I have had something similar happen to me. But I did not find it a "BAD" experience at all. It involved the release of the Applixware Office suite and a full copy of 5.3 I ordered. SuSE was very helpful on the phone and gave me realistic dates to expect it and a sincere apology for the delay. They even split the shipment for me and sent out the 5.3 cd's. I think everyone must know that they pushed back the (re)release so as not to put out a bad product. I myself applaud SuSE for this and think they did the right thing. Even though I had to wait a bit longer. In my opinion they have a quality product and quality individuals. I am confident that if shieh@ms1.hinet.net were to call them he/she would receive the same courteous help and professionalism I received. My $0.02 J-L Boers jlboers@usa.net ---Steve Crane <tux@datapro.co.za> wrote:

This is definitely not the kind of exposure SuSE needs on Usenet.

On Sun, 13 Dec 1998 00:30:20 +0800, in alt.os.linux "shieh" <shieh@ms1.hinet.net> wrote:

...

I order about $140 software and books on SuSE site,my credit

...

paid for it,but I have not received anythig from there already two months. I wrote email to ask,no one answer.

Steve Crane stevec@netlane.com - To get out of this list, please send email to majordomo@suse.com with this text in its body: unsubscribe suse-linux-e Check out the SuSE-FAQ at <A HREF="http://www.suse.com/Support/Doku/FAQ/"><A HREF="http://www.suse.com/Support/Doku/FAQ/</A">http://www.suse.com/Support/Doku/FAQ/</A</A>> and

card have the

archiv at <A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html"><A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html</A">http://www.suse.com/Mailinglists/suse-linux-e/index.html</A</A>>

== TTYL J-L jlboers@usa.net == TTYL J-L jlboers@usa.net _________________________________________________________ DO YOU YAHOO!? Get your free @yahoo.com address at <A HREF="http://mail.yahoo.com"><A HREF="http://mail.yahoo.com</A">http://mail.yahoo.com</A</A>> - To get out of this list, please send email to majordomo@suse.com with this text in its body: unsubscribe suse-linux-e Check out the SuSE-FAQ at <A HREF="http://www.suse.com/Support/Doku/FAQ/"><A HREF="http://www.suse.com/Support/Doku/FAQ/</A">http://www.suse.com/Support/Doku/FAQ/</A</A>> and the archiv at <A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html"><A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html</A">http://www.suse.com/Mailinglists/suse-linux-e/index.html</A</A>>