[opensuse] Thunderbird and my ISP problem
Hi, I have a bad nuisance problem with Thunderbird and one of my accounts at my ISP, the one I use for this list. I'm reading email, and suddenly the entire inbox becomes empty. After a while, when a new email arrives, I click on it and the inbox repopulates with the entire list. Knowing this, I send an email to myself from my phone. I have done this 64 times. When the inbox goes empty, it is also empty to tools like fetchmail. There are also milder occurrences of the problem, when the inbox "blinks" and Thunderbird looses track of where it was reading. I have contacted my ISP, and they blame Thunderbird. They said (translated (with google, then hand corrected)): +++...................... We have been reviewing the behavior of the account and after analyzing it we have reached the following conclusion: At times when there is a massive access to the account, the connections are not performing correctly, the state is inconsistent, producing errors in the indexes that in turn cause the mail to not display correctly. According to standard RFC-2177 mail clients must send the IDLE command to the server when they are ready to accept new mail. However we observe that when many connections are opened at the same time, this does not happen. We also notice that connections are opened with the account "robin.lists" and "robin.lists2" at the same time, when "robin.lists" is an alias of "robin.lists2" and therefore the content to display is the same . If possible, change the maximum number of connections to the server to 1 in the configuration of your client (Thunderbird). ......................++- I have done the suggested change in account settings / Server Settings / Advanced: "maximum number of server connections to cache" to 1 (it was 5). But the problem is still happening, several times today. It is a royal nuisance. This account is under the name "robin.listas2@...", and has an alias "robin.listas@...". All authentication must be done with the former, I have no idea why Thunderbird may use the second as they say. I have no logs from them, of course (I asked). About this alias thing I can do nothing, unless it is a bug in Th that can be reported... :-? -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)
* Carlos E. R. <robin.listas@telefonica.net> [09-20-17 08:59]:
Hi,
I have a bad nuisance problem with Thunderbird and one of my accounts at my ISP, the one I use for this list.
I'm reading email, and suddenly the entire inbox becomes empty.
After a while, when a new email arrives, I click on it and the inbox repopulates with the entire list. Knowing this, I send an email to myself from my phone. I have done this 64 times.
When the inbox goes empty, it is also empty to tools like fetchmail.
There are also milder occurrences of the problem, when the inbox "blinks" and Thunderbird looses track of where it was reading.
I have contacted my ISP, and they blame Thunderbird.
They said (translated (with google, then hand corrected)):
+++...................... We have been reviewing the behavior of the account and after analyzing it we have reached the following conclusion:
At times when there is a massive access to the account, the connections are not performing correctly, the state is inconsistent, producing errors in the indexes that in turn cause the mail to not display correctly.
According to standard RFC-2177 mail clients must send the IDLE command to the server when they are ready to accept new mail. However we observe that when many connections are opened at the same time, this does not happen. We also notice that connections are opened with the account "robin.lists" and "robin.lists2" at the same time, when "robin.lists" is an alias of "robin.lists2" and therefore the content to display is the same .
If possible, change the maximum number of connections to the server to 1 in the configuration of your client (Thunderbird). ......................++-
I have done the suggested change in account settings / Server Settings / Advanced: "maximum number of server connections to cache" to 1 (it was 5).
But the problem is still happening, several times today. It is a royal nuisance.
and you dump btrfs and not thunderbird? nevermind, I should not have said that. -- (paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri http://en.opensuse.org openSUSE Community Member facebook/ptilopteri Registered Linux User #207535 @ http://linuxcounter.net Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2017-09-20 15:21, Patrick Shanahan wrote:
* Carlos E. R. <robin.listas@telefonica.net> [09-20-17 08:59]:
Hi,
I have a bad nuisance problem with Thunderbird and one of my accounts at my ISP, the one I use for this list.
I'm reading email, and suddenly the entire inbox becomes empty.
After a while, when a new email arrives, I click on it and the inbox repopulates with the entire list. Knowing this, I send an email to myself from my phone. I have done this 64 times.
When the inbox goes empty, it is also empty to tools like fetchmail.
There are also milder occurrences of the problem, when the inbox "blinks" and Thunderbird looses track of where it was reading.
I have contacted my ISP, and they blame Thunderbird.
They said (translated (with google, then hand corrected)):
+++...................... We have been reviewing the behavior of the account and after analyzing it we have reached the following conclusion:
At times when there is a massive access to the account, the connections are not performing correctly, the state is inconsistent, producing errors in the indexes that in turn cause the mail to not display correctly.
According to standard RFC-2177 mail clients must send the IDLE command to the server when they are ready to accept new mail. However we observe that when many connections are opened at the same time, this does not happen. We also notice that connections are opened with the account "robin.lists" and "robin.lists2" at the same time, when "robin.lists" is an alias of "robin.lists2" and therefore the content to display is the same .
If possible, change the maximum number of connections to the server to 1 in the configuration of your client (Thunderbird). ......................++-
I have done the suggested change in account settings / Server Settings / Advanced: "maximum number of server connections to cache" to 1 (it was 5).
But the problem is still happening, several times today. It is a royal nuisance.
and you dump btrfs and not thunderbird? nevermind, I should not have said that.
It does not loose data. -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)
* Carlos E. R. <robin.listas@telefonica.net> [09-20-17 09:26]:
On 2017-09-20 15:21, Patrick Shanahan wrote:
* Carlos E. R. <robin.listas@telefonica.net> [09-20-17 08:59]:
Hi,
I have a bad nuisance problem with Thunderbird and one of my accounts at my ISP, the one I use for this list.
I'm reading email, and suddenly the entire inbox becomes empty.
After a while, when a new email arrives, I click on it and the inbox repopulates with the entire list. Knowing this, I send an email to myself from my phone. I have done this 64 times.
When the inbox goes empty, it is also empty to tools like fetchmail.
There are also milder occurrences of the problem, when the inbox "blinks" and Thunderbird looses track of where it was reading.
I have contacted my ISP, and they blame Thunderbird.
They said (translated (with google, then hand corrected)):
+++...................... We have been reviewing the behavior of the account and after analyzing it we have reached the following conclusion:
At times when there is a massive access to the account, the connections are not performing correctly, the state is inconsistent, producing errors in the indexes that in turn cause the mail to not display correctly.
According to standard RFC-2177 mail clients must send the IDLE command to the server when they are ready to accept new mail. However we observe that when many connections are opened at the same time, this does not happen. We also notice that connections are opened with the account "robin.lists" and "robin.lists2" at the same time, when "robin.lists" is an alias of "robin.lists2" and therefore the content to display is the same .
If possible, change the maximum number of connections to the server to 1 in the configuration of your client (Thunderbird). ......................++-
I have done the suggested change in account settings / Server Settings / Advanced: "maximum number of server connections to cache" to 1 (it was 5).
But the problem is still happening, several times today. It is a royal nuisance.
and you dump btrfs and not thunderbird? nevermind, I should not have said that.
It does not loose data.
emails are not data! -- (paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri http://en.opensuse.org openSUSE Community Member facebook/ptilopteri Registered Linux User #207535 @ http://linuxcounter.net Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2017-09-20 16:10, Patrick Shanahan wrote:
* Carlos E. R. <robin.listas@telefonica.net> [09-20-17 09:26]:
On 2017-09-20 15:21, Patrick Shanahan wrote:
* Carlos E. R. <robin.listas@telefonica.net> [09-20-17 08:59]:
Hi,
I have a bad nuisance problem with Thunderbird and one of my accounts at my ISP, the one I use for this list.
I'm reading email, and suddenly the entire inbox becomes empty.
After a while, when a new email arrives, I click on it and the inbox repopulates with the entire list. Knowing this, I send an email to myself from my phone. I have done this 64 times.
When the inbox goes empty, it is also empty to tools like fetchmail.
There are also milder occurrences of the problem, when the inbox "blinks" and Thunderbird looses track of where it was reading.
I have contacted my ISP, and they blame Thunderbird.
They said (translated (with google, then hand corrected)):
+++...................... We have been reviewing the behavior of the account and after analyzing it we have reached the following conclusion:
At times when there is a massive access to the account, the connections are not performing correctly, the state is inconsistent, producing errors in the indexes that in turn cause the mail to not display correctly.
According to standard RFC-2177 mail clients must send the IDLE command to the server when they are ready to accept new mail. However we observe that when many connections are opened at the same time, this does not happen. We also notice that connections are opened with the account "robin.lists" and "robin.lists2" at the same time, when "robin.lists" is an alias of "robin.lists2" and therefore the content to display is the same .
If possible, change the maximum number of connections to the server to 1 in the configuration of your client (Thunderbird). ......................++-
I have done the suggested change in account settings / Server Settings / Advanced: "maximum number of server connections to cache" to 1 (it was 5).
But the problem is still happening, several times today. It is a royal nuisance.
and you dump btrfs and not thunderbird? nevermind, I should not have said that.
It does not loose data.
emails are not data!
Call it 'x'. It can be more crucial than data, such as a calc sheet. -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)
On 09/20/2017 07:10 AM, Patrick Shanahan wrote:
emails are not data!
... and what planet are you from?!? Of course, e-mails are data. A specific type, but data, nonetheless. -- -Gerry Makaro aka Fraser_Bell on the forums, IRC, and mail at openSUSE.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 20/09/2017 14:58, Carlos E. R. wrote:
Hi,
I have a bad nuisance problem with Thunderbird and one of my accounts at my ISP, the one I use for this list.
I'm reading email, and suddenly the entire inbox becomes empty.
After a while, when a new email arrives, I click on it and the inbox repopulates with the entire list. Knowing this, I send an email to myself from my phone. I have done this 64 times.
When the inbox goes empty, it is also empty to tools like fetchmail.
There are also milder occurrences of the problem, when the inbox "blinks" and Thunderbird looses track of where it was reading.
I have contacted my ISP, and they blame Thunderbird.
They said (translated (with google, then hand corrected)):
+++...................... We have been reviewing the behavior of the account and after analyzing it we have reached the following conclusion:
At times when there is a massive access to the account, the connections are not performing correctly, the state is inconsistent, producing errors in the indexes that in turn cause the mail to not display correctly.
According to standard RFC-2177 mail clients must send the IDLE command to the server when they are ready to accept new mail. However we observe that when many connections are opened at the same time, this does not happen. We also notice that connections are opened with the account "robin.lists" and "robin.lists2" at the same time, when "robin.lists" is an alias of "robin.lists2" and therefore the content to display is the same .
If possible, change the maximum number of connections to the server to 1 in the configuration of your client (Thunderbird). ......................++-
I have done the suggested change in account settings / Server Settings / Advanced: "maximum number of server connections to cache" to 1 (it was 5).
But the problem is still happening, several times today. It is a royal nuisance.
This account is under the name "robin.listas2@...", and has an alias "robin.listas@...". All authentication must be done with the former, I have no idea why Thunderbird may use the second as they say. I have no logs from them, of course (I asked).
About this alias thing I can do nothing, unless it is a bug in Th that can be reported... :-?
I've had an similar irritating thunderbird-52.3.0 problem. In my case scrolling down a message it suddenly stops and then jumps forward. Also if I click on the message it's blank then after waiting for a while it appears. I tried reducing the server connections to 1 as your isp suggested and it seems to have fixed it. Dave P -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2017-09-20 15:40, Dave Plater wrote:
On 20/09/2017 14:58, Carlos E. R. wrote:
I've had an similar irritating thunderbird-52.3.0 problem. In my case scrolling down a message it suddenly stops and then jumps forward.
If you use a cpu applet (gkrellm) you probably can see Th going to 100% cpu that instant.
Also if I click on the message it's blank then after waiting for a while it appears. I tried reducing the server connections to 1 as your isp suggested and it seems to have fixed it.
Well, not fixed here... -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)
On 20/09/2017 15:45, Carlos E. R. wrote:
On 2017-09-20 15:40, Dave Plater wrote:
On 20/09/2017 14:58, Carlos E. R. wrote:
I've had an similar irritating thunderbird-52.3.0 problem. In my case scrolling down a message it suddenly stops and then jumps forward.
If you use a cpu applet (gkrellm) you probably can see Th going to 100% cpu that instant.
Also if I click on the message it's blank then after waiting for a while it appears. I tried reducing the server connections to 1 as your isp suggested and it seems to have fixed it.
Well, not fixed here...
Thunderbird does get quite high but never to 100% on all four cpu's, the only thing that manages that is parallel make. Firefox normally sits higher than Thunderbird. Anyway I don't think it's fixed just improved a little. It's a bug that seems to have bitten you more than me but it's also very difficult to pin point. Another thing is when typing a message it suddenly stops, as if I'm typing on an old serial terminal with a slow baud rate, then what I've typed appears again. I shut Thunderbird down when I'm using a development IDE or similar. Firefox on the other hand stays open all the time. Dave P -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2017-09-20 16:10, Dave Plater wrote:
On 20/09/2017 15:45, Carlos E. R. wrote:
Thunderbird does get quite high but never to 100% on all four cpu's, the only thing that manages that is parallel make.
My thunderbird goes 100% on a single core. Maybe the version on TW does use all cores.
Firefox normally sits higher than Thunderbird. Anyway I don't think it's fixed just improved a little. It's a bug that seems to have bitten you more than me but it's also very difficult to pin point. Another thing is when typing a message it suddenly stops, as if I'm typing on an old serial terminal with a slow baud rate, then what I've typed appears again.
Yes, I have seen that.
I shut Thunderbird down when I'm using a development IDE or similar. Firefox on the other hand stays open all the time.
Me, the reverse :-) -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)
On 20/09/2017 16:47, Carlos E. R. wrote:
I shut Thunderbird down when I'm using a development IDE or similar. Firefox on the other hand stays open all the time. Me, the reverse:-) I need google all the time but the emails can wait. Dave P
-- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2017-09-20 16:53, Dave Plater wrote:
On 20/09/2017 16:47, Carlos E. R. wrote:
I shut Thunderbird down when I'm using a development IDE or similar. Firefox on the other hand stays open all the time. Me, the reverse:-) I need google all the time but the emails can wait.
I need the manuals, which are online, so I need FF too. But it is huge, so when I need the ram it goes. Mail... well, I can watch some accounts on a tablet. -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)
On 09/20/2017 06:40 AM, Dave Plater wrote:
I've had an similar irritating thunderbird-52.3.0 problem. In my case scrolling down a message it suddenly stops and then jumps forward. Also if I click on the message it's blank then after waiting for a while it appears. I tried reducing the server connections to 1 as your isp suggested and it seems to have fixed it. Dave P
I am not having any of this problem, either. So, I think ditto for this. -- -Gerry Makaro aka Fraser_Bell on the forums, IRC, and mail at openSUSE.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 09/20/2017 07:58 AM, Carlos E. R. wrote:
Hi,
I have a bad nuisance problem with Thunderbird and one of my accounts at my ISP, the one I use for this list.
I too have had no end of frustation with my ISP and Thunderbird after the ISP began offering imap. pop was fine, but with imap, they apparently require re-authentication between each imap access (which brings things to a crawl on a block delete of 500 messages). It's not Tbird either, as tbird has no problems with either pop or imap on correctly configured servers. I doubt your issue is the same, but I suspect it is due to a failure to follow the mail standards, or incompetent configuration on your ISPs end. -- David C. Rankin, J.D.,P.E.
On 09/20/2017 10:36 AM, David C. Rankin wrote:
I doubt your issue is the same, but I suspect it is due to a failure to follow the mail standards, or incompetent configuration on your ISPs end.
I have no solution to offer, other than to say Me Too. I abuse the hell out of Imap. Most of the time with Thunderbird. A phone, three tablets, 4 or 5 computers. All holding idleD sockets open most often 5 of them (the default), all needing refresh every so often. I'm amazed it still works at all. Ive taken to reading a lot of google accounts through the browser just to try to cut down on the sockets I keep open. -- After all is said and done, more is said than done.
On 09/20/2017 10:36 AM, David C. Rankin wrote:
... or incompetent configuration on your ISPs end.
This is what I analyze it to be. -- -Gerry Makaro aka Fraser_Bell on the forums, IRC, and mail at openSUSE.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2017-09-20 19:36, David C. Rankin wrote:
On 09/20/2017 07:58 AM, Carlos E. R. wrote:
Hi,
I have a bad nuisance problem with Thunderbird and one of my accounts at my ISP, the one I use for this list.
I too have had no end of frustation with my ISP and Thunderbird after the ISP began offering imap. pop was fine, but with imap, they apparently require re-authentication between each imap access (which brings things to a crawl on a block delete of 500 messages). It's not Tbird either, as tbird has no problems with either pop or imap on correctly configured servers.
I doubt your issue is the same, but I suspect it is due to a failure to follow the mail standards, or incompetent configuration on your ISPs end.
Yes, I suspect that as well, because I think they did some sort of migration. They contracted some other company. I asked if they could convert the email alias to a real account (same total number of accounts), thinking that the problem may be related to that, but they say that they no longer have that capability. Too bad. Incompetent, no, I don't think they are. They asked for a list of incident timestamps, and they actually looked at what was happening. I don't know who wrote the answer, but they did look at it and have some knowledge of it. The answer may be correct or not, that I have some doubts - so I ask here ;-) I mean, I did not talk to a flower pot. They implemented a web forum, where we can post our issues instead of using the phone and talking to someone that may know nothing of that and they start switching you over, and waits, etc. The forum is not fast response, but it is indeed reliable response. You get to talk to people that really know something. You may have to wait 3 days for an initial response, then hours or days from one post to the next, but I do get to contact someone that reads and acts. I'm very happy with this system. -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)
On 09/20/2017 05:58 AM, Carlos E. R. wrote:
Hi,
I have a bad nuisance problem with Thunderbird and one of my accounts at my ISP, the one I use for this list.
IMHO, this has to be a problem with your ISP's install/configuration. I am not having any of that problem with any of my connections. -- -Gerry Makaro aka Fraser_Bell on the forums, IRC, and mail at openSUSE.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
participants (6)
-
Carlos E. R. -
Dave Plater -
David C. Rankin -
Fraser_Bell -
John Andersen -
Patrick Shanahan