Hi, On Thursday, July 27, 2006 at 15:10:50, houghi wrote:
On Thu, Jul 27, 2006 at 02:37:36PM +0200, Henne Vogelsang wrote:
Providing the right info for everyone _is_ complicated. I think it makes SUSE look well documented. Its not a simple page with some links to isos where the user is left alone and has to figure out what he wants/needs. We take all users, no matter how experienced, trough the choices they have to take before the download starts.
The difference here is that you are FORCED to go through two large webpages.
And? Ask yourself these questions: Does it hurt you if you know what you are doing to click 2 times? Does it hurt you if you have no fsckn clue what to download and how if this information is burried away somewhere?
Only at the bottom do I see two versions.
Not true. The structure of the document shows you two versions too. The table at the end is just a "quickbar".
You asume that people read the documentation. I am sure you areaware that people don't read the documentation. If you don't believe me, ask anybody who has ever worked in a helldesk. ;-)
I dont need to ask anyone i worked at the SUSE "helpdesk" for more than 3 years. I wrote on suse-linux and #suse for more than 4 years. I attended numerous consumer shows for SUSE and i even did the press contact for a year. So i probably answered more questions about SUSE than anyone else (except Martin nowdays maybe :) And let me tell you: what you are stating is not true at all. Most users read documentation. Its the lack of good documentation that makes users unsure about the choices they have to take. It also makes it much harder if you are at the answering side of this game.
I then arrive at another page that I must read (Is SUSE really that hard?)
Its not hard, it has options. Many usefull, hard worked on options. Options we shouldnt hide somewhere. Options that make openSUSE the good distro it is.
That makes it hard in my eyes. Why can't I just download and install, beacuse that is what people want to do.
Because you have to make some choices before you can "just download and install". And these choices are explained in the pages.
Im sorry but as long as you dont come up with a layout that makes it better for everyone (not only the imprecise small group of the standard end-user that exists in your head) im all against it.
Please be a little open minded. You and I know that it is impossible to do any change that is better for everyone. If that is what you demand, then please just fix all pages, because never will everyone experience it as better.
I am open minded. In fact i think you are not. You want to reduce the usefulness of the download page to most of the people and concentrate on users who know what choices they have to take to spare them 2 clicks... Henne -- Henne Vogelsang, Core Services "Rules change. The Game remains the same." - Omar (The Wire) --------------------------------------------------------------------- To unsubscribe, e-mail: opensuse-wiki-unsubscribe@opensuse.org For additional commands, e-mail: opensuse-wiki-help@opensuse.org