[SLE] Re: Ticket [20001003100000470]

older
Re: [SLE] Upgrade to 7.0 using FTP

pwilke＠alaska.net

5 Oct 2000 5 Oct '00

05:18

So basicly what your telling me is I am screwed. I purchased the Package with a Company Credit Card. Which now almost makes it impossible for me to return the product. It was also the last copy they had. In the past you folks have sent out replacement disk when asked. So now since you have gotten so big with the suse name you are changing your policy and not sending out replacement disks yes....I have used suse since it was first introduced and this is the First time every I have gotten this type of attitude. Ususally it's a friendly reply, we will send out replacement disk. All of the other Vendors woule do the same, but I guess SuSE would do it anymore......I hate red hat, slackware. Like FreeBSD. And Mandrake I have tested and its ok. But the remains that I like SuSE. Then you raise the cost and add the professional series which is the same as 6.4 for $49.95 (or $29.95). Sounds like we are starting to get a little Greedy here people. And all I wanted was 2 Disks replaced..... Signed Not very Happy End User...... Patrick Wilke On Wed, 4 Oct 2000, SuSE Support wrote:

...

Dear SuSE Linux User,

Because we don't keep stock in house my best suggestion would be to return the box to where you purchased it from for a new one. They most likely wouldn't give you your money back, but they should be willing to exchange the box for a different one. We produce so many boxsets that there are bound to be a few bad CD's in the bunch because all can not be tested. I apologize for the trouble and hope you make out better with a new set.

* stts@suse.com (stts@suse.com) [001004 19:26]: -->Well it now appears that Disk 1 and Disk 3 are bad. Now I am -->hoping since I paid a premium price $69.95 from CompUSA that -->I would be able to get replacement disks, otherwise I guess -->I'll have to reinstall 6.4 which worked fine...But would really -->like 7.0 to work for me. --> -->I called your Support Installation Line, which supposely -->is open from 9am to 3pm Pac. Time which is only 1 hour -->ahead of Alaska. which would be 12pm our time. It Seems -->everytime I call this number I get the Same thing...I -->think I might have a Bad Disk 1 or 3. I Noticed a small -->scratch on disk 1. And the installation died on disk 3. -->Oh I had approx 100 packages left to install..... -->And this is Linux 7.0 Pro..... --> -->And this is my correct Reg No. --> -->My Reg.#: is 4761 8260 6523 52 --> --> -->Anyway this is the error that I got....... --> --> -->Information --> -->And error occurred during Installation/Update. Please go to -->the selection of packages (->Start Installation) and check -->for lost packages. --> --> <continue> --> -->I have tried this 5 Times with the same result, and this is actually -->the first time I have ever had a problem with SuSE since day one. -->I have tried to install each of the packages individually and I get -->the same error....I mounted all 3 Disks and can Read and Copy without -->any problems. And All I did was a Upgrade. And I really don't want to -->do a reinstall..................Any suggestions would be greatly -->appreciated. The only other thing the installation did was kill my -->Apache server......... --> --> -->Patrick Wilke

-- The SuSE Support-Team

------------------------------------------------------------- SuSE, Inc. Tel : +1-510-835-7879 Mo/Th 9a-3p (PST) 580 2nd Street, Fax : +1-510-835-7875 Oakland CA 94607 E-Mail: isupport@suse.com USA WWW : http://www.suse.com/ -------------------------------------------------------------

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Show replies by date

corvinr＠sympatico.ca

5 Oct 5 Oct

05:51

Not to turn this into a therapy session, but SuSE: this is really bad customer relations. Replace the damn disks if you know anything about PR and customer loyalty! I love SuSE too but I don't sit back and watch the shambolic treatment of a paying customer. That's why some of us ditched M$, for crying out loud. Best, Corvin -- Corvin Russell -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

aravind.sadagopan＠eno.ericsson.se

06:02

...

We produce so many boxsets that there are bound to be a few bad CD's in the bunch because all can not be tested. This is no excuse to be given. If you project youselves a company offering a quality product and support

this attitude is indeed bad. Patrick Wilke wrote:

...

So basicly what your telling me is I am screwed. I purchased the Package with a Company Credit Card. Which now almost makes it impossible for me to return the product. It was also the last copy they had. In the past you folks have sent out replacement disk when asked. So now since you have gotten so big with the suse name you are changing your policy and not sending out replacement disks yes....I have used suse since it was first introduced and this is the First time every I have gotten this type of attitude. Ususally it's a friendly reply, we will send out replacement disk. All of the other Vendors woule do the same, but I guess SuSE would do it anymore......I hate red hat, slackware. Like FreeBSD. And Mandrake I have tested and its ok. But the remains that I like SuSE. Then you raise the cost and add the professional series which is the same as 6.4 for $49.95 (or $29.95). Sounds like we are starting to get a little Greedy here people. And all I wanted was 2 Disks replaced.....

Signed

Not very Happy End User......

Patrick Wilke

On Wed, 4 Oct 2000, SuSE Support wrote:

...
Dear SuSE Linux User,

Because we don't keep stock in house my best suggestion would be to return the box to where you purchased it from for a new one. They most likely wouldn't give you your money back, but they should be willing to exchange the box for a different one. We produce so many boxsets that there are bound to be a few bad CD's in the bunch because all can not be tested. I apologize for the trouble and hope you make out better with a new set.

* stts@suse.com (stts@suse.com) [001004 19:26]: -->Well it now appears that Disk 1 and Disk 3 are bad. Now I am -->hoping since I paid a premium price $69.95 from CompUSA that -->I would be able to get replacement disks, otherwise I guess -->I'll have to reinstall 6.4 which worked fine...But would really -->like 7.0 to work for me. --> -->I called your Support Installation Line, which supposely -->is open from 9am to 3pm Pac. Time which is only 1 hour -->ahead of Alaska. which would be 12pm our time. It Seems -->everytime I call this number I get the Same thing...I -->think I might have a Bad Disk 1 or 3. I Noticed a small -->scratch on disk 1. And the installation died on disk 3. -->Oh I had approx 100 packages left to install..... -->And this is Linux 7.0 Pro..... --> -->And this is my correct Reg No. --> -->My Reg.#: is 4761 8260 6523 52 --> --> -->Anyway this is the error that I got....... --> --> -->Information --> -->And error occurred during Installation/Update. Please go to -->the selection of packages (->Start Installation) and check -->for lost packages. --> --> <continue> --> -->I have tried this 5 Times with the same result, and this is actually -->the first time I have ever had a problem with SuSE since day one. -->I have tried to install each of the packages individually and I get -->the same error....I mounted all 3 Disks and can Read and Copy without -->any problems. And All I did was a Upgrade. And I really don't want to -->do a reinstall..................Any suggestions would be greatly -->appreciated. The only other thing the installation did was kill my -->Apache server......... --> --> -->Patrick Wilke

-- The SuSE Support-Team

------------------------------------------------------------- SuSE, Inc. Tel : +1-510-835-7879 Mo/Th 9a-3p (PST) 580 2nd Street, Fax : +1-510-835-7875 Oakland CA 94607 E-Mail: isupport@suse.com USA WWW : http://www.suse.com/ -------------------------------------------------------------

-- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

-- Living on Earth is expensive, but it does include a free trip round the sun -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

jason＠getch.net

07:52

what is the big deal here??? you seem to expect perfection from SuSE - they don't have control over EVERY single box set. If they did, they would have a warehouse for burning and pressing packages themselves. which they don't. Usually companies out source the production and packaging of their final product. Unfortunately, shit happens. go back to compusa and exchange it.. they have the receipt on file and will not harass you for an exchange, even though it was purchased with a company credit card. Trust me, I know.. I've purchased several things w/ my company's credit card that I had to return. It would probably be much faster than waiting for SuSE to ship you another copy. btw.. I was at a compusa a few days ago and they had a huge stock of 7.0 and even a display rack full of SuSE personal and professional. Or even better, have your company get a real vendor and not a weekly visit to crappie compusa. SuSE continues to produce an excellent product for a very fair price. I commend and thank everyone at SuSE for all their hard work to make this distro happen. Lighten up, it could be worse, you could have to pay twice for your o/s; like M$ is making companies do who have purchased their winblows product with a new PC. ...and all you get is a blue screen. jason Aravind Sadagopan wrote:

...

...
We produce so many boxsets that there are bound to be a few bad CD's in the bunch because all can not be tested. This is no excuse to be given. If you project youselves a company offering a quality product and support this attitude is indeed bad.

Patrick Wilke wrote:

...
So basicly what your telling me is I am screwed. I purchased the Package with a Company Credit Card. Which now almost makes it impossible for me to return the product. It was also the last copy they had. In the past you folks have sent out replacement disk when asked. So now since you have gotten so big with the suse name you are changing your policy and not sending out replacement disks yes....I have used suse since it was first introduced and this is the First time every I have gotten this type of attitude. Ususally it's a friendly reply, we will send out replacement disk. All of the other Vendors woule do the same, but I guess SuSE would do it anymore......I hate red hat, slackware. Like FreeBSD. And Mandrake I have tested and its ok. But the remains that I like SuSE. Then you raise the cost and add the professional series which is the same as 6.4 for $49.95 (or $29.95). Sounds like we are starting to get a little Greedy here people. And all I wanted was 2 Disks replaced.....

Signed

Not very Happy End User......

Patrick Wilke

On Wed, 4 Oct 2000, SuSE Support wrote:

...
Dear SuSE Linux User,

Because we don't keep stock in house my best suggestion would be to return the box to where you purchased it from for a new one. They most likely wouldn't give you your money back, but they should be willing to exchange the box for a different one. We produce so many boxsets that there are bound to be a few bad CD's in the bunch because all can not be tested. I apologize for the trouble and hope you make out better with a new set.

* stts@suse.com (stts@suse.com) [001004 19:26]: -->Well it now appears that Disk 1 and Disk 3 are bad. Now I am -->hoping since I paid a premium price $69.95 from CompUSA that -->I would be able to get replacement disks, otherwise I guess -->I'll have to reinstall 6.4 which worked fine...But would really -->like 7.0 to work for me. --> -->I called your Support Installation Line, which supposely -->is open from 9am to 3pm Pac. Time which is only 1 hour -->ahead of Alaska. which would be 12pm our time. It Seems -->everytime I call this number I get the Same thing...I -->think I might have a Bad Disk 1 or 3. I Noticed a small -->scratch on disk 1. And the installation died on disk 3. -->Oh I had approx 100 packages left to install..... -->And this is Linux 7.0 Pro..... --> -->And this is my correct Reg No. --> -->My Reg.#: is 4761 8260 6523 52 -->

...
...
...
>>>>>>>blah blah blaaaaah

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admin＠thecoventree.com

12:46

Hey, CompUSA beats the tar out of Best Buy (ugh!). At least at my local CompUSA, I can get some help locating a software package. At BestBuy, I couldn't even get any help from their so-called "Customer Service" counter. As for a "real vendor" I know that CompUSA does corporate stuff... I've never had a problem with them, in any case. YMMV, though. At 02:52 AM 10/5/00, j a s o n wrote:

...

btw.. I was at a compusa a few days ago and they had a huge stock of 7.0 and even a display rack full of SuSE personal and professional. Or even better, have your company get a real vendor and not a weekly visit to crappie compusa.

-- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

pwilke＠alaska.net

6 Oct 6 Oct

07:43

On Thu, 5 Oct 2000, j a s o n wrote:

...

what is the big deal here??? you seem to expect perfection from SuSE - they don't have control over EVERY single box set. If they did, they would have a warehouse for burning and pressing packages themselves. which they don't. Usually companies out source the production and packaging of their final product.

Duu you really think so. This is actually the first time I have had problems. I if I ever had to ask for disk I never had a problem. And when was the last time you were there. In anchorage I assume. Hell I was there this evening, and I saw no disks....

...

Unfortunately, shit happens. go back to compusa and exchange it.. they have the receipt on file and will not harass you for an exchange, even though it was purchased with a company credit card. Trust me, I know.. I've purchased several things w/ my company's credit card that I had to return. It would probably be much faster than waiting for SuSE to ship you another copy.

Ya that's right shit happens

...

btw.. I was at a compusa a few days ago and they had a huge stock of 7.0 and even a display rack full of SuSE personal and professional. Or even better, have your company get a real vendor and not a weekly visit to crappie compusa.

That's right so was I that's when I purchased it. It was the last one. Ok real vendor, Ak. Comp. Brokers Doesn't carry it lets see Pc LANd doesn't carry it. And if you mail order you'll pay for the shipping. Get real dude this is alaska and not Calif.

...

SuSE continues to produce an excellent product for a very fair price. I commend and thank everyone at SuSE for all their hard work to make this distro happen. Lighten up, it could be worse, you could have to pay twice for your o/s; like M$ is making companies do who have purchased their winblows product with a new PC. ...and all you get is a blue screen.

jason

Well I'll agfree there SuSE does have a excellent product. But there is always a first tiome for everythink. No I will not lighten up, besides I deal with routers and unix all day. If I had the same problem with Solaris and requested a replacement disk there would be no problem....

...

Aravind Sadagopan wrote:

...
...
We produce so many boxsets that there are bound to be a few bad CD's in the bunch because all can not be tested. This is no excuse to be given. If you project youselves a company offering a quality product and support this attitude is indeed bad.

Patrick Wilke wrote:

...
So basicly what your telling me is I am screwed. I purchased the Package with a Company Credit Card. Which now almost makes it impossible for me to return the product. It was also the last copy they had. In the past you folks have sent out replacement disk when asked. So now since you have gotten so big with the suse name you are changing your policy and not sending out replacement disks yes....I have used suse since it was first introduced and this is the First time every I have gotten this type of attitude. Ususally it's a friendly reply, we will send out replacement disk. All of the other Vendors woule do the same, but I guess SuSE would do it anymore......I hate red hat, slackware. Like FreeBSD. And Mandrake I have tested and its ok. But the remains that I like SuSE. Then you raise the cost and add the professional series which is the same as 6.4 for $49.95 (or $29.95). Sounds like we are starting to get a little Greedy here people. And all I wanted was 2 Disks replaced.....

Signed

Not very Happy End User......

Patrick Wilke

On Wed, 4 Oct 2000, SuSE Support wrote:

...
Dear SuSE Linux User,

Because we don't keep stock in house my best suggestion would be to return the box to where you purchased it from for a new one. They most likely wouldn't give you your money back, but they should be willing to exchange the box for a different one. We produce so many boxsets that there are bound to be a few bad CD's in the bunch because all can not be tested. I apologize for the trouble and hope you make out better with a new set.

* stts@suse.com (stts@suse.com) [001004 19:26]: -->Well it now appears that Disk 1 and Disk 3 are bad. Now I am -->hoping since I paid a premium price $69.95 from CompUSA that -->I would be able to get replacement disks, otherwise I guess -->I'll have to reinstall 6.4 which worked fine...But would really -->like 7.0 to work for me. --> -->I called your Support Installation Line, which supposely -->is open from 9am to 3pm Pac. Time which is only 1 hour -->ahead of Alaska. which would be 12pm our time. It Seems -->everytime I call this number I get the Same thing...I -->think I might have a Bad Disk 1 or 3. I Noticed a small -->scratch on disk 1. And the installation died on disk 3. -->Oh I had approx 100 packages left to install..... -->And this is Linux 7.0 Pro..... --> -->And this is my correct Reg No. --> -->My Reg.#: is 4761 8260 6523 52 -->

...
...
>>>>>>>>blah blah blaaaaah

blah blah blah yourself bitch

...

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omicron＠symonds.net

12 Oct 12 Oct

18:08

hello i dont see what the problem is . Hasn't suse offered to exchange the box ? What more do u need ? regards cheedu -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

hehe＠post.netlink.se

5 Oct 5 Oct

13:38

Hi! Now this may sound stupid to you, but your symptoms are very similar to the one's when people forget to turn off their modems before starting the installation. In SuSE 6.3 & 6.4 the Error message popped up quite early, but 7.0 got a new 'feature' with the Error message popping up wayyyyy into the installation process. Helgi Örn [snip]

...

...
-->Oh I had approx 100 packages left to install..... [snip] -->Anyway this is the error that I got....... --> --> -->Information --> -->And error occurred during Installation/Update. Please go to -->the selection of packages (->Start Installation) and check -->for lost packages. [snip]

-- o==============================o o=======Helgi Örn======o ~~Running SuSE 7.0 & Storm Debian/GNU~~ o==============================o -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

cwaiken＠telerama.com

15:16

On Thu, 5 Oct 2000, Helgi Örn wrote: -|Hi! -| -|Now this may sound stupid to you, but your symptoms are very similar to the -|one's when people forget to turn off their modems before starting the -|installation. In SuSE 6.3 & 6.4 the Error message popped up quite early, but -|7.0 got a new 'feature' with the Error message popping up wayyyyy into the -|installation process. -| -|Helgi Örn -| -| -|[snip] -|> > -->Oh I had approx 100 packages left to install..... -|[snip] -|> > -->Anyway this is the error that I got....... -|> > --> -|> > --> [SNIP] I got the "Red Screen of Death" when installing 6.4 just because my modem was turned on. In 7.0 the install went great until the end when you can configure the printer/modem/etc. I chose to configure the modem, and CRASH..... A RE-BOOT !!! I thought I was using W98 again <shutter>..... I had to pull the plug on my modem and try again (no switch on modem). YAST under the ppp tools has no problem configuring my modem. Just have install problems with the YAST2. --- Christopher W. Aiken, Scenery Hill, Pa, USA chris at cwaiken dot com, www.cwaiken.com Current O/S: SuSE Linux 7.0 Professional -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

pwilke＠alaska.net

6 Oct 6 Oct

07:48

Hmmm, no actually I have a DSL connection, and yes it was on but I had stoped my network before updating (/etc/rc.d/network stop Thanks any way.... Pat On Thu, 5 Oct 2000, Helgi Örn wrote:

...

Hi!

Now this may sound stupid to you, but your symptoms are very similar to the one's when people forget to turn off their modems before starting the installation. In SuSE 6.3 & 6.4 the Error message popped up quite early, but 7.0 got a new 'feature' with the Error message popping up wayyyyy into the installation process.

Helgi Örn

[snip]

...
...
-->Oh I had approx 100 packages left to install..... [snip] -->Anyway this is the error that I got....... --> --> -->Information --> -->And error occurred during Installation/Update. Please go to -->the selection of packages (->Start Installation) and check -->for lost packages. [snip] -- o==============================o o=======Helgi Örn======o ~~Running SuSE 7.0 & Storm Debian/GNU~~ o==============================o

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admin＠thecoventree.com
aravind.sadagopan＠eno.ericsson.se
corvinr＠sympatico.ca
cwaiken＠telerama.com
hehe＠post.netlink.se
jason＠getch.net
omicron＠symonds.net
pwilke＠alaska.net