I guess I'm kind of new here, but this thread is really starting to annoy me. Users are what users are. If they were highly knowlegable, most of us would be out of work. They don't WANT to know the geeky stuff. So what? I don't WANT to know how to rebuild my transmission. I feel very lucky to have a few people I can help, because frankly, computers are all I know. I don't know how to plumb, or connect the power to the water heater. I'm just a computer guy. No smarter or dumber than the guy who installs my water heater, or keeps my car running. So what's the big deal? Be HAPPY you get to deal with "dumb" users. Without them, you may be living in a shelter. -----Original Message-----

From: "Rajko M." Sent: Dec 24, 2007 11:32 AM To: opensuse@opensuse.org Subject: Re: [opensuse] Why beagle?

On Monday 24 December 2007 08:08:21 am James Knott wrote:

...

Imagine going to your doctor and saying "I'm not feeling well, fix the problem" and not providing any further info.

Great number of conversations with doctors, or any other professional, or tradesman, start with similar type of sentence. I was serving customers for a quite large part of my working life, and I know that.

It is doctor's task to take over from vague introduction that there is some problem and find out what is wrong. If patient would be able to do selfdiagnosis that there will be not doctors.

How they do that? They never start to bomb patient with Latin names of problems. They don't start with assumption that patients know how to use even common language terms in proper medical way. They assume that patient comprehension level is what they can see from appearance, but if that doesn't work as expected they correct their language, ask additional questions, give more explanation.

There is much more than this, but I'm not a doctor, so my examples how they explore problems are from a patient point of view.

BTW, I'm missing a way to move this discussion from this list to offtopic. How to do that?

-- Regards, Rajko -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

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