Hi, I agree with you, and would add that I think many users feel the need of troubleshooting assistance when something goes wrong, e.g. with Yast2. This mailing list is an example for helping out, as is http://susefaq.sourceforge.net/, http://sdb.suse.de/en/sdb/html/, http://www.netsys.com/suse-linux-e/, http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&group=alt.os.linux.suse . The SuSE 8.0 manuals have now also included some troubleshooting. Many users want shortcut solutions when something does not work, but don't know where to find it, and gets confused when the documentation is not covering their problem. I think if the Unofficial SuSE Faq(http://susefaq.sourceforge.net/ , https://sourceforge.net/projects/susefaq/ ) gets real backup from this mailing lists' members, it would be a great resource for all SuSE users. Regards, Jostein

===== Original Message From "Berge, Harry ten" <berge@hitt.nl> ===== This thread is going on and on. SuSE delivers a *GREAT* product. But, as many others, I have some problems with YaST2. But I think the solution to this (and particulary for SuSE) is very simple. Make YaST1 available to the community. All those people complaining can then be productive and create a YaST1 that is compatible with the 'sysconfig' structure which is one of the major changes between 7.3 and 8.0.

SuSE happy (because they don't have to change yast2), and everybody else happy 'cause they can hack away and create a YaST1 XP++++ that will become the best configuration utility ever!!!

...

-----Original Message----- From: Fergus Wilde [SMTP:fwilde@chethams.org.uk] Sent: Wednesday, July 31, 2002 12:27 PM To: suse-linux-e@suse.com Subject: Re: [SLE] Ridiculous anti-YaST2 arguments, RE:Yast 2 SUCKS

Hi Derek and all,

...

People pay a lot of money for SuSE Linux. It's not a shoestring product as someone else said. In the UK SuSE-8.0 Pro is 60 quid. For anyone on an average income, that's a figure which requires some thought before spending.

The upgrade cost me more like 40 including p&p. My income's well below average, as I'm stupid enough to work in the public sector, but this is still less money than a windows upgrade (about a third if you want to upgrade to

xp), and it comes with 95% of all known linux programs. How much do you think they should charge?

...

I'm not saying SuSE is bad value - quite the contrary - but given a significant financial outlay one feels entitled to complain about the poor aspects of any product, software or otherwise. And yes, going to another distro is an option, as long as SuSE give a full refund when someone says the quality of the SuSE product is not good enough.

Oh come on. Does IBM do that when people complain? A total-satisfaction-with-every-slight-aspect-of-the-product-or-your-money-b ack guarantee? On gigabytes of stuff? They'd be bust in months. Like I said, I'd rather it was free, too, but I'm always surprised at how cheaply they manage this.

...

Also, don't you think that SuSE actually appreciate the feedback such whining produces? They can't fail to have noticed that YaST2 is not popular. They'll do something about it.

"Product x SUCKS!!!" isn't feedback. It's worthless bleating. No-one minds a constructive comment.

...

...which has a seriously crap user interface. YaST1 was a snip to navigate around. YaST2 in text mode is a bewilderment.

I haven't got used to it either. But surely you appreciate their points about development costs?

Best Fergus

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