Message-ID: <3A3B90CD.FF0A2CDF@linuxguys.net> Date: Sat, 16 Dec 2000 09:57:01 -0600 From: "Matthew E. Porter" Subject: Handspring/USB & 90-day Installation Support Everyone, I am having difficult in two (maybe three) areas of SuSE 7.0. The first deals with my new Handspring Visor and the USB synchronization port. I have already configured the /etc/rc.config.d/usb.rc.config to load the usb-serial module. Upon booting, SuSE detects the Handspring Visor and prints a configuration message for the serial modules; howeverm when attempting to open any of the /dev/ttyUSB* devices, I receive a "open: No such device error". Here is some output in ASCII format. Also, has anyone every been able to get support from SuSE's 90-day installation support guarantee? I e-mailed them on Sunday (Dec. 10, 2000) but have yet to hear back from them. I attempted to call their installation support number but after being on hold for more than 45 minutes, I gave up. The most disappointing part is that I like SuSE's distro, I always have. I am the chairperson of the local LUG and usually recommend Mandrake or SuSE. Given that most newbies have ALOT of installation questions, if this is the common response to the 90-day installation support incidents, I would no longer feel comfortable recommending SuSE. Please note, this is not meant to sound like a threat, I have never used Mandrake's installation support, and although USB may not be considered installation support, (I believe) SuSE lead the backporting of 2.4's USB to the 2.2 kernel, therefore one would expect them to have knowledge of it. Sincerely, Matthew Porter matthew@linuxguys.net <p>/var/log/boot.msg --------------------- Inspecting /boot/System.map-2.2.16 Loaded 9060 symbols from /boot/System.map-2.2.16. Symbols match kernel version 2.2.16. Loaded 137 symbols from 4 modules. klogd 1.3-3, log source = ksyslog started. <4>Linux version 2.2.16 (root@Pentium.suse.de) (gcc version 2.95.2 19991024 (release)) #1 Wed Aug 2 20:22:26 GMT 2000 <4>Detected 398277 kHz processor. <4>Console: colour VGA+ 80x25 <4>Calibrating delay loop... 794.62 BogoMIPS <4>Memory: 386692k/393152k available (1448k kernel code, 412k reserved, 4208k data, 68k init, 0k bigmem) <4>Dentry hash table entries: 65536 (order 7, 512k) <4>Buffer cache hash table entries: 524288 (order 9, 2048k) <4>Page cache hash table entries: 131072 (order 7, 512k) <5>VFS: Diskquotas version dquot_6.4.0 initialized <4>CPU: Intel Pentium II (Deschutes) stepping 01 <6>Checking 386/387 coupling... OK, FPU using exception 16 error reporting. <6>Checking 'hlt' instruction... OK. <4>POSIX conformance testing by UNIFIX <4>mtrr: v1.35a (19990819) Richard Gooch (rgooch@atnf.csiro.au) <4>PCI: PCI BIOS revision 2.10 entry at 0xfd9a3, last bus=1 <4>PCI: Using configuration type 1 <4>PCI: Probing PCI hardware <4>PCI: Enabling I/O for device 00:68 <4>PCI: Enabling memory for device 00:70 <4>PCI: Enabling I/O for device 00:78 <4>PCI: Enabling memory for device 00:78 <4>PCI: Enabling I/O for device 00:80 <6>Linux NET4.0 for Linux 2.2 <6>Based upon Swansea University Computer Society NET3.039 <6>NET4: Unix domain sockets 1.0 for Linux NET4.0. <6>NET4: Linux TCP/IP 1.0 for NET4.0 <6>IP Protocols: ICMP, UDP, TCP, IGMP <4>TCP: Hash tables configured (ehash 524288 bhash 65536) <4>Initializing RT netlink socket <4>Starting kswapd v 1.5 <6>Detected PS/2 Mouse Port. <4>pty: 256 Unix98 ptys configured <6>Real Time Clock Driver v1.09 <4>RAM disk driver initialized: 16 RAM disks of 64000K size <6>loop: registered device at major 7 <6>Uniform Multi-Platform E-IDE driver Revision: 6.30 <4>ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx <4>PIIX4: IDE controller on PCI bus 00 dev 39 <4>PIIX4: chipset revision 1 <4>PIIX4: not 100%% native mode: will probe irqs later <4> ide0: BM-DMA at 0x1000-0x1007, BIOS settings: hda:DMA, hdb:pio <4> ide1: BM-DMA at 0x1008-0x100f, BIOS settings: hdc:DMA, hdd:pio <4>hda: Maxtor 91303D6, ATA DISK drive <4>hdb: HITACHI GD-2000, ATAPI CDROM drive <4>hdc: IBM-DTTA-371440, ATA DISK drive <4>ide0 at 0x1f0-0x1f7,0x3f6 on irq 14 <4>ide1 at 0x170-0x177,0x376 on irq 15 <6>hda: Maxtor 91303D6, 12427MB w/512kB Cache, CHS=1584/255/63 <6>hdc: IBM-DTTA-371440, 13783MB w/462kB Cache, CHS=28005/16/63 <4>hdb: ATAPI 20X DVD-ROM drive, 512kB Cache <6>Uniform CD-ROM driver Revision: 3.11 <6>Floppy drive(s): fd0 is 1.44M <6>FDC 0 is a post-1991 82077 <6>LVM version 0.8e by Heinz Mauelshagen (4/1/2000) <4>lvm -- Driver successfully initialized <4>md driver 0.36.6 MAX_MD_DEV=4, MAX_REAL=8 <4>linear personality registered <4>raid0 personality registered <4>raid1 personality registered <4>raid5 personality registered <4>scsi : 0 hosts. <4>scsi : detected total. <4>Partition check: <4> hda: hda1 hda2 < hda5 hda6 > <4> hdc: hdc1 hdc2 < hdc5 hdc6 > <5>RAMDISK: Compressed image found at block 0 <4>Uncompressing................................done. <4>VFS: Mounted root (ext2 filesystem). <6>usb.c: registered new driver usbdevfs <6>usb.c: registered new driver hub <4>Checking ReiserFS transaction log (device 03:06) ... <4>Using tea hash to sort names <4>ReiserFS core development sponsored by SuSE Labs (suse.com) <4>Journaling sponsored by MP3.com <4>ReiserFS version 3.5.23 <4>VFS: Mounted root (reiserfs filesystem) readonly. <4>change_root: old root has d_count=1 <5>Trying to unmount old root ... okay <4>Freeing unused kernel memory: 68k freed <6>Adding Swap: 393552k swap-space (priority -1) <6>Adding Swap: 393584k swap-space (priority -2) <4>Checking ReiserFS transaction log (device 16:05) ... <4>Using tea hash to sort names <4>ReiserFS version 3.5.23 <4>Checking ReiserFS transaction log (device 16:06) ... <4>Using tea hash to sort names <4>ReiserFS version 3.5.23 <6>Serial driver version 4.27 with HUB-6 MANY_PORTS MULTIPORT SHARE_IRQ enabled <6>usb-uhci.c: $Revision: 1.232 $ time 20:30:31 Aug 2 2000 <6>usb-uhci.c: High bandwidth mode enabled <6>usb-uhci.c: Intel USB controller: setting latency timer to 0 <6>usb-uhci.c: USB UHCI at I/O 0x1020, IRQ 9 <4>usb-uhci.c: Detected 2 ports <6>usb.c: new USB bus registered, assigned bus number 1 <6>usb.c: USB new device connect, assigned device number 1 <6>hub.c: USB hub found <6>hub.c: 2 ports detected <6>usbserial.c: USB Serial support registered for Generic <6>usbserial.c: USB Serial support registered for Handspring Visor <6>usb.c: registered new driver serial Kernel logging (ksyslog) stopped. Kernel log daemon terminating. <p>lsmod --------------------- Module Size Used by snd-card-ens1370 1984 0 snd-ens1370 7420 0 [snd-card-ens1370] snd-pcm 28824 0 [snd-ens1370] snd-timer 8064 0 [snd-pcm] snd-rawmidi 9112 0 [snd-ens1370] snd-seq-device 3392 0 [snd-rawmidi] snd-ak4531-codec 15180 0 [snd-ens1370] snd-mixer 22704 0 [snd-ens1370 snd-ak4531-codec] snd 34924 1 [snd-card-ens1370 snd-ens1370 snd-pcm snd-timer snd-rawmidi snd-seq-device snd-ak4531-codec snd-mixer] soundcore 2564 2 [snd] tulip 30744 1 (autoclean) memstat 1476 0 (unused) usb-serial 12424 0 (unused) usb-uhci 21248 0 (unused) serial 42484 0 (autoclean) usbcore 42760 0 [usb-serial usb-uhci] <p>lspci -vv --------------------- 00:00.0 Host bridge: Intel Corporation 440BX/ZX - 82443BX/ZX Host bridge (rev 02) Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- Status: Cap+ 66Mhz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort- SERR- TAbort- Reset- FastB2B+ 00:07.0 ISA bridge: Intel Corporation 82371AB PIIX4 ISA (rev 02) Control: I/O+ Mem+ BusMaster+ SpecCycle+ MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- Status: Cap- 66Mhz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- TAbort- TAbort- TAbort- TAbort- TAbort- TAbort- TAbort- TAbort-