Hi all
What about simple DB backup and FS backups ? Short googling for "redmine
backup" give me this for example
https://gist.github.com/ronanguilloux/6497272 . But of course we can create
something better in case idea will be generally approved.
Also we can create a delete DB trigger which will instead of deleting record
can copy it to some backup table.
I can work on this if idea will be approved
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Anton Smorodskyi
Hi all,
Am 27.06.2017 um 21:46 schrieb Ludwig Nussel:
Can we get deletions logged please? I rely on progress.o.o for project management of Leap. I cannot afford losing tickets, that may result in some important tasks not getting done!
tl;dr;
Nope, we can't, it's just not supported in redmine - a bit disappointing - but yeah.
See: http://www.redmine.org/issues/1380
longer version:
As redmine is not officially supporting any "trash bin", "undelete" or even "deleted tickets changelog" function - it might be possible to make it "enterprise ready" by adding a new queue called "SPAM" or "Deleted" - in which tickets which should get deleted get "Moved" instead of "Deleting" them in the system.
That makes handling of spam a bit more annoying - but it avoids situations like we have now.
In the end we can (maybe automatically) delete the queue SPAM at each end of week or end of month. - To fulfill requests / situations like now - where two tickets got lost.
I know - there are different opinions on the table going from:
- "If a customer wants some opensuse-related stuff - he files the ticket again."
to
- "Non-logging of deleted tickets is questioning the tool Redmine at all."
so I wanted to provide a pragmatic solution to fulfill most of the needs we have (on admin and customer side).
In fact - if somebody files a ticket via progress.o.o webpage (not via mail) and has to do this again and write all information he/she maybe gathered in the ticket - that sounds as well annoying to me - from customer perspective. If request were sent via mail - no problem - it's just a resent from the customers' mail client :).
Best regards,
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Thorsten Bro
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