My intention is not to push it, but to present it, to demonstrate it, so that others can see and then we can discuss it further. I didn't know of any other way to effectively communicate or demonstrate what I meant. I don't see SDB as a openSUSE problem area, but rather a place where people can get help and information. I think something like that should be flaunted and not hidden. If the argument is that its on the left navigational blocs, then we should have all navigation that way. At least in my opinion. My focus is for that of a visitor. How do they see the site? How easy is it for them? Do I have burn out? I don't think so. But again, that's my opinion. On Sat, May 8, 2010 at 18:10, Rajko M. <rmatov101@charter.net> wrote:
Today I had IRC discussion with Jonathan that pointed my attention on something that looks like support burnout. Probably not his and mine, but many more people. Push solutions for the problems to the top like nothing else exists is one of support burnout symptoms.
He wanted support topic to be present on the main page more then it is (now it is mentioned 2 times), so he added http://wiki.opensuse.org/Portal:Support_database/Intro to the main page as topic "openSUSE Support" (which is visible as draft in a FlaggedRevs box).
I disagree on SDB being presented as support and specially so prominent.
I'm sure that we want to keep solution for irregularities apart from articles that promote what is good in openSUSE.
Pushing all in SDB and presenting it like the first line help, out of regular documentation and support context, we present user with good and bad properties of their just acquired openSUSE, even if they look only for advice "how do I retouch red eyes".
Problem is that they have no required background knowledge to give proper weight to the problem solution article presence and they can take that as a sign of serious deficiencies in the openSUSE.
IMO, we should keep that out of their sight until they really have a problem to solve and look for support, not for documentation.
BTW, there is too little articles that promote what is good in openSUSE, not only as marketing talk, but as instructions how to do regular things using openSUSE.
-- Regards Rajko, -- To unsubscribe, e-mail: opensuse-wiki+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-wiki+help@opensuse.org
-- To unsubscribe, e-mail: opensuse-wiki+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-wiki+help@opensuse.org