Kathleen Weaver wrote:

...

I sent several queries to SuSE Installation Support three days ago and have gotten no response other than the automatic acknowledgements. Is that typical? What response time have other folks here experienced?

I got a response, late yesterday from a question asked Sunday a week ago.

Apparently the mills of the gods grind very slowly. Unfortunately the slow response time has a very bad interaction with the 30-day time limit on PE support. Paul Abrahams