On Monday 2007-10-22 23:54, Kevin Dupuy wrote:

On Mon, 2007-10-22 at 16:11 -0700, russbucket wrote:

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On Monday October 22 2007 16:09, Jorge Fábregas wrote:

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Hello gys,

Does anyone knows if the 10.3 boxes are already shipping? I ordered mine last Monday and I haven't received any shipping notification. It still says "Pre-Order today" on shop.novell.com though...

I contacted CS but so far no answer :(

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Ordered mine 10-2-2007 still says in process. Sent email to sales, no response yet!

Mine as well. I ordered it on 10/1. I'm going to call Novell tommorow. I seem to remember it took a while for 10.2 last year, but not 22 days! Not to mention they said it was shipping on 10/11 in my email.

By the way, what country are you two in? I'm in the US...

I ordered mine on 9/22. Still haven't seen it. In spite of the promise of free shipping for pre-ordering the invoice lists a shipping charge. I'm in the US. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Tue, 2007-10-23 at 07:33 -0400, Jorge Fábregas wrote:

On Monday 22 October 2007 11:54 pm, Kevin Dupuy wrote:

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Mine as well. I ordered it on 10/1. I'm going to call Novell tommorow. I seem to remember it took a while for 10.2 last year, but not 22 days! Not to mention they said it was shipping on 10/11 in my email.

What bothers me is their lack of response. I went to:

http://shop.novell.com/question

and provided all my order details and never received any answer. I know they're using "Digital River" as their e-commerce outsource provider but from a customer's perspective they are still Novell for me.

I really don't care if I need to wait a couple of more weeks. I just would like to have an idea WHEN will they start shipping. Any update on this Andreas Jaeger? :)

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By the way, what country are you two in? I'm in the US...

I'm in Puerto Rico (part of the US).

Regards, Jorge

I agree. Most companies like to make their paying customers happy. I hope Novell is one of them... -- Kevin Dupuy Yo.media -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Bryen wrote:

On Tue, 2007-10-23 at 07:33 -0400, Jorge Fábregas wrote:

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On Monday 22 October 2007 11:54 pm, Kevin Dupuy wrote:

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Mine as well. I ordered it on 10/1. I'm going to call Novell tommorow. I seem to remember it took a while for 10.2 last year, but not 22 days! Not to mention they said it was shipping on 10/11 in my email. What bothers me is their lack of response. I went to:

http://shop.novell.com/question

and provided all my order details and never received any answer. I know they're using "Digital River" as their e-commerce outsource provider but from a customer's perspective they are still Novell for me.

I really don't care if I need to wait a couple of more weeks. I just would like to have an idea WHEN will they start shipping. Any update on this Andreas Jaeger? :)

...

By the way, what country are you two in? I'm in the US... I'm in Puerto Rico (part of the US).

Regards, Jorge

Aside from 30 day installation support, what do we get from a purchased DVD versus the downloaded version?

Well, we get an ever getting thinner documentation in printed form that once was very good in regard to volume and contents and now is nothing that you really need to have. One less reason to go for Boxes. I somehow can hardly understand that the reasons to buy are minimised, more and more. While I understand that enterprise customer are those that have "real" money, how do they think that Linux was (and is) taken into the enterprise? Kind regards Eberhard -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Tue, Oct 23, 2007 at 06:18:41PM +0200, Eberhard Roloff wrote:

Bryen wrote:

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On Tue, 2007-10-23 at 07:33 -0400, Jorge Fábregas wrote:

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On Monday 22 October 2007 11:54 pm, Kevin Dupuy wrote:

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Mine as well. I ordered it on 10/1. I'm going to call Novell tommorow. I seem to remember it took a while for 10.2 last year, but not 22 days! Not to mention they said it was shipping on 10/11 in my email. What bothers me is their lack of response. I went to:

http://shop.novell.com/question

and provided all my order details and never received any answer. I know they're using "Digital River" as their e-commerce outsource provider but from a customer's perspective they are still Novell for me.

I really don't care if I need to wait a couple of more weeks. I just would like to have an idea WHEN will they start shipping. Any update on this Andreas Jaeger? :)

...

By the way, what country are you two in? I'm in the US... I'm in Puerto Rico (part of the US).

Regards, Jorge

Aside from 30 day installation support, what do we get from a purchased DVD versus the downloaded version?

Well, we get an ever getting thinner documentation in printed form that once was very good in regard to volume and contents and now is nothing that you really need to have.

One less reason to go for Boxes.

I somehow can hardly understand that the reasons to buy are minimised, more and more.

While I understand that enterprise customer are those that have "real" money, how do they think that Linux was (and is) taken into the enterprise?

The Enterprise customers get even thinner manuals. ;) Its all in the PDFs on the disk or online. Ciao, Marcus -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Bryen writes:

Aside from 30 day installation support, what do we get from a purchased DVD versus the downloaded version?

The Box comes with 2 DVDs. The first one is the downloadable version (but supports both i386 and x86-64), the second one contains the packages that are additionally on the ftp server. So, you get convenience instead of downloading packages yourself. The Box also contains some 300 pages for the Installation Manual, Andreas -- Andreas Jaeger, Director Platform/openSUSE, aj@suse.de SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg) Maxfeldstr. 5, 90409 Nürnberg, Germany GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126

Kevin Dupuy wrote:

On Tue, 2007-10-23 at 21:07 +0200, Andreas Jaeger wrote:

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Bryen writes:

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Aside from 30 day installation support, what do we get from a purchased DVD versus the downloaded version? The Box comes with 2 DVDs. The first one is the downloadable version (but supports both i386 and x86-64), the second one contains the packages that are additionally on the ftp server. So, you get convenience instead of downloading packages yourself.

The Box also contains some 300 pages for the Installation Manual,

Andreas

I also miss the SUSE decals they used to put in the boxed edition...

so do I. At least they were something to put on your laptop that could easily turn peoples' attention and make them ask questions, even when the lid was closed. Very similar to a german shepherd dog that you take out for a walk. ;-)) And I assume they were not to expensive to be given to a paying customer, as well. ;-)) regards Eberhard -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Wed, 2007-10-24 at 10:52 -0400, James Knott wrote:

Eberhard Roloff wrote:

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Kevin Dupuy wrote:

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o miss the SUSE decals they used to put in the boxed edition...

so do I.

At least they were something to put on your laptop that could easily turn peoples' attention and make them ask questions, even when the lid was closed. Very similar to a german shepherd dog that you take out for a walk. ;-))

I bought some domed "Tux" stickers from Cheapbytes and stuck one on my ThinkPad.

I want a life-sized Gecko the Suse Samurai, complete with swinging sword, standing guard outside my office door. Anyone come across one of these? :-)

-- Use OpenOffice.org http://www.openoffice.org -- ---Bryen---

-- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Wed, 2007-10-24 at 16:35 -0500, Kevin Dupuy wrote:

On Wed, 2007-10-24 at 09:58 -0500, Bryen wrote:

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On Wed, 2007-10-24 at 10:52 -0400, James Knott wrote:

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Eberhard Roloff wrote:

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Kevin Dupuy wrote:

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o miss the SUSE decals they used to put in the boxed edition...

so do I.

At least they were something to put on your laptop that could easily turn peoples' attention and make them ask questions, even when the lid was closed. Very similar to a german shepherd dog that you take out for a walk. ;-))

I bought some domed "Tux" stickers from Cheapbytes and stuck one on my ThinkPad.

I want a life-sized Gecko the Suse Samurai, complete with swinging sword, standing guard outside my office door. Anyone come across one of these? :-)

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-- Use OpenOffice.org http://www.openoffice.org -- ---Bryen---

:) I got a free SUSE Linux Enterprise sticker from Novell that I hae on my system, but I do miss the good ol days -- Kevin Dupuy Yo.media

Just got the following email from Novell: Thank you for contacting the ShopNovell. If you received an email message stating that your pre-order is on backorder after the order was placed, we apologize. The order that was placed is a pre-order for a build to order product. Your order will still be fulfilled when we receive the product. Rest assured that we will not charge your card until the product is released and ships. Our warehouse will be receiving a shipment of this product when it is released, and will be filling orders upon arrival. You will receive an email notification when your order is actually shipped (unless you are notified otherwise). If you have any further questions or concerns, please reply to this e-mail. Sincerely, Jonathan B. Customer Service Digital River for shopNovell shopnovell_service@novell.com http://shop.novell.com/custserv 1-877-4NOVELL Case ID: 3508689 This says they don't have the boxes yet, but then he goes on to say the product hasn't even been released yet! -- Kevin Dupuy Yo.media -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Glenn Holmer wrote:

On Tuesday 23 October 2007 06:33:30 Jorge Fábregas wrote:

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On Monday 22 October 2007 11:54 pm, Kevin Dupuy wrote:

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Mine as well. I ordered it on 10/1. I'm going to call Novell tommorow. I seem to remember it took a while for 10.2 last year, but not 22 days! Not to mention they said it was shipping on 10/11 in my email.

What bothers me is their lack of response. I went to:

http://shop.novell.com/question

and provided all my order details and never received any answer.

Same here. I just got off the phone with Novell, and mentioned this thread, which got me bumped up another level. But I still didn't get any more information. I was told that the product is built to order (!), which is why it takes so long.

Somebody needs to get this straightened out. I've ordered the boxed set every single time since 5.3 ten years ago, and never had to wait this long. Maybe I should stop ordering it and stick with the download...

One thing to bear in mind, is that it may be coming from some fulfillment company, rather than direct from Novell or SUSE. If so, they're the ones screwing things up. -- Use OpenOffice.org http://www.openoffice.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Tuesday 23 October 2007 06:33, Jorge Fábregas wrote:

What bothers me is their lack of response. I went to:

http://shop.novell.com/question

and provided all my order details and never received any answer.

I just got a terse response from Novell:

Thank you for contacting the ShopNovell.

We do not show that product available yet.

What the hell is going on here? -- "After the vintage season came the aftermath - and Cenbe." Glenn Holmer (Q-Link: ShadowM) http://www.lyonlabs.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Friday October 26 2007 08:31, Eberhard Roloff wrote:

Glenn Holmer wrote:

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On Tuesday 23 October 2007 06:33, Jorge Fábregas wrote:

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What bothers me is their lack of response. I went to:

http://shop.novell.com/question

and provided all my order details and never received any answer.

I just got a terse response from Novell:

...

Thank you for contacting the ShopNovell.

We do not show that product available yet.

What the hell is going on here?

In German we have a saying for this:

The left hand does not know what the right hand is doing...

Have some fun with your still not released 10.3 download version. ;-))

kind regards

Eberhard Actually just received same letter as you. -- Russ Linux register user 441463 -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Am Dienstag, 23. Oktober 2007 16:08:34 schrieb Andreas Jaeger:

We do ship already in Germany but I do not know the current status of shop.novell.com - I've asked my contacts now and will get back to you,

Andreas

I can confirm this, I received my box exactly a week ago(Germany). Michael

On Tue, Oct 23, 2007 at 06:19:35PM +0200, Eberhard Roloff wrote:

Michael Skiba wrote:

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Am Dienstag, 23. Oktober 2007 16:08:34 schrieb Andreas Jaeger:

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We do ship already in Germany but I do not know the current status of shop.novell.com - I've asked my contacts now and will get back to you,

Andreas

I can confirm this, I received my box exactly a week ago(Germany).

Michael same here. Rarely, it is good to be in Germany. ;-)))

The german boxes are produced by Sonopress in bulk quantities. I do not know the method of the US one, but it might really be on demand. :/ Ciao, Marcus -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Tuesday 23 October 2007 10:08 am, Andreas Jaeger wrote:

We do ship already in Germany but I do not know the current status of shop.novell.com - I've asked my contacts now and will get back to you,

Thank you Andreas. Any news so far? Regards, Jorge -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Fri, 2007-10-26 at 09:10 -0700, russbucket wrote:

On Friday October 26 2007 05:04, jfweber@gilweber.com wrote:

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opensuse@opensuse.org I ordered mine on Oct 2nd and still have not received any infomation about shipment. I've email them twice with on response. Does anyone have a phone number for them? All I find on website is pre sales and tech support.

Sure is poor customer relations. -- Russ Linux register user 441463

I really miss the time when I could walk into my local CompUSA and pick up SUSE Linux... Novell is the only company I buy stuff from that doesn't seem to want my money... -- Kevin Dupuy Yo.media -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Did you get in the meantime some reaction? The problems should have been solved by now... Andreas -- Andreas Jaeger, Director Platform / openSUSE, aj@suse.de SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg) Maxfeldstr. 5, 90409 Nürnberg, Germany GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126

russbucket wrote:

On Monday October 29 2007 01:02, Andreas Jaeger wrote:

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Did you get in the meantime some reaction? The problems should have been solved by now...

Andreas Only response I have gotten so far is an email saying its on back order and I will receive and email when it ships. No tentative date or anything else. Appears to be the same email others have received.

Thanks for your interest. I will keep looking on website for status.

I got the same e-mail yesterday. It will be a while... -- Best regards, Dennis J. Tuchler University City, Missouri 63130 -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Monday 2007-10-29 12:48, Dennis J. Tuchler wrote:

russbucket wrote:

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On Monday October 29 2007 01:02, Andreas Jaeger wrote:

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Did you get in the meantime some reaction? The problems should have been solved by now...

...

Only response I have gotten so far is an email saying its on back order and I will receive and email when it ships. No tentative date or anything else. Appears to be the same email others have received.

Thanks for your interest. I will keep looking on website for status.

I got the same e-mail yesterday. It will be a while...

Earlier TODAY the openSUSE 10.3 box arrived via USPS. A few moments ago I received this email: ======================================================== Dear KENNETH JENNINGS: Your order from Novell on September 22, 2007 has been shipped and your credit card has been charged. Please do not reply to this email. If you have a question regarding your order, please go to http://shop.novell.com/question Product SKU  Product Name  Qty Ordered  Qty Shipped  Total Qty Shipped  Amount ------------------------------------------------------------------------------ 662644471914 openSUSE 10.3 1            1            1                  $64.95       ======================================================== It's amazing that USPS is faster than an email server! They charged shipping for a pre-order. I hope Novell doesn't use these jokers again. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Monday 29 October 2007 18:20, russbucket wrote:

On Monday October 29 2007 01:02, Andreas Jaeger wrote:

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Did you get in the meantime some reaction? The problems should have been solved by now...

Andreas

Just to let you know I just received an email saying my order has been shipped. says allow 2-7 days for shipment to arrive.

I got a shipment notice as well. -- "After the vintage season came the aftermath - and Cenbe." Glenn Holmer (Q-Link: ShadowM) http://www.lyonlabs.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Tuesday 30 October 2007 4:09 am, Andreas Jaeger wrote:

Glad to hear.  From what I've heard is that everything should be shipping now...

Thanks Andreas. I also received the email yesterday. All the best, Jorge -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Monday 29 October 2007 18:20, russbucket wrote:

On Monday October 29 2007 01:02, Andreas Jaeger wrote:

...

Did you get in the meantime some reaction? The problems should have been solved by now...

Andreas

Just to let you know I just received an email saying my order has been shipped. says allow 2-7 days for shipment to arrive.

Mine came this morning. Yay!!! -- "After the vintage season came the aftermath - and Cenbe." Glenn Holmer (Q-Link: ShadowM) http://www.lyonlabs.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org