Hi Fergus, See comments below. On 16-Aug-2000 Fergus Wilde wrote:

Hi Graham,

OK, understood! I do see your point. What's the cost in Aus. dollars of the prof. product, and how much did it go up by from the 6.x ones?

SuSE 6.4 was about A$60 to A$70. The SuSE 7.0 is A$71.50 and the Professional is A$99.00.

Hope you solve your difficulties, and or that SuSE takes a different view, particularly given the kind of postage you'd end up paying in Oz if there isn't a direct supplier on your continent, Best wishes, Fergus Wilde Chetham's Library Long Millgate Manchester M3 1SB UK

Tel: +44 (0)161 834 7961 Fax: +44 (0)161 839 5797

----- Original Message ----- From: "Graham Smith" To: Sent: Wednesday, August 16, 2000 8:34 AM Subject: RE:[SLE] SUSE 7 Deluxe - Why's everyone so cross?

...

Hi,

Please read the following email I sent to my supplier of SuSE products to understand why I'm pissed off with the current product/pricing split.

On 15-Aug-2000 Leonard Chan wrote:

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On 15-Aug-2000 Graham Smith wrote:

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I notice from this email you are not offering the SuSE 7.0 upgrade product. From my understanding the upgrade product is the same as the Professional Version minus some of the documentation and would retail at about the same price as the Personal vesion. This information I received via SuSE mailing list.

Yes, but unfortunately, we're unable to offer the upgrade product 'cause SuSE only wants to deal with end users for updates :-( If you buy the upgrade from them, you will have to pay high shipping costs and that will be more expensive than buying the Prof version!

Feel free to complain to them. We have quite a number of customers in the same boat. They might change their mind if a lot of people complain?

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Could you please advise me if this Upgrade product is available. The Personal version is not suitable for my usage and I will not be purchasing the Professional Version given the price hike.

Sure, understood.

-- Leonard Chan | Monthly Price List Available Cetus Technology | Hardware (Motherboards, HDs, Video, etc) lychan@cetustech.com.au | CD-ROM (Linux, Kids, Reference, etc) Phone: +61 2 94821566 | Fax: +61 2 94823781 | WWW: http://www.cetustech.com.au/

I wonder if anyone from SuSE would like to reply to this regarding the policy of not letting retailers supply the upgrade product and forcing us users to buy the Professional Version because it will be cheaper than upgrading.

Regards,

Graham Smith ----------------------------------

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Regards, Graham Smith ---------------------------------- -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq