[opensuse] Damned Disappointed in openSuSE Support
Since November 8, 2007 I have put great effort into this bug and I been assured that it would be fixed. This arrived tonight: https://bugzilla.novell.com/show_bug.cgi?id=340459 User sndirsch@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=340459#c39 Stefan Dirsch <sndirsch@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Resolution| |WONTFIX --- Comment #39 from Stefan Dirsch <sndirsch@novell.com> 2008-06-07 00:46:38 MDT --- I finally decided to no longer track proprietary ATI/fglrx driver bugs against openSUSE. Therefore I'm closing these now as WONTFIX. In case you're using our SLES/SLED products and can reproduce this issue also on thesed products feel free to reopen. These are still tracked, since customers of these products depend on the proprietary driver for newer ATI hardware. Be aware that you need a privilleged account to track anything against our SLES/SLED products. So if this not an option for you I suggest to report the problem to the official ATI driver feedback channels (email/unofficial public bugzilla; see ATI driver download site) and refer to this bugreport. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You reported the bug. -- David C. Rankin, J.D., P.E. Rankin Law Firm, PLLC 510 Ochiltree Street Nacogdoches, Texas 75961 Telephone: (936) 715-9333 Facsimile: (936) 715-9339 www.rankinlawfirm.com -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
David C. Rankin escribió:
Since November 8, 2007 I have put great effort into this bug and I been assured that it would be fixed. This arrived tonight:
David: We cannot fix stuff that has no source code, you have to ask ATI to fix their code. -- "Progress is possible only if we train ourselves to think about programs without thinking of them as pieces of executable code.” - Edsger W. Dijkstra Cristian Rodríguez R. Platform/OpenSUSE - Core Services SUSE LINUX Products GmbH Research & Development http://www.opensuse.org/
Am Samstag, 07. Juni 2008 21:15:27 schrieb David C. Rankin:
Since November 8, 2007 I have put great effort into this bug and I been assured that it would be fixed. This arrived tonight:
https://bugzilla.novell.com/show_bug.cgi?id=340459
User sndirsch@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=340459#c39
Stefan Dirsch <sndirsch@novell.com> changed:
What |Removed |Added ------------------------------------------------------------------------- --- Status|ASSIGNED |RESOLVED Resolution| |WONTFIX
--- Comment #39 from Stefan Dirsch <sndirsch@novell.com> 2008-06-07 00:46:38 MDT --- I finally decided to no longer track proprietary ATI/fglrx driver bugs against openSUSE. Therefore I'm closing these now as WONTFIX.
In case you're using our SLES/SLED products and can reproduce this issue also on thesed products feel free to reopen. These are still tracked, since customers of these products depend on the proprietary driver for newer ATI hardware.
Be aware that you need a privilleged account to track anything against our SLES/SLED products. So if this not an option for you I suggest to report the problem to the official ATI driver feedback channels (email/unofficial public bugzilla; see ATI driver download site) and refer to this bugreport.
David, while to totally understand your disappointment, I believe it is directed at the wrong people/channel: - From my own experience with Stefan Dirsch I can say with certainty that if nothing else, he is dedicated to getting to the bottom of bugreports and getting ATI to fix problems - You are expecting Novell to fix your issue with a proprietary software that Novell did not develop, nor do they have access to the source code. How do you propose they go about fixing your driver problem? - The real disappointment may set in when you try to report your hardware driver issue with your hardware manufacturer. Last time I tried to report a bug with ATI, I got a nice email telling me that ATI does not provide Linux support, I should instead ask the Linux community. I have since switched all PC's (incl. the Windows boxes) to nVidia graphics cards and will not buy any ATI product again. -- Gruß Andreas -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
Andreas wrote:
Am Samstag, 07. Juni 2008 21:15:27 schrieb David C. Rankin:
Since November 8, 2007 I have put great effort into this bug and I been assured that it would be fixed. This arrived tonight:
https://bugzilla.novell.com/show_bug.cgi?id=340459
User sndirsch@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=340459#c39
Stefan Dirsch <sndirsch@novell.com> changed:
What |Removed |Added ------------------------------------------------------------------------- --- Status|ASSIGNED |RESOLVED Resolution| |WONTFIX
--- Comment #39 from Stefan Dirsch <sndirsch@novell.com> 2008-06-07 00:46:38 MDT --- I finally decided to no longer track proprietary ATI/fglrx driver bugs against openSUSE. Therefore I'm closing these now as WONTFIX.
In case you're using our SLES/SLED products and can reproduce this issue also on thesed products feel free to reopen. These are still tracked, since customers of these products depend on the proprietary driver for newer ATI hardware.
Be aware that you need a privilleged account to track anything against our SLES/SLED products. So if this not an option for you I suggest to report the problem to the official ATI driver feedback channels (email/unofficial public bugzilla; see ATI driver download site) and refer to this bugreport.
David, while to totally understand your disappointment, I believe it is directed at the wrong people/channel: - From my own experience with Stefan Dirsch I can say with certainty that if nothing else, he is dedicated to getting to the bottom of bugreports and getting ATI to fix problems
- You are expecting Novell to fix your issue with a proprietary software that Novell did not develop, nor do they have access to the source code. How do you propose they go about fixing your driver problem?
- The real disappointment may set in when you try to report your hardware driver issue with your hardware manufacturer. Last time I tried to report a bug with ATI, I got a nice email telling me that ATI does not provide Linux support, I should instead ask the Linux community. I have since switched all PC's (incl. the Windows boxes) to nVidia graphics cards and will not buy any ATI product again.
I agree and I think Stefan is wonderful. See: https://bugzilla.novell.com/show_bug.cgi?id=340459#c40 The real disappointment is that Stefan went so far as to get ATI in the loop, so I don't know what changed. The "powers-that-be" obviously pushed the decision. That is the frustrating and disappointing part. -- David C. Rankin, J.D., P.E. Rankin Law Firm, PLLC 510 Ochiltree Street Nacogdoches, Texas 75961 Telephone: (936) 715-9333 Facsimile: (936) 715-9339 www.rankinlawfirm.com -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Saturday 07 June 2008 09:15:27 pm David C. Rankin wrote:
Since November 8, 2007 I have put great effort into this bug and I been assured that it would be fixed. This arrived tonight:
<snip>
I finally decided to no longer track proprietary ATI/fglrx driver bugs against openSUSE. Therefore I'm closing these now as WONTFIX.
Well, that makes sense. No reason for Novell to track a problem with ATI. -- kai www.filesite.org || www.4thedadz.com || www.perfectreign.com remember - a turn signal is a statement, not a request -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Sun, Jun 8, 2008 at 3:34 AM, Kai Ponte <kai@perfectreign.com> wrote:
On Saturday 07 June 2008 09:15:27 pm David C. Rankin wrote:
Since November 8, 2007 I have put great effort into this bug and I been assured that it would be fixed. This arrived tonight:
<snip>
I finally decided to no longer track proprietary ATI/fglrx driver bugs against openSUSE. Therefore I'm closing these now as WONTFIX.
Well, that makes sense.
No reason for Novell to track a problem with ATI.
Oh, I don't know. Novell tracks a lot of problems simply to report them to the upstream.... -- ----------JSA--------- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Sunday 08 June 2008 01:01:41 pm John Andersen wrote:
Oh, I don't know. Novell tracks a lot of problems simply to report them to the upstream....
-- ----------JSA---------
Most of the time if it's an upstream problem I am just told to report upstream and they track the upstream bug to the bug I entered into novell bugzilla.. Granted I am a bit of a bug starter (sometimes over some pretty idotic stuff, but hey.. it all just needs to get done in the end). But yes, I agree this specific case is an upstream issue and Novell has no oversight of the source code at all. I am just glad Nvidia makes a semi decent driver :D -- Ben Kevan " The brain is like a parachute, it doesn't work very well if it can't be opened." -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
Ben Kevan wrote:
On Sunday 08 June 2008 01:01:41 pm John Andersen wrote:
Oh, I don't know. Novell tracks a lot of problems simply to report them to the upstream....
-- ----------JSA---------
Most of the time if it's an upstream problem I am just told to report upstream and they track the upstream bug to the bug I entered into novell bugzilla.. Granted I am a bit of a bug starter (sometimes over some pretty idotic stuff, but hey.. it all just needs to get done in the end).
But yes, I agree this specific case is an upstream issue and Novell has no oversight of the source code at all.
I am just glad Nvidia makes a semi decent driver :D
Last Note, And in all fairness, the current state of the ATI driver is pretty phenomenal. The work done by ATI since the release of 10.3 is nothing short of incredible. Yes, I am perturbed that I will continue to have to issue the "halt" command to end every kde/xfce4 session for perpetuity, but for the time I am up and running, the driver is near flawless. -- David C. Rankin, J.D., P.E. Rankin Law Firm, PLLC 510 Ochiltree Street Nacogdoches, Texas 75961 Telephone: (936) 715-9333 Facsimile: (936) 715-9339 www.rankinlawfirm.com -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
participants (6)
-
Andreas -
Ben Kevan -
Cristian Rodríguez -
David C. Rankin -
John Andersen -
Kai Ponte