Message-ID: <3A27A481.1874C6A5@gplvpartners.com> Date: Fri, 01 Dec 2000 12:15:45 +0000 From: Stefano Papini Subject: Re: [SLE] Printing problem after upgrade to 7.0 Ciao Guido and SuSErs, I welcome you in Italian, as I'm italian too. Well, I didn't upgrade to SuSE7 because I have a fast internet connection and can upgrade my packages and my sources and cook my apps by mydelf. Anyway the demo I got at SMAU (one of the most important Italian IT expo) was really disappointing. For example, the 4/5 PC hosting SuSE were stupid win machines running /umsdos. So, just to save 10' installation on each PC, an hour, the potential customer experimented awfully slow SuSE systems! ... even for a ls...! I guess that many things should be discussed in Open Source marketing...! I can't help with your printing pb. but I want to make you avoid Corel linux, which has been rated as quiet un-trustable by several linux magazines.

I was thinking to start a big campaing for Open Source and so on in Italian schools -- but how can I do it, if paid support offered by the most popular Linux distribution in Italy is so weak? Besides that, I tried to persuade the SuSE support to print their manual in English if not in German -- their Italian is so horrible that I often must translate it back to German in order to understand it.

This list (although wonderful) is sadly THE ONLY SUPPORT AVAILABLE IN ITALY for SuSE. The italian distributors I experienced didn't give ANY added value and so keep on doing the italian translations. Again I think of a marketing issue! I already stressed these facts since 5.3 and obtained only a lot of quarrelling from some really unpolite guy supposed to work on translations. So, I only buy english versions. Regardless of typos, Italian version seem to be written by somebody totally external to tech subjects. Best regards, Stefano <p>Guido Milanese wrote:

Dear listmembers,

a couple of weeks ago I posted a request concerning my problems of printing after upgrading to SuSE 7.0 (I would NEVER do it again! how many troubles for nothing more!). I waited before writing again to you, because I sent again a help request to SuSE. Since I had no answer, I take again the liberty to ask you if you can help me -- a computer without a printer is almost useless!

As suggested by some kind listmembers, I installed again the printer using Yast2. The "Hello wourld" page comes out correctly. Then the pritner (a very common HPLj3) is apparently installed correctly. But after that, what I get after trying to print with

lpr -Pprinter1 moglie.txt

is no printout and this message:

lpr -Pprinter1 ~/moglie.txt Dec 1 12:19:15 pentiumiii lpr printer1: remote host pentiumiii.miarete: illegal ack code '$„@': Pipe rotta Your print job has been sent to printer 'printer1', job 2, rank: 2nd.

"Pipe rotta" is the Italian for "broken pipe".

A lpq command outputs :

Local printer 'printer1' on pentiumiii.miarete: Warning: queue is not active (no server present). Rank Owner Pr Job Host Files % Form Size Time 1st guido X 1 pentiumiii /home/guido/moglie... - 6.5K 12:09 2nd guido X 2 pentiumiii /home/guido/moglie... - 6.5K 12:19

what on earth is happening? This "printer1" is the default name given by Yast2. I did not change it because I have only one printer, can call it with any name. But why "no server present"? Should I delete all of the contents of the spool directory? Or should I install everything from scratch?

I am very upset with SuSE. I think I will back up my files, erase everything in the Linux partition and install Corel. I am also sorry because, since I teach in an educational department, I was thinking to start a big campaing for Open Source and so on in Italian schools -- but how can I do it, if paid support offered by the most popular Linux distribution in Italy is so weak? Besides that, I tried to persuade the SuSE support to print their manual in English if not in German -- their Italian is so horrible that I often must translate it back to German in order to understand it.

Best regards, and thanks anyway! g.

------------------------------------------- E-Mail: Guido Milanese Homepage: http://fly.to/arsantiqua 01-Dec-00 - XFMail on Linux + + + + + + NON NOBIS DOMINE + + + + + + -------------------------------------------

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From: Niels Stenhoj Date: Fri, 1 Dec 2000 16:33:28 +0100 Message-Id: <00120116332800.01076@linux> Subject: Re: [SLE] Printing problem after upgrade to 7.0 On Fri, 01 Dec 2000, you wrote:

I am very upset with SuSE. I think I will back up my files, erase everything in the Linux partition and install Corel. I am also sorry because, since I teach in an educational department, I was thinking to start a big campaing for Open Source and so on in Italian schools -- but how can I do it, if paid support offered by the most popular Linux distribution in Italy is so weak? Besides that, I tried to persuade the SuSE support to print their manual in English if not in German -- their Italian is so horrible that I often must translate it back to German in order to understand it.

I'd rather recommend reinstalling 6.4. The Corel distro looks good on the polished surface, but it's rather tricky to set up if you wish work normally, and then of course, it lacks the large amount of packages. On the other hand I aggree with you that the printer setup is unsmart in 7.0. Cheers, Niels

Message-ID: Date: Fri, 01 Dec 2000 23:59:30 +0100 (CET) From: Guido Milanese Subject: Re: [SLE] Printing problem after upgrade to 7.0 On 01-Dec-00 Cliff Sarginson wrote:

A Message for SuSE.

Firstly did you register your copy of Suse linux with them yes I did. I received a first answer, but it was totally useless and clearly nonsense -- they told me to look for a better driver: for a HPLJIIIp, better for archaeology than for computing! So I replied, saying something like: please send me a real answer, not this rubbish -- no answer at this stage...

[...]

Ok. End of sermon :)

As for your printer problem. Get rid of all traces of the printer installation. You can do this by brute force, how? deleting all the spool directory?

or I believe you can do it through the SETUP program that comes with apsfilter. With SETUP you may have more luck installing it as well. tried it, no change.

It seems to me that the clue must be in that "broken pipe" message. Why a broken pipe? lpr -Pprinter1 ~/moglie.txt Dec 1 12:19:15 pentiumiii lpr printer1: remote host pentiumiii.miarete: illegal ack code '$„@': Pipe rotta Your print job has been sent to printer 'printer1', job 2, rank: 2nd. "Pipe rotta" is the Italian for "broken pipe". is there still hope? g. ------------------------------------------- E-Mail: Guido Milanese Homepage: http://fly.to/arsantiqua 01-Dec-00 - XFMail on Linux + + + + + + NON NOBIS DOMINE + + + + + + -------------------------------------------

Message-ID: Date: Sat, 02 Dec 2000 23:33:15 +0100 (CET) From: Guido Milanese Subject: Re: [SLE] Printing problem after upgrade to 7.0 Sorry to bother you again with this printing problem. Before leaving Suse and installing another distribution (a friend suggest Mandrake as basically more reliable) I think I may try, with your kind help, a "final step". I tried *all* the suggestion of listmembers, including a new installation of 7.0. No change. From a lpq -a command I still get the "no spooling, no printing" answer. Looking in /var/spool/mail/guido (or /var/spool/mail/root) I read the same kind of message: "Your printer job (/home/guido/moglie.txt ) was not printed because it was not linked to the original file" What may this mean? thanks again for a rather furious Italian user... ------------------------------------------- E-Mail: Guido Milanese Homepage: http://fly.to/arsantiqua 02-Dec-00 - XFMail on Linux + + + + + + NON NOBIS DOMINE + + + + + + -------------------------------------------

Message-ID: Date: Sun, 03 Dec 2000 00:00:25 +0100 (CET) From: Guido Milanese Subject: Re: [SLE] Printing problem after upgrade to 7.0 On 02-Dec-00 Jerry Kreps wrote:

SuSE 7 uses modules to load drivers. do a "cat /proc/modules" to see if lp is listed among the installed modules. OK, it was not installed.

If not then su to root and do "modprobe lp". Did it. Now there are several new lines, including printcap, and this crucial one:

lp 5476 0 (unused) is it correct?

If your printer is on, and online, you should hear it cycle when the lp module loads. No noise at all...

Redo the "cat /proc/modules" and you will see lp and some associated modules listed. OK. But when I try to print, I now obtain this message:

lpr: fatal error: no printcap entry for printer lp I also tried with lpr filename -Pljet3 but the answer is always the same. this is driving me crazy... thanks! <p>------------------------------------------- E-Mail: Guido Milanese Homepage: http://fly.to/arsantiqua 02-Dec-00 - XFMail on Linux + + + + + + NON NOBIS DOMINE + + + + + + -------------------------------------------

From: Jerry Kreps Date: Sat, 2 Dec 2000 19:56:19 -0600 Message-Id: <00120219561900.23751@JLKreps> Subject: Re: [SLE] Printing problem after upgrade to 7.0 On Saturday 02 December 2000 17:00, Guido Milanese wrote:

On 02-Dec-00 Jerry Kreps wrote:

...

SuSE 7 uses modules to load drivers. do a "cat /proc/modules" to see if lp is listed among the installed modules.

OK, it was not installed.

...

If not then su to root and do "modprobe lp".

Did it. Now there are several new lines, including printcap, and this crucial one:

lp 5476 0 (unused)

is it correct?

Yup!

...

If your printer is on, and online, you should hear it cycle when the lp module loads.

No noise at all...

You must have a laser printer..... ;-)

...

Redo the "cat /proc/modules" and you will see lp and some associated modules listed.

OK. But when I try to print, I now obtain this message:

lpr: fatal error: no printcap entry for printer lp

I also tried with

lpr filename -Pljet3

but the answer is always the same.

this is driving me crazy...

thanks!

No need to go insane! Now you have to configure the printcap file... Run YaST and select the 'Configure Hardware" option, which leads to the option to configure the printer, or run YaST2 and chose the 'Configure the Printer" button. BTW, I've tried Mandrake 7.1... It has a nice GUI install program, after that it is just RH. SuSE's got it beat a country mile. JLK <p>>

------------------------------------------- E-Mail: Guido Milanese Homepage: http://fly.to/arsantiqua 02-Dec-00 - XFMail on Linux + + + + + + NON NOBIS DOMINE + + + + + + -------------------------------------------

-- Scientific theories, according to Sir Karl Popper, can be "falsified," or proven wrong, by experiment. Unscientific theories -Marxist dialectical history and Freudian psychology were Popper's favorites- are formed in such a way that they cannot be falsified by data.

Date: Sun, 3 Dec 2000 13:52:46 +0000 From: Tor Sigurdsson Message-ID: <20001203135246.D19749@dustpuppy.suse.starf.rhi.hi.is> Subject: Re: [SLE] Printing problem after upgrade to 7.0 do: chown -R lp:lp /var/spool/lpd rclpd restart The line printer daemon runs at the demoted level of lp, and as root owns all the control-files, lp can't change those files. -tosi On Sun, Dec 03, 2000 at 01:52:11PM +0100, Guido Milanese wrote:

On 03-Dec-00 Jerry Kreps wrote:

...

No need to go insane! Now you have to configure the printcap file... Run YaST and select the 'Configure Hardware" option, which leads to the option to configure the printer, or run YaST2 and chose the 'Configure the Printer" button.

Thanks -- did it. Always the same answer: installing with yast2, the hello world statement is sent correctly, but the test page is not printed. From command line, lpq gives:

Local printer 'lp' on pentiumiii.miarete: no spooling, no printing

and lpr sometimes (not always) returns this info:

illegal ack code '': Pipe rotta

"Pipe rotta" = "broken pipe"

not very nice indeed....

I also tried:

cat moglie.txt | lpr -Pascii

and this gave as output:

cat moglie.txt | lpr -Pascii

Dec 3 12:10:00 pentiumiii lpr ascii: Readlockfile: cannot open/create lock file '/var/spool/lpd/ljet3-a4-ascii-mono-300/lock': Permesso negato

"Permesso negato" = permission denied

I was logged as root. The permissions of the lock file are:

-rw-r--r-- 1 root root 5 dic 3 11:42 /var/spool/lpd/ljet3-a4-ascii-mono-300/lock

Permissions of the other lock files: /var/spool/lpd/ljet3-a4-auto-mono-300/lock

-rwxrwxrwx 1 root root 5 nov 9 09:59 lock

which seems wrong to me: I changed to -rw-r--r-- 1 root root but nothing changed -- still the message Readlockfile: cannot open/create lock file '/var/spool/lpd/ljet3-a4-auto-mono-300/lock': Permesso negato

/var/spool/lpd/ljet3-a4-raw/lock -rw-r--r-- 1 root root 5 dic 3 11:42 lock

To be sure, I also installed through yast. The problem is not, I think, in the printcap configuration: did it also manually using SETUP, but no change happened. There must be something wrong in the lock files permissions ore something like that -- why this "no spooling" message?

I am rather confused, sorry to be such a nuisance to the list. But I promise that, if all of this ends well, I will post a detailed message with the whole story -- may be helpful to other people.

Best regards from Italy! g.

------------------------------------------- E-Mail: Guido Milanese Homepage: http://fly.to/arsantiqua 03-Dec-00 - XFMail on Linux + + + + + + NON NOBIS DOMINE + + + + + + -------------------------------------------

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-- ______ /---------------------------------------\ \ | Þór Sigurðsson | Tor Sigurdsson | t | | Netmaður | Network Specialist | o | |-----------------------------------------| s | | tosi@rhi.hi.is | i | \---------------------------------------/_____/

From: juergen.braukmann@ruhr-west.de Message-ID: <3A2E9B75.31B3AD71@ruhr-west.de> Date: Wed, 06 Dec 2000 21:03:01 +0100 Subject: Re: [SLE] Printing problem after upgrade to 7.0 Guido Milanese wrote:

On 03-Dec-00 Tor Sigurdsson wrote:

Hi Guido, I do not know wether I prior replyed to that thread, I have still a few hundred messages left to go through... I was seeing similar problems, and I was [censored] with SuSE support on that matter. After investigating a few days, it was a permission problem on /etc/rc.config (660 root.root). Apsfilter sources /etc/rc.config to find out wether a2ps is used or something else. That failed for the obvious reason of permissions, wereas I could happy print i.e. postscript files as normal user, everything but text. changing these permissions cured it. Juergen <p>> > do:

...

chown -R lp:lp /var/spool/lpd rclpd restart

The line printer daemon runs at the demoted level of lp, and as root owns all the control-files, lp can't change those files.

Thanks. After the changes you suggested were done, the printer printed the queued files. However, even now, if I try to print anything with lpr, I get the -- alas! -- usual message:

Dec 3 16:14:55 pentiumiii lpr lp: remote host pentiumiii.miarete: illegal ack code '$?@': Pipe rotta Your print job has been sent to printer 'lp', job 768, rank: 1st.

Pipe rotta = broken pipe.

This is the very same message I had at the beginning of this unpleasant story. The printer driver is the same I had been using for 2 years now, ljet3, so there is, I think, no driver problem. Broken pipe, in this case, means (SuSE Italy told me in their otherwise useless answer) that the printing process is ended before being completed. But why? and why the queued files were correctly printed?

thanks you all, g.

-- =========================================== __ _ Juergen Braukmann juergen.braukmann@gmx.de| -o)/ / (_)__ __ ____ __ Tel: 0201-743648 dk4jb@db0qs.#nrw.deu.eu | /\\ /__/ / _ \/ // /\ \/ / ===========================================_\_v __/_/_//_/\_,_/ /_/\_\

Message-Id: <5.0.0.25.1.20001201134217.026dcaf0@popmail.i-2000.com> Date: Fri, 01 Dec 2000 13:53:39 -0500 From: Doug McGarrett Subject: Re: [SLE] Printing problem after upgrade to 7.0 I too had printer problems "out of the box." As per someone on this list, I found the file that has the printer setup info (I forget its name now) and deleted the whole file. Then I went to YAST2 and set it up again, and for some reason it now works properly. (It not only printed the test message, but also an email. Before, it printed the test message, but anything else came out as many, many pages of garbage.) If my previous request for help is archived, the thread is "frustrated." That's where the answer was posted. It was near the end of the thread. (I also got sound to work with some kind reader's assistance. Thanx to all who have helped!) --doug English manuals do exist for SuSE, but I'm not sure how you would get them in Italy. They're pretty decent, also. Maybe they can be downloaded? At 12:32 PM 12/01/2000 +0100, you wrote:

Dear listmembers,

a couple of weeks ago I posted a request concerning my problems of printing after upgrading to SuSE 7.0 (I would NEVER do it again! how many troubles for nothing more!). I waited before writing again to you, because I sent again a help request to SuSE. Since I had no answer, I take again the liberty to ask you if you can help me -- a computer without a printer is almost useless!

As suggested by some kind listmembers, I installed again the printer using Yast2. The "Hello wourld" page comes out correctly. Then the pritner (a very common HPLj3) is apparently installed correctly. But after that, what I get after trying to print with

lpr -Pprinter1 moglie.txt

is no printout and this message:

lpr -Pprinter1 ~/moglie.txt Dec 1 12:19:15 pentiumiii lpr printer1: remote host pentiumiii.miarete: illegal ack code '$„@': Pipe rotta Your print job has been sent to printer 'printer1', job 2, rank: 2nd.

"Pipe rotta" is the Italian for "broken pipe".

A lpq command outputs :

Local printer 'printer1' on pentiumiii.miarete: Warning: queue is not active (no server present). Rank Owner Pr Job Host Files % Form Size Time 1st guido X 1 pentiumiii /home/guido/moglie... - 6.5K 12:09 2nd guido X 2 pentiumiii /home/guido/moglie... - 6.5K 12:19

what on earth is happening? This "printer1" is the default name given by Yast2. I did not change it because I have only one printer, can call it with any name. But why "no server present"? Should I delete all of the contents of the spool directory? Or should I install everything from scratch?

I am very upset with SuSE. I think I will back up my files, erase everything in the Linux partition and install Corel. I am also sorry because, since I teach in an educational department, I was thinking to start a big campaing for Open Source and so on in Italian schools -- but how can I do it, if paid support offered by the most popular Linux distribution in Italy is so weak? Besides that, I tried to persuade the SuSE support to print their manual in English if not in German -- their Italian is so horrible that I often must translate it back to German in order to understand it.

Best regards, and thanks anyway! g.

------------------------------------------- E-Mail: Guido Milanese Homepage: http://fly.to/arsantiqua 01-Dec-00 - XFMail on Linux + + + + + + NON NOBIS DOMINE + + + + + + -------------------------------------------

-- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq