto-detected and works fine. sane-find-scanner locates the
scanner but is unable to use it with xsane or scanimage -L
2. Yast does not associate the pixma backend with the scanner

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