[opensuse] Unable to login to bugzilla after changing account email
Hi, I'm running into a strange problem trying to log into bugzilla. I changed the email address associated with my account (maintained by microfocus), but now I can't log onto bugzilla because an ID number is associated with my old email. The OBS site and opensuse wiki both work correctly using the new email, but attempting to log into bugzilla results in an internal server error:
An unexpected error occurred. This could be a temporary problem, or some code is behaving incorrectly. If this problem persists, please email this page to novbugzilla-dev@forge.provo.novell.com with details of what you were doing at the time this message appeared.
URL: https://bugzilla.opensuse.org/index.cgi?GoAheadAndLogIn=3D1 The external ID '91361562879273' already exists in the database for <new-email>, but your account source says that <old-email> has that ID.
I sent an email to the mentioned email address above a few months ago and never heard back. I tried contacting microfocus support to try to fix this problem, and this is the response I got:
You won't be able to access bugzilla.opensuse.org as this website is only intended for suse engineers.
Since when is bugzilla only for suse engineers? I think the support staff is mistaken. Is there someone on this list that can point me in the right direction? Regards, Chris
Chris Coutinho composed on 2019-04-06 19:40 (UTC+0200):
Since when is bugzilla only for suse engineers? I think the support staff is mistaken. Is there someone on this list that can point me in the right direction?
Trouble like this can usually be resolved through an email to admin@opensuse.org or heroes@opensuse.org. -- Evolution as taught in public schools is religion, not science. Team OS/2 ** Reg. Linux User #211409 ** a11y rocks! Felix Miata *** http://fm.no-ip.com/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 06/04/2019 19.40, Chris Coutinho wrote:
Hi,
I'm running into a strange problem trying to log into bugzilla. I changed the email address associated with my account (maintained by microfocus), but now I can't log onto bugzilla because an ID number is associated with my old email. The OBS site and opensuse wiki both work correctly using the new email, but attempting to log into bugzilla results in an internal server error:
An unexpected error occurred. This could be a temporary problem, or some code is behaving incorrectly. If this problem persists, please email this page to novbugzilla-dev@forge.provo.novell.com with details of what you were doing at the time this message appeared.
Did you try another browser instance or clearing all related cookies (*suse,, *novell, *microfocus...)?
URL: https://bugzilla.opensuse.org/index.cgi?GoAheadAndLogIn=3D1 The external ID '91361562879273' already exists in the database for <new-email>, but your account source says that <old-email> has that ID.
I sent an email to the mentioned email address above a few months ago and never heard back. I tried contacting microfocus support to try to fix this problem, and this is the response I got:
You won't be able to access bugzilla.opensuse.org as this website is only intended for suse engineers.
Gosh :-(
Since when is bugzilla only for suse engineers? I think the support staff is mistaken.
Indeed they are. Somebody needs a little talk.
Is there someone on this list that can point me in the right direction?
Yes, there are (not me), but it is a weekend. I send a hidden copy (BCC) of this email to someone that might do something or forward to the right person (tks in advance). -- Cheers / Saludos, Carlos E. R. (from 15.0 x86_64 at Telcontar)
participants (3)
-
Carlos E. R. -
Chris Coutinho -
Felix Miata