Hi all, I went to SuSE's support page and followed all the instructions for installing my Alcatel Speedtouch USB modem. However, after completing the install, it still doesn't work. I am a total newbie to linux yet i connect to the internet via my modem as i have ADSL. Please can anyone help me install this with a step by step guide that a newbie can understand? SuSE have refused to offer me any tech support on this despite being told on the phone that i could get tech support on this issue before i bought it. :( Many thanks Darren
You may find what you want here : http://linux-usb.sourceforge.net/SpeedTouch/ On Saturday 15 June 2002 19:26, Darren Anderson wrote:
Hi all,
I went to SuSE's support page and followed all the instructions for installing my Alcatel Speedtouch USB modem. However, after completing the install, it still doesn't work. I am a total newbie to linux yet i connect to the internet via my modem as i have ADSL.
Please can anyone help me install this with a step by step guide that a newbie can understand?
Hi, Many thanks for that. Thats another one i tried unsuccessfully to get working. I'm hoping i do find a way to get this working otherwise i'll have to take linux of my system and give it up as a bad idea. I could kill SuSE for basically lying to me just to get me to buy their software. Thanks once again. Darren
Do you get an error message when you try to connect? Do the lights flash on the front of the modem? Ewan On Sat, 2002-06-15 at 19:17, Darren Anderson wrote:
Hi,
Many thanks for that. Thats another one i tried unsuccessfully to get working. I'm hoping i do find a way to get this working otherwise i'll have to take linux of my system and give it up as a bad idea.
I could kill SuSE for basically lying to me just to get me to buy their software.
Thanks once again.
Darren
-- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the archives at http://lists.suse.com
On Sat, 2002-06-15 at 14:17, Darren Anderson wrote:
I'm hoping i do find a way to get this working otherwise i'll have to take linux of my system and give it up as a bad idea.
Try connecting again and send us the last few lines of your /var/log/messages. Also, please include the output of lsmod. Charles -- "Oh, I've seen copies [of Linux Journal] around the terminal room at The Labs." (By Dennis Ritchie)
Darren, I'd try setting up the firewall through yast2. This may sound like lousy advice, and it may be, but I've found in the past that some of my connection problems magically fix themselves when I let SuSE handle it through yast2, particularly the firewall setup helped me out once. Probably a long shot... Darren Anderson wrote:
Hi,
Many thanks for that. Thats another one i tried unsuccessfully to get working. I'm hoping i do find a way to get this working otherwise i'll have to take linux of my system and give it up as a bad idea.
I could kill SuSE for basically lying to me just to get me to buy their software.
Thanks once again.
Darren
-- Brian Support EFF! http://www.eff.org/ They're defending YOUR rights online.
Let's see .... Have you looked at http://www.google.com/linux?hl=en&lr=&q=Alcatel+Speedtouch+USB+Modem ? "Darren Anderson" <anwar@nildram.co.uk> wrote:
tatus: RO
Hi all,
I went to SuSE's support page and followed all the instructions for installing my Alcatel Speedtouch USB modem. However, after completing the install, it still doesn't work. I am a total newbie to linux yet i connect to the internet via my modem as i have ADSL.
Please can anyone help me install this with a step by step guide that a newbie can understand?
SuSE have refused to offer me any tech support on this despite being told on the phone that i could get tech support on this issue before i bought it. :(
Many thanks
Darren
-- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the archives at http://lists.sus
Darren - Don't give up on Linux. I've just installed ADSL for myself and I had a few problems and I'm not even a newbie. But I did manage to get it going in the end. You just have to persevere. One problem I found with the SuSE support page instructions is that they don't tell you what you have to do after you've set everything up - that is, how to actually dial in and make the broadband connection. Use kinternet on the KDE desktop - it's that "plug" icon in the system tray. Right click on it and you'll get a pop-up menu. Select "interface" from the menu. Make sure the ticked interface is dsl0. Now click "dial-in" on the menu. This first connection can take a little time, so make sure you give it a minute or two to connect. The "plug" icon should animate itself so that you can see when the connection is made. Then you can go freely about the internet. If kinternet jsut stubbornly fails to connect, then right click on the icon again. Choose "view log". A window will come up that will give you the lowdown on what's happening. If you find something like this : Selection of new interface/provider "dsl0"/"DSL provider" succeeded. Starting connection. (2002-06-14 21:24:09 BST) pppd: Plugin pppoatm.so loaded. pppd: PPPoATM plugin_init pppd: Plugin passwordfd.so loaded. pppd: PPPoATM setdevname - remove unwanted options pppd: PPPoATM setdevname_pppoatm - SUCCESS:0.38 pppd: connect(0.38): No such device pppd died: Fatal pppd error (exit code 1) then you're having the same problem that I had. But I know how to fix it now. The problem is that the speedtouch software has not been loaded. This should happen automatically when you plug in the usb modem. Why is doesn't on my machine (and perhaps yours) is a mystery and I'm going to post to the experts here to see if they know why. Anyway, that's what's happening. You can verify that this is happening by opening a terminal as root and typing: tail -f /var/log/messages if you get messages like this when you plug in the modem - Jun 14 21:48:20 ravenclaw kernel: hub.c: USB new device connect on bus1/1, assigned device number 3 Jun 14 21:48:20 ravenclaw kernel: usb.c: USB device 3 (vend/prod 0x6b9/0x4061) is not claimed by any active driver. Jun 14 21:48:20 ravenclaw kernel: VFS: Disk change detected on device sr(11,0) Jun 14 21:48:20 ravenclaw kernel: VFS: Disk change detected on device sr(11,0) Jun 14 21:48:20 ravenclaw /etc/hotplug/usb.agent[2070]: ... no modules for USB product 6b9/4061/0 That message "no modules for USB product 6b9/4061/0" is the problem. My solution was to load the software manually. I plugged in the modem, opened a terminal as root, and typed the following commands: modprobe -k speedtouch /usr/sbin/speedmgmt & then I clicked on the kinternet icon and dialled in. A little wait and then - voila - broadband. I hope this helps. Of course, your problems might be completely different to mine. But you have to expect some extra fiddling with Linux. When I got my Freeserve broadband pack with the modem, there's a lovely little booklet explaining exactly how to set it all up - if you're a Mac or Windows user. If you're a Linux user you just have to work it out for yourself with perhaps some help from your friends on lists like this. One other piece of advice - BEWARE THE LINUX HOW-TO. In my experience most how-to guides are misleading for the newbie because they take no account of modern distributions. They are not guides for beginners but rather guides for Linux experts who just need to set up a feature they haven't come across before. They are far too complicated to be of any use to anyone other than someone building their own distribution. They nearly always begin with what you have to compile into your kernel. This is all well and good but few people start at this point. SuSE will already have set up 99% of everything correctly - sound, video, disks, usb. Let SUSE read the how-tos. You don't have to and if you do you'll be worse off. When my Alcatel wouldn't work, I spent hours with the Alcatel HOW-TO. On its advice, I found myself writing pppd option files and altering pap-secrets and chap-secrets. None of this had anything to do with the problem and I had to go back and undo everything I'd hacked. Best wishes - Ken On Saturday 15 June 2002 6:26 pm, Darren Anderson wrote:
Hi all,
I went to SuSE's support page and followed all the instructions for installing my Alcatel Speedtouch USB modem. However, after completing the install, it still doesn't work. I am a total newbie to linux yet i connect to the internet via my modem as i have ADSL.
Please can anyone help me install this with a step by step guide that a newbie can understand?
SuSE have refused to offer me any tech support on this despite being told on the phone that i could get tech support on this issue before i bought it. :(
Many thanks
Darren
That's the same result I get, I think it's because im using an older version of the speedtouch usb (over 1 yr old) which identifies itself differently from newer speedtouches. Someday i might get round to confirming that. Ewan
The problem is that the speedtouch software has not been loaded. This should happen automatically when you plug in the usb modem. Why is doesn't on my machine (and perhaps yours) is a mystery and I'm going to post to the experts here to see if they know why. Anyway, that's what's happening.
participants (7)
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Brian W. Carver
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Charles Philip Chan
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Darren Anderson
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Ewan Leith
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Kenneth Payne
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Timothy Mason
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W.D. McKinney