[opensuse] gpu lock up while using libreoffice
This only seems to happen on my Dell XPS laptop (laptop #2 below) when running libreoffice writer. It has happened a few times, and this time I was finally able to get some information that may help troubleshoot it, but I really don't know where to begin. When I am in the middle of writing something in libreoffice writer, all of a sudden the screen and keyboard will freeze and everything will become completely unresponsive. If I sit there, and don't touch anything, it seems do just do the same. Usually after a couple of minutes I try to hit ctrl-alt-f1 to go to a terminal, but that doesn't do anything because the keyboard is unresponsive. I also hit alt-f2 to try and reset the plasma display, but that doesn't seem to do anything either. Then all of a sudden KDE resets on its own, and I go back to the sddm login screen. Here is my journalctl kernel set of messages for the moment of the fault at 08:45:13: ------------------ Jul 15 08:14:10 tribetrekDell.attlocal.net kernel: brcmfmac 0000:3a:00.0 wlan1: renamed from wlan0 Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] GPU HANG: ecode 9:0:0x86dffffd, in X [1175], reason: Hang on render ring, action: reset Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace. Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue. Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it. Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] GPU crash dump saved to /sys/class/drm/card0/error Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:21 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:21 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:21 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:29 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:29 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:29 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:37 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:37 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:37 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:50 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:50 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:50 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:53 tribetrekDell.attlocal.net kernel: brcmfmac: brcmf_cfg80211_reg_notifier: not a ISO3166 code (0x30 0x30) ------------------ So the question is, do I need to go and file a new bug report as they suggested, or is there anything that anyone here can see that would just indicate I can make some kind of change in settings? Here is the pastebin link to look at my crash dump: https://pastebin.com/FLEujhDX -- George Box: 42.2 | KDE Plasma 5.8 | AMD Phenom IIX4 | 64 | 32GB Laptop #1: 42.2 | KDE Plasma 5.8 | AMD FX 7TH GEN | 64 | 32GB Laptop #2: 42.2 | KDE Plasma 5.8 | Core i5 | 64 | 8GB -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 07/15/2017 09:14 AM, George from the tribe wrote:
This only seems to happen on my Dell XPS laptop (laptop #2 below) when running libreoffice writer. It has happened a few times, and this time I was finally able to get some information that may help troubleshoot it, but I really don't know where to begin.
When I am in the middle of writing something in libreoffice writer, all of a sudden the screen and keyboard will freeze and everything will become completely unresponsive. If I sit there, and don't touch anything, it seems do just do the same. Usually after a couple of minutes I try to hit ctrl-alt-f1 to go to a terminal, but that doesn't do anything because the keyboard is unresponsive.
I also hit alt-f2 to try and reset the plasma display, but that doesn't seem to do anything either.
Then all of a sudden KDE resets on its own, and I go back to the sddm login screen.
Here is my journalctl kernel set of messages for the moment of the fault at 08:45:13:
------------------ Jul 15 08:14:10 tribetrekDell.attlocal.net kernel: brcmfmac 0000:3a:00.0 wlan1: renamed from wlan0 Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] GPU HANG: ecode 9:0:0x86dffffd, in X [1175], reason: Hang on render ring, action: reset Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace. Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue. Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it. Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] GPU crash dump saved to /sys/class/drm/card0/error Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:13 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:21 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:21 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:21 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:29 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:29 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:29 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:37 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:37 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:37 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:50 tribetrekDell.attlocal.net kernel: drm/i915: Resetting chip after gpu hang Jul 15 08:45:50 tribetrekDell.attlocal.net kernel: [drm] RC6 on Jul 15 08:45:50 tribetrekDell.attlocal.net kernel: [drm] GuC firmware load skipped Jul 15 08:45:53 tribetrekDell.attlocal.net kernel: brcmfmac: brcmf_cfg80211_reg_notifier: not a ISO3166 code (0x30 0x30)
------------------
So the question is, do I need to go and file a new bug report as they suggested, or is there anything that anyone here can see that would just indicate I can make some kind of change in settings?
Here is the pastebin link to look at my crash dump: https://pastebin.com/FLEujhDX
Just to elaborate a little, I am pretty certain this is a problem with libreoffice writer, as the crash only seems to happen when I open up writer and begin using it. -- George Box: 42.2 | KDE Plasma 5.8 | AMD Phenom IIX4 | 64 | 32GB Laptop #1: 42.2 | KDE Plasma 5.8 | AMD FX 7TH GEN | 64 | 32GB Laptop #2: 42.2 | KDE Plasma 5.8 | Core i5 | 64 | 8GB -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 07/15/2017 03:32 AM, George from the tribe wrote:
Just to elaborate a little, I am pretty certain this is a problem with libreoffice writer, as the crash only seems to happen when I open up writer and begin using it.
Not necessarily in LO, LO could be invoking a call that is only see when using LO, but the problem may be in the intel module or kernel. I think you should do just exactly what the journalctl output says (and include that output in your bug report -- along with the crashdump file) -- David C. Rankin, J.D.,P.E. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 07/15/2017 12:45 PM, David C. Rankin wrote:
On 07/15/2017 03:32 AM, George from the tribe wrote:
Just to elaborate a little, I am pretty certain this is a problem with libreoffice writer, as the crash only seems to happen when I open up writer and begin using it.
Not necessarily in LO, LO could be invoking a call that is only see when using LO, but the problem may be in the intel module or kernel. I think you should do just exactly what the journalctl output says (and include that output in your bug report -- along with the crashdump file)
Just to clarify the error occur was first noticed here was first noticed by me in LO Calc, it affects all other LO docs new or old. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 07/15/2017 01:18 PM, michael norman wrote:
On 07/15/2017 12:45 PM, David C. Rankin wrote:
On 07/15/2017 03:32 AM, George from the tribe wrote:
Just to elaborate a little, I am pretty certain this is a problem with libreoffice writer, as the crash only seems to happen when I open up writer and begin using it.
Not necessarily in LO, LO could be invoking a call that is only see when using LO, but the problem may be in the intel module or kernel. I think you should do just exactly what the journalctl output says (and include that output in your bug report -- along with the crashdump file)
Just to clarify the error occur was first noticed here was first noticed by me in LO Calc, it affects all other LO docs new or old.
Well, I ran the upgrade that was in the standard repositories, and then I had to clear all my settings and start over with Plasma, as there were some other issues that came up. Since then, it seems to have cleared up the problem of LO causing my gpu to crash. I think it was basically what you all said, something in LO was invoking a call that caused the crash. I will file the bug report, maybe they will see something in a downstream kernel that needs to be fixed. -- George Box: 42.2 | KDE Plasma 5.8 | AMD Phenom IIX4 | 64 | 32GB Laptop #1: 42.2 | KDE Plasma 5.8 | AMD FX 7TH GEN | 64 | 32GB Laptop #2: 42.2 | KDE Plasma 5.8 | Core i5 | 64 | 8GB -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 07/16/2017 02:12 PM, George from the tribe wrote:
On 07/15/2017 01:18 PM, michael norman wrote:
On 07/15/2017 12:45 PM, David C. Rankin wrote:
On 07/15/2017 03:32 AM, George from the tribe wrote:
Just to elaborate a little, I am pretty certain this is a problem with libreoffice writer, as the crash only seems to happen when I open up writer and begin using it.
Not necessarily in LO, LO could be invoking a call that is only see when using LO, but the problem may be in the intel module or kernel. I think you should do just exactly what the journalctl output says (and include that output in your bug report -- along with the crashdump file)
Just to clarify the error occur was first noticed here was first noticed by me in LO Calc, it affects all other LO docs new or old.
Well, I ran the upgrade that was in the standard repositories, and then I had to clear all my settings and start over with Plasma, as there were some other issues that came up. Since then, it seems to have cleared up the problem of LO causing my gpu to crash. I think it was basically what you all said, something in LO was invoking a call that caused the crash. I will file the bug report, maybe they will see something in a downstream kernel that needs to be fixed.
or maybe it is called the upstream kernel? trying to get my terminology right - the kernel that is to come is what I mean -- George Box: 42.2 | KDE Plasma 5.8 | AMD Phenom IIX4 | 64 | 32GB Laptop #1: 42.2 | KDE Plasma 5.8 | AMD FX 7TH GEN | 64 | 32GB Laptop #2: 42.2 | KDE Plasma 5.8 | Core i5 | 64 | 8GB -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
participants (3)
-
David C. Rankin -
George from the tribe -
michael norman