I opened a case with IBM over a missing driver for the wireless device in a new Thinkpad. The answer was "IBM downed support Linux, and we have no driver." - as it happens I found a driver myself, but has IBM really pulled all support for Linux - at least on laptops?? /Per Jessen, Zürich
On Fri, 2006-05-05 at 08:56 +0200, Per Jessen wrote:
I opened a case with IBM over a missing driver for the wireless device in a new Thinkpad. The answer was "IBM downed support Linux, and we have no driver." - as it happens I found a driver myself, but has IBM really pulled all support for Linux - at least on laptops??
/Per Jessen, Zürich
I started with IBM Australia, from: http://www.ibm.com/products/finder/au/finders?pg=ddfinder ThinkPad notebooks, ThinkCentre desktops and other PC products are now products of Lenovo. The links in this section will take you to Lenovo's site. http://www.ibm.com/ibm/au/en/pcannouncement/ Which would probably eventually lead you, being in Zürich, to: http://www.lenovo.com/de/de/
Andy Goss wrote:
On Fri, 2006-05-05 at 08:56 +0200, Per Jessen wrote:
I opened a case with IBM over a missing driver for the wireless device in a new Thinkpad. The answer was "IBM downed support Linux, and we have no driver." - as it happens I found a driver myself, but has IBM really pulled all support for Linux - at least on laptops??
/Per Jessen, Zürich
I started with IBM Australia, from: http://www.ibm.com/products/finder/au/finders?pg=ddfinder
ThinkPad notebooks, ThinkCentre desktops and other PC products are now products of Lenovo. The links in this section will take you to Lenovo's site. http://www.ibm.com/ibm/au/en/pcannouncement/
Which would probably eventually lead you, being in Zürich, to: http://www.lenovo.com/de/de/
Yeah, I did mean to say I'd gone to Lenovo (even if the Thinkpad still says IBM on it) - however Lenovo support questions are routed back to IBM. /Per Jessen, Zürich
Per Jessen wrote:
Yeah, I did mean to say I'd gone to Lenovo (even if the Thinkpad still says IBM on it) - however Lenovo support questions are routed back to IBM.
Go to www.lenovo.com, click "Support&Downloads", and you're taken straight to IBM. /Per Jessen, Zürich
Per Jessen wrote:
I opened a case with IBM over a missing driver for the wireless device in a new Thinkpad. The answer was "IBM downed support Linux, and we have no driver." - as it happens I found a driver myself, but has IBM really pulled all support for Linux - at least on laptops??
You'd be suprised at what some on the help desks may tell you. This is the first I've heard of the above. However, IBM did get out of the ThinkPad business a year ago, so perhaps you were talking to the wrong company. I've noticed that a lot of the IBM ThinkPad & PC links now go to Lenovo. As for "IBM downed support Linux", that directly contradicts what I saw at a Linux conference last week. IBM had several presentations about their moving to Linux in many areas.
James Knott wrote:
You'd be suprised at what some on the help desks may tell you. This is the first I've heard of the above.
Same here.
However, IBM did get out of the ThinkPad business a year ago, so perhaps you were talking to the wrong company. I've noticed that a lot of the IBM ThinkPad & PC links now go to Lenovo.
There seems to be a period of handing-over right now - when you ask for support, the request is handed straight back to IBM.
As for "IBM downed support Linux", that directly contradicts what I saw at a Linux conference last week. IBM had several presentations about their moving to Linux in many areas.
That's what I thought too - which is why I found that helpdesk answer so odd. /Per Jessen, Zürich
On Fri, 05 May 2006 12:07:14 +0200, you wrote:
James Knott wrote:
You'd be suprised at what some on the help desks may tell you. This is the first I've heard of the above.
Same here.
However, IBM did get out of the ThinkPad business a year ago, so perhaps you were talking to the wrong company. I've noticed that a lot of the IBM ThinkPad & PC links now go to Lenovo.
There seems to be a period of handing-over right now - when you ask for support, the request is handed straight back to IBM.
As for "IBM downed support Linux", that directly contradicts what I saw at a Linux conference last week. IBM had several presentations about their moving to Linux in many areas.
That's what I thought too - which is why I found that helpdesk answer so odd.
/Per Jessen, Zürich
I've been dealing with IBM for many years, since I used to be a corporate OS/2 account. One part of IBM rarely knows what another part is doing, and finding the correct part - even when you're trying to get them to take your money - can take weeks. Never assume any answer that you get from any IBM employee is accurate - just call a different department or facility, you'll eventually be routed to a completely different person with a completely different answer. I guarantee it. Mike- -- If you're not confused, you're not trying hard enough. -- Please note - Due to the intense volume of spam, we have installed site-wide spam filters at catherders.com. If email from you bounces, try non-HTML, non-encoded, non-attachments,
On Friday 05 May 2006 05:07, Per Jessen wrote:
As for "IBM downed support Linux", that directly contradicts what I saw at a Linux conference last week. IBM had several presentations about their moving to Linux in many areas.
That's what I thought too - which is why I found that helpdesk answer so odd.
When I recently bought a new T43, I asked about Linux even though I knew how great ThinkPads are in that respect, this being my fourth one over the years ;) Anyway, the Lenovo guy sent me this URL: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-48NT8D which, although it's out of date, is at least something. So I guess it depends on which support person you talk to. -- Glenn Holmer (Linux registered user #16682) "I love virtuosity. I love danger." -Pierre Boulez, 2005
Glenn Holmer wrote:
When I recently bought a new T43, I asked about Linux even though I knew how great ThinkPads are in that respect, this being my fourth one over the years ;) Anyway, the Lenovo guy sent me this URL:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-48NT8D
which, although it's out of date, is at least something. So I guess it depends on which support person you talk to.
Thanks Glenn - I've just now sent that one straight back to IBM. As it happens I got the wireless to work with drivers from madwifi.org, but it was a little off-putting to be told "IBM downed support for Linux" ... /Per Jessen, Zürich
participants (5)
-
Andy Goss -
Glenn Holmer -
James Knott -
Michael W Cocke -
Per Jessen