OT - Need to find a repair shop
My dog flipped my HP zd7000 off my desk and wrecked the LCD screen. Has anyone on this list had experience with anyone they can recommend for repairs? Cost is important too. Thanks, Jim
My dog flipped my HP zd7000 off my desk and wrecked the LCD screen. Has anyone on this list had experience with anyone they can recommend for repairs? Cost is important too.
Wrecked, as in the physical flat part of the screen is broken, or is it hinges/wiring that's damaged? If it's hinges, etc., you might try ebay for a "dead" version of your laptop and tear the old guts out of it & put your working motherboard & parts back in. If it's the display itself, that'll be fairly pricy. The display's usually one of, if not the most expensive part. You can also call HP's tech number, and they can generally give you authorized repair centers that could give detailed pricing.
Jim, If you're in the states, you might get a quote from CompUSA's service department. I haven't tried Staples, but they also work on ailing machines. The LCD screen on a laptop is the most expensive component to repair or replace, I'm told. An extended warranty on laptop screens has saved my financial bacon twice. So be sure to check your warranty... Best, Pete -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Peter N. Spotts | Science Correspondent The Christian Science Monitor One Norway Street, Boston MA 02115 Office: 617-450-2449 | Office in home: 508-520-3139 Email: pspotts@alum.mit.edu | www.csmonitor.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Peter N. Spotts wrote:
Jim,
If you're in the states, you might get a quote from CompUSA's service department. I haven't tried Staples, but they also work on ailing machines. The LCD screen on a laptop is the most expensive component to repair or replace, I'm told. An extended warranty on laptop screens has saved my financial bacon twice. So be sure to check your warranty...
Do those extended warranties cover this sort of thing? Or just failures? When you buy a car, the warranty covers items that fail prematurely. It does not cover collision damage.
On Monday, November 15, 2004 12:49 pm, James Knott wrote:
Do those extended warranties cover this sort of thing?
IBM's do. We pleasantly surprised one client when we showed them that their dropped laptops with broken cases and screens, still under warranty, could be repaired for under $400 each. -- _______________________________________________________ A Message From... L. Mark Stone Reliable Networks of Maine, LLC 477 Congress Street Portland, ME 04101 Tel: (207) 772-5678
L. Mark Stone wrote:
On Monday, November 15, 2004 12:49 pm, James Knott wrote:
Do those extended warranties cover this sort of thing?
IBM's do. We pleasantly surprised one client when we showed them that their dropped laptops with broken cases and screens, still under warranty, could be repaired for under $400 each.
$400 each? What would it have cost if there were no extended warranty? That's like GM saying "Crunched bumper? We can fix it for $400, since you have an extended warrany, Otherwise it's $400." ;-)
James Knott wrote:
Do those extended warranties cover this sort of thing? Or just failures? When you buy a car, the warranty covers items that fail prematurely. It does not cover collision damage.
I didn't buy the extended warranty, but I'm sure it wouldn't cover a dog knocking it off a table and bouncing it off a chair. I would imagine that is some sort of abuse, even if not intended. Jim
On Mon, 2004-11-15 at 11:49, James Knott wrote:
Peter N. Spotts wrote:
Jim,
If you're in the states, you might get a quote from CompUSA's service department. I haven't tried Staples, but they also work on ailing machines. The LCD screen on a laptop is the most expensive component to repair or replace, I'm told. An extended warranty on laptop screens has saved my financial bacon twice. So be sure to check your warranty...
Do those extended warranties cover this sort of thing? Or just failures? When you buy a car, the warranty covers items that fail prematurely. It does not cover collision damage.
I can't comment on HP/Compaq but Dell sells what they refer to as Complete Care which covers everything including accidental damage. Every laptop I purchase for our company has it. Just last week one of my engineers was out in the field entering data into a Spreadsheet when a high pressure water line connected to a pump that was being tested broke. It sprayed water all over him and his laptop. Needless to say the laptop smoked. I called Dell and they sent someone out to pick it up that afternoon. We got it back two days later all repaired and ready to go. Another time one my users dropped his, and watched helplessly as it bounced down some 40 or so steps of an escalator he was on. Needless to say there wasn't much left by the time it hit bottom. Dell replaced the laptop no questions asked. I am a firm believer in spending the extra $130 bucks for Complete Care. It is worth it.
On Mon, 15 Nov 2004 11:59:01 -0500, you wrote:
Jim,
If you're in the states, you might get a quote from CompUSA's service department. I haven't tried Staples, but they also work on ailing machines. The LCD screen on a laptop is the most expensive component to repair or replace, I'm told. An extended warranty on laptop screens has saved my financial bacon twice. So be sure to check your warranty...
As the ex-service manager of my local CompUSA, don't waste your money. They'll ship it back to HP for you and tack $75.00 onto the cost of same. You can ship it to HP yourself and save the 75.00 CompUSA (and pretty much all other major "computer" stores) stopped hiring people that know anything a LONG time ago. $8.00-10.00 per hour gets you a high school kid that can plug in a video card. $50.00 and up an hour gets you someone who can repair one. What do you think they spend? Mike- -- If you can keep your head while those around you are losing theirs... You may have a great career as a network administrator ahead! -- Please note - Due to the intense volume of spam, we have installed site-wide spam filters at catherders.com. If email from you bounces, try non-HTML, non-encoded, non-attachments,
participants (7)
-
Chuck Stuettgen -
James Knott -
Jim Sabatke -
L. Mark Stone -
Michael W Cocke -
Peter N. Spotts -
Steve Kratz