Christian Boltz wrote:
Hello,
Am Mittwoch, 28. Juni 2017, 14:52:57 CEST schrieb Per Jessen:
Christian Boltz wrote:
Ideally deleting a ticket should send a mail notification to the admins who subscribed for the notifications and create an event on the activities page - but it should NOT send a mail to the mail address that was used to open the ticket.
redmine is probably doing everything correctly, we have created the problem ourselves by blindly opening tickets for everything - we really ought to have some challenge-response system for admin@o.o instead.
You mean a ticket avoidance system? ;-))
Hehe, I was trying hard not to call it that :-)
"I'd like to report that $service is broken"
"Please $do_something to confirm you are a human and serious about this"
"Sorry, I don't care enough about $service to jump through this loop"
At least this is what I _always_ do if I get a request from such a mail avoidance system to one of my mails ;-)
Same here, some times at least. I don't seem to get many by email these days, but captchas are very common on websites.
I really hate the spam, but I hate it even more to let people who want to report issues to jump through loops ;-)
I know what you mean, but it would only be once. I think it could work if we phrase the challenge in a welcoming way. ------------ Hello you have reached the openSUSE infrastructure ticketing system. We receive a lot of unwanted mail and as we haven't heard from you before, please reply to this message to confirm you are a human being. --------------- -- Per Jessen, Zürich (18.3°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org