Exactly. I think you hit the nail on the head there. -------------- Original message ---------------------- From: Johannes Meixner <jsmeix@suse.de>
Hello,
On Nov 15 10:58 Martin Schmidkunz wrote (shortened):
... if you are doing something that doesn't meet the user's expectations you have to explain that to him ...
Exactly!
This is what I like to get all the time. I think a YaST setup module should be better than just show choices to the user but leave him (mostly) alone what to choose.
I think a YaST setup module should establish some kind of communication or dialog with the user to find out what he wants and then guide him to a reasonably good possible setup (in particular when what he wants is not exactly possible) or be brave and tell him frankly when what he wants is impossible (e.g. configure an unsupported printer).
And we should really, really focus on bringing the printing model to the user. That means of course that it is not enough to hide the explanation in the help text :-)
YES!
I think this is our key problem: How to display the basics of the real printing model to the user so that he gets a basic understanding what the heck this weird and confusing printing config stuff is all about.
I think Rajko's understanding is perfectly sufficient: A queue is a software black box that does whatever is necessary to give appropriate printout and sends it to the printer.
The exact right point in his understanding is "queue is software".
I assume when he does "lpstat/lpq" or whatever graphical stuff to query the printing system, then his understanding helps him to be aware that he gets only the state of a piece of software and not necessarily the state of a piece of hardware (the printer).
Kind Regards Johannes Meixner -- SUSE LINUX Products GmbH, Maxfeldstrasse 5, 90409 Nuernberg, Germany AG Nuernberg, HRB 16746, GF: Markus Rex -- To unsubscribe, e-mail: opensuse-ux+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-ux+help@opensuse.org
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