On 06/11/2018 01:09 PM, Patrick Shanahan wrote:

* agraul@opensuse.org [06-11-18 14:30]:

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Hi,

On 06/11/2018 08:12 PM, David C. Rankin wrote:

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I don't mind looking at all packages, but when I get an annoying setting dialog prompting me to enter setting to limit the results -- I expect it to work...

Please file an issue here: https://github.com/openSUSE/software-o-o/issues/new

so now we are supposted to report bugs to github rather than bugzilla.opensuse.org? am I confused or are you confused or do we have an unannounced policy change or ....?

Well I was gob smacked when someone suggested posting transient errors in the bug tracker (bugzilla.opensuse.org). Do we want to start cluttering up the bug tracker with boat loads of issues related to the web site? Especially transient errors like this one, not to mention spelling errors and translation issues? Isn't bugzilla/github an example of all problems look like nails because the only tool you have is a hammer? Signing up for an account to point out that the web page is bork is asking a lot. Joining github to report that is over the top. What happen to the webmaster@yadda-yadda.org link that every other website in the world is supposed to have? Isn't that something of a **standard** ? -- After all is said and done, more is said than done. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org

On 12/06/18 12:05, David C. Rankin wrote:

On 06/11/2018 04:05 PM, John Andersen wrote:

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Please file an issue here: https://github.com/openSUSE/software-o-o/issues/new so now we are supposted to report bugs to github rather than bugzilla.opensuse.org? am I confused or are you confused or do we have an unannounced policy change or ....?

Well I was gob smacked when someone suggested posting transient errors in the bug tracker (bugzilla.opensuse.org).

Wait... Are we doing another deal with Microsoft that nobody told me about? For the past 18 years -- bringing a website or mailing list issue to this list has been sufficient, and then Henne or somebody can generally fix it.

Why is that no longer sufficient?

Mainly because 95% or more of openSUSE's developers are not subscribed to this list, so you can raise all the issues you want here but chances are the right people to fix them are not on this list so they won't notice and nothing will happen. The right people do however pay attention to the emails they get from our bugtrackers so this is generally the best way to reach them, our bug tracker has well over 1 Million issues in it, so whats one more, it generally takes a developer 30 seconds to read an issue and close it if its a duplicate or invalid etc. But atleast this way the right people will be looking at the issues. As for github, all of the openSUSE project's (not just the distro parts) source code is available in the openSUSE github project github.com/opensuse this includes the source code for all the websites along with various tools, it also includes all of SUSE's source code for any of there code where they are happy to accept 3rd party contributions. It should be noted that projects like Yast and obs have there own github project, I wasn't involved in the decision to use github but i'm guessing at the time it was the most logical choice partly because most developers already have accounts there. -- Simon Lees (Simotek) http://simotek.net Emergency Update Team keybase.io/simotek SUSE Linux Adelaide Australia, UTC+10:30 GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B

On 13/06/18 13:05, Basil Chupin wrote:

On 12/06/18 14:25, Simon Lees wrote:

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On 12/06/18 12:05, David C. Rankin wrote:

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Please file an issue here: https://github.com/openSUSE/software-o-o/issues/new so now we are supposted to report bugs to github rather than bugzilla.opensuse.org?  am I confused or are you confused or do we have an unannounced policy change or ....?

Wait... Are we doing another deal with Microsoft that nobody told me about? For the past 18 years -- bringing a website or mailing list issue to

On 06/11/2018 04:05 PM, John Andersen wrote: this list has been sufficient, and then Henne or somebody can generally fix it.

Why is that no longer sufficient?

Mainly because 95% or more of openSUSE's developers are not subscribed to this list, so you can raise all the issues you want here but chances are the right people to fix them are not on this list so they won't notice and nothing will happen. The right people do however pay attention to the emails they get from our bugtrackers so this is generally the best way to reach them, our bug tracker has well over 1 Million issues in it, so whats one more, it generally takes a developer 30 seconds to read an issue and close it if its a duplicate or invalid etc. But atleast this way the right people will be looking at the issues.

As for github, all of the openSUSE project's (not just the distro parts) source code is available in the openSUSE github project github.com/opensuse this includes the source code for all the websites along with various tools, it also includes all of SUSE's source code for any of there code where they are happy to accept 3rd party contributions. It should be noted that projects like Yast and obs have there own github project, I wasn't involved in the decision to use github but i'm guessing at the time it was the most logical choice partly because most developers already have accounts there.

As is usual around here little attention is paid to what is being addressed and then people start making comments which take the thread into Neverland :-(.

There has NEVER been any mention that bugs should be reported to github until someone called 'agraul' posted that David should file a bug report on github:

<quote>

 Please file an issue here: https://github.com/openSUSE/software-o-o/issues/new

</quote>

to which Patrick responded as you see above:

<quote>

so now we are supposted [sic] to report bugs to github rather than bugzilla.opensuse.org?

</quote>

I am sure I already covered this bit on a reply somewhere in this thread but the answer is maybe, it depends what your reporting the bug on, in this case someone from the relevant team asked for it to just be created on github, had this issue been reported on bugzilla rather then github that would be fine but someone would have recreated the issue on github. Just like if you file a bug about a gnome crash in openSUSE's bugzilla someone will likely then go and file that bug in the gnome bugtracker. bugzilla.opensuse.org is often just a first point of call for "I don't know enough to know where this bug should go" which in many ways is what its designed for, it connects a user with an issue to a maintainer who can point them in the best direction to get that issue fixed. In this case that process has been side stepped because someone who knows the information as to where the best place is has already said the websites github repo. -- Simon Lees (Simotek) http://simotek.net Emergency Update Team keybase.io/simotek SUSE Linux Adelaide Australia, UTC+10:30 GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B

On 14/06/18 18:13, Carlos E. R. wrote:

On 2018-06-14 02:58, Simon Lees wrote:

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On 13/06/18 13:05, Basil Chupin wrote:

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On 12/06/18 14:25, Simon Lees wrote:

...

On 12/06/18 12:05, David C. Rankin wrote:

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>> Please file an issue here: >> https://github.com/openSUSE/software-o-o/issues/new > so now we are supposted to report bugs to github rather than > bugzilla.opensuse.org?  am I confused or are you confused or do we > have an > unannounced policy change or ....? > Wait... Are we doing another deal with Microsoft that nobody told me about? For the past 18 years -- bringing a website or mailing list issue to

On 06/11/2018 04:05 PM, John Andersen wrote: this list has been sufficient, and then Henne or somebody can generally fix it.

Why is that no longer sufficient?

Mainly because 95% or more of openSUSE's developers are not subscribed to this list, so you can raise all the issues you want here but chances are the right people to fix them are not on this list so they won't notice and nothing will happen. The right people do however pay attention to the emails they get from our bugtrackers so this is generally the best way to reach them, our bug tracker has well over 1 Million issues in it, so whats one more, it generally takes a developer 30 seconds to read an issue and close it if its a duplicate or invalid etc. But atleast this way the right people will be looking at the issues.

As for github, all of the openSUSE project's (not just the distro parts) source code is available in the openSUSE github project github.com/opensuse this includes the source code for all the websites along with various tools, it also includes all of SUSE's source code for any of there code where they are happy to accept 3rd party contributions. It should be noted that projects like Yast and obs have there own github project, I wasn't involved in the decision to use github but i'm guessing at the time it was the most logical choice partly because most developers already have accounts there.

As is usual around here little attention is paid to what is being addressed and then people start making comments which take the thread into Neverland :-(.

There has NEVER been any mention that bugs should be reported to github until someone called 'agraul' posted that David should file a bug report on github:

<quote>

 Please file an issue here: https://github.com/openSUSE/software-o-o/issues/new

</quote>

to which Patrick responded as you see above:

<quote>

so now we are supposted [sic] to report bugs to github rather than bugzilla.opensuse.org?

</quote>

I am sure I already covered this bit on a reply somewhere in this thread but the answer is maybe, it depends what your reporting the bug on, in this case someone from the relevant team asked for it to just be created on github, had this issue been reported on bugzilla rather then github that would be fine but someone would have recreated the issue on github. Just like if you file a bug about a gnome crash in openSUSE's bugzilla someone will likely then go and file that bug in the gnome bugtracker.

bugzilla.opensuse.org is often just a first point of call for "I don't know enough to know where this bug should go" which in many ways is what its designed for, it connects a user with an issue to a maintainer who can point them in the best direction to get that issue fixed. In this case that process has been side stepped because someone who knows the information as to where the best place is has already said the websites github repo.

Then please add the appropriate info to:

https://en.opensuse.org/openSUSE:Submitting_bug_reports

The decision was made that there are too many possible different projects in openSUSE to list all of them in a sane date and keep them up to date, for example I counted 10-12 different repositories related to our web presence in the openSUSE github organization, and that was just a lazy search of stuff that contained -o-o or .o.o (yes sometimes we lack some consistency here). For example the shop is in its own repo as is search, the landing page etc... So the wiki is correct in that all these cases we are happy for bug reports to go into our bug tracker then the people who know the right place can move info or point people in the right direction. -- Simon Lees (Simotek) http://simotek.net Emergency Update Team keybase.io/simotek SUSE Linux Adelaide Australia, UTC+10:30 GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B

On 12/06/18 06:35, John Andersen wrote:

On 06/11/2018 01:09 PM, Patrick Shanahan wrote:

...

* agraul@opensuse.org [06-11-18 14:30]:

...

Hi,

On 06/11/2018 08:12 PM, David C. Rankin wrote:

...

I don't mind looking at all packages, but when I get an annoying setting dialog prompting me to enter setting to limit the results -- I expect it to work...

Please file an issue here: https://github.com/openSUSE/software-o-o/issues/new

so now we are supposted to report bugs to github rather than bugzilla.opensuse.org? am I confused or are you confused or do we have an unannounced policy change or ....?

Well I was gob smacked when someone suggested posting transient errors in the bug tracker (bugzilla.opensuse.org).

Do we want to start cluttering up the bug tracker with boat loads of issues related to the web site? Especially transient errors like this one, not to mention spelling errors and translation issues?

Isn't bugzilla/github an example of all problems look like nails because the only tool you have is a hammer?

Well is there an easier way to look up the responsible person and inform them of an issue in a project covering over 10,000 packages along with websites etc.

Signing up for an account to point out that the web page is bork is asking a lot. Joining github to report that is over the top.

What happen to the webmaster@yadda-yadda.org link that every other website in the world is supposed to have? Isn't that something of a **standard** ?

we have an admin _at_ o.o address for contacting webmasters (the heros team) for reporting issues, but again they would have likely just created the ticket on github. Seen as it was a source code issue not an infra issue. -- Simon Lees (Simotek) http://simotek.net Emergency Update Team keybase.io/simotek SUSE Linux Adelaide Australia, UTC+10:30 GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B