On Wed November 16 2005 10:51 pm, Stan Glasoe wrote:

On Wednesday 16 November 2005 7:54 pm, Gil Weber wrote:

...

Hi, everyone. I am trying to access the following website:

www.unitedhealthcareonline.com

However, I get the following message:

We have detected that you are using a browser that is not supported by our site. Please make sure that you are using Microsoft Internet Explorer 4.0 or higher or Netscape Communicator 4.x.

I normally use Firefox 1.0.7, but I also tried with Konqueror 3.4.0. Same result.

I also tried changing the browser identification in Konqueror to say "I.E. (various versions) and Netscape (various versions). But I still get the same message after trying to change the browser identification.

Anyone have a suggestion on how I can get into this site using either Firefox or Konqi?

Thanks!! :o) Gil

SUSE 9.3, KDE/Konqueror 3.4.3 level b and got same error as you. Switched Konq's ID to "IE version 6.0 on XP" and it didn't work so I quit Konq and restarted it and had access to the site.

With Konq and website ID changes you sometimes just have to restart Konq to get it to work.

Stan

Stan, very interesting. I had tried exactly as you recommended but without success. Tried it 4 times and could not figure out why I was not getting the same results you were. Then I figured it out what was different. After making the change you suggested and restarting Konqi, I was calling up the URL by using the drop-down list at the top of Konqi. But that would bring up the same "can't access" webpage. Then I tried retyping the URL into Konqi and this time it found the right page. I then noticed that the "old" (cached?) URL in the drop-down list had a Konqi globe symbol (icon) next to it (on the far left) while the "new" URL I had just typed had a "Netscape" icon. So once I changed the browser identification AND manually retyped the URL, then it worked. Thanks for forcing me to persist until I found the solution! :o) Gil

On Wed November 16 2005 11:20 pm, Ken Schneider wrote:

On Wed, 2005-11-16 at 20:54 -0500, Gil Weber wrote:

...

Hi, everyone. I am trying to access the following website:

www.unitedhealthcareonline.com

However, I get the following message:

We have detected that you are using a browser that is not supported by our site. Please make sure that you are using Microsoft Internet Explorer 4.0 or higher or Netscape Communicator 4.x.

In Firefox change the browser type, delete the "unsupported" part at the end of the URL and hit reload.

-- Ken Schneider

Ken, sorry I don't understand. How do you change the browser type in Firefox? I don't see any screens for making this change. Simply deleting the "unsupported" part at the end of the URL and reloading doesn't change anything -- at least not on my box. Thanks for clarification. Gil

On Thu November 17 2005 7:50 am, Ken Schneider wrote:

On Thu, 2005-11-17 at 07:47 -0500, Gil Weber wrote:

...

On Wed November 16 2005 11:20 pm, Ken Schneider wrote:

...

On Wed, 2005-11-16 at 20:54 -0500, Gil Weber wrote:

...

Hi, everyone. I am trying to access the following website:

www.unitedhealthcareonline.com

However, I get the following message:

We have detected that you are using a browser that is not supported by our site. Please make sure that you are using Microsoft Internet Explorer 4.0 or higher or Netscape Communicator 4.x.

In Firefox change the browser type, delete the "unsupported" part at the end of the URL and hit reload.

-- Ken Schneider

Ken, sorry I don't understand. How do you change the browser type in Firefox? I don't see any screens for making this change. Simply deleting the "unsupported" part at the end of the URL and reloading doesn't change anything -- at least not on my box. Thanks for clarification. Gil

I install the "User Agent Switcher" extension, sorry.

Ah, yes. Thanks! :o) Gil

On Thu November 17 2005 4:36 am, Fergus Wilde wrote: (snip)

Write to the webmaster and tell them to buck their ideas up. That's a disgrace. It's up to them to offer a standards compliant site, not up to the user to take orders about what browser to use. Don't let them get away with it.

They're also living in the dark ages with:

"Please note that although we do not support the latest browser release by Netscape (version 6.x), we intend to support it in the near future."

Oh, great, why not move up to the browser of a few years back? Don't give 'em your business and let them know why.

Thanks, Fergus. I, too, seethe when sites tell me what browser I must use. I will send the webmaster a nice little comment. :o) Gil

On 19/11/05, Hans Krueger wrote:

Gil Weber wrote:

...

Hi, everyone. I am trying to access the following website:

www.unitedhealthcareonline.com

However, I get the following message:

We have detected that you are using a browser that is not supported by our site. Please make sure that you are using Microsoft Internet Explorer 4.0 or higher or Netscape Communicator 4.x.

I normally use Firefox 1.0.7, but I also tried with Konqueror 3.4.0. Same result.

I also tried changing the browser identification in Konqueror to say "I.E. (various versions) and Netscape (various versions). But I still get the same message after trying to change the browser identification.

Anyone have a suggestion on how I can get into this site using either Firefox or Konqi?

Thanks!! :o) Gil

opera 8.5 works

-- Hans hanskrueger@adelphia.net

--

It's 'probably' down to sloppy, lazy coding by the website creators. If the html or whatever is used for the site it should be to W3 standard. When it's not it causes problems. I always let the website owners know this and request that they make sure it is standard compliant in future. Don't have a rant at them as they probably do not even realise themselves what is wrong. Gentle persuasion works best.....usually :-) -- ============================================== I am only human, please forgive me if I make a mistake it is not deliberate. ============================================== Take care. Kevan Farmer 34 Hill Street Cheslyn Hay Staffordshire WS6 7HR