Re: [SLE] Support vs Support
* rob
The problem is that several *pertinant* (not easily solved by the regular's on the list) question get overlooked -swept under the rug so to speak. THis is IMO a support tragedy on SuSES end. Any one can answer an easy question.... its the more difficult ones that actually need attending to. We all try to provide what answers we can (since most of the regulars love SuSE and OSS principals) I'd just like to see the staff at SuSE get into the pit and love some one back!
Good point. Taken! Thanks, Mads Martin -- Mads Martin Joergensen, http://mmj.dk "Why make things difficult, when it is possible to make them cryptic and totally illogic, with just a little bit more effort." -- A. P. J.
The problem is that several *pertinant* (not easily solved by the regular's on the list) question get overlooked -swept under the rug so to speak. THis is IMO a support tragedy on SuSES end. Any one can answer an easy question.... its the more difficult ones that actually need attending to. We all try to provide what answers we can (since most of the regulars love SuSE and OSS principals) I'd just like to see the staff at SuSE get into the
That's all I ever was hoping to find! here, here. I've only used linux
since July of last year. I wrote to Andre Hedrik about some problems with
HPT370 chipset in Linux and asked him what distros should I look to - He
said SuSE or UTE. I think Mr. Hedrik as some sort of affiliation with
SuSE - though at the time I just know him as "the ide guy" for Linux. I
still believe that his advice was good advice. I just am frustrated because
I need a little help/direction and instead find my self in the middle of a
flame war.
-----Original Message-----
From: Mads Martin Jørgensen [mailto:mmj@suse.com]
Sent: Monday, April 23, 2001 2232
To: rob
Cc: David C. Johanson; SuSE Mailing List
Subject: Re: [SLE] Support vs Support
* rob
and love some one back!
Good point. Taken! Thanks, Mads Martin -- Mads Martin Joergensen, http://mmj.dk "Why make things difficult, when it is possible to make them cryptic and totally illogic, with just a little bit more effort." -- A. P. J. -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq and the archives at http://lists.suse.com
crrey wrote:
That's all I ever was hoping to find! here, here. I've only used linux since July of last year. I wrote to Andre Hedrik about some problems with HPT370 chipset in Linux and asked him what distros should I look to - He said SuSE or UTE. I think Mr. Hedrik as some sort of affiliation with SuSE - though at the time I just know him as "the ide guy" for Linux. I still believe that his advice was good advice. I just am frustrated because I need a little help/direction and instead find my self in the middle of a flame war.
yes. It is bad. this discussion is over the top no. I learned from it, that I need some more advice on procmail rules. ;-) Because procmail should have filtered and didn't. If I have fixed it now, I won't even be able to read my own mail due to the subject. ;-) But this list state is more exeptional... Take it easy Juergen -- =========================================== __ _ Juergen Braukmann juergen.braukmann@gmx.de| -o)/ / (_)__ __ ____ __ Tel: 0201-743648 dk4jb@db0qs.#nrw.deu.eu | /\\ /__/ / _ \/ // /\ \/ / ===========================================_\_v __/_/_//_/\_,_/ /_/\_\
Why doesn't depmod from modutils-2.4.5 work with the system. root@www2:/usr/src/modutils-2.4.5/depmod > ./depmod -V depmod version 2.4.5 depmod: Module /lib/modules/2.4.0-4GB/kernel/drivers/media/video/cpia_usb.o has an unknown version (2) usb_device table It is likely that the kernel structure has changed, if so then you probably need a new version of modutils to handle this kernel. Check linux/Documentation/Changes. Ruben -- Brooklyn Linux Solutions http://www.mrbrklyn.com http://www.brooklynonline.com 1-718-382-5752
Yep, I had the same problem. And that was using 2.4.2-14 with new kernel. Let me know if you find a workaround/fix - 'cause franky I ain't gotta clue. -----Original Message----- From: ruben@dsl254-112-136-sea1.dsl-isp.net [mailto:ruben@dsl254-112-136-sea1.dsl-isp.net]On Behalf Of Brooklyn Linux Solutions CEO Sent: Wednesday, April 25, 2001 0001 To: Juergen Braukmann Cc: SuSE Linux English Subject: Re: [SLE] Support vs Support Why doesn't depmod from modutils-2.4.5 work with the system. root@www2:/usr/src/modutils-2.4.5/depmod > ./depmod -V depmod version 2.4.5 depmod: Module /lib/modules/2.4.0-4GB/kernel/drivers/media/video/cpia_usb.o has an unknown version (2) usb_device table It is likely that the kernel structure has changed, if so then you probably need a new version of modutils to handle this kernel. Check linux/Documentation/Changes. Ruben -- Brooklyn Linux Solutions http://www.mrbrklyn.com http://www.brooklynonline.com 1-718-382-5752 -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq and the archives at http://lists.suse.com
Anyone know why Helix is not working with SUSe 7.1. I got it to install by changing the SuSE-release SuSEconfig files. But the new 1.4 completely fails. Ruben -- Brooklyn Linux Solutions http://www.mrbrklyn.com http://www.brooklynonline.com 1-718-382-5752 -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq and the archives at http://lists.suse.com -- Brooklyn Linux Solutions http://www.mrbrklyn.com http://www.brooklynonline.com 1-718-382-5752
* Brooklyn Linux Solutions CEO (ruben@mrbrklyn.com) [010425 07:28]: => =>Anyone know why Helix is not working with SUSe 7.1. I got it to install by =>changing the SuSE-release SuSEconfig files. But the new 1.4 completely =>fails. => => Ruben, Will you stop installing things that aren't for your version. Ximian has only put on 7.0 RPM's which are Glibc 2.1.3 based and 7.1 is Glibc 2.2 based..so yes they will fail. You can get Gnome 1.4 RPM's from the SuSE FTP site..if you want Ximian..then I guess you have to wait the couple weeks until they get around to it. The deal is that SuSE pissed off a few people at Ximian sometime ago by not joining the Gnome Foundation after a pledge was made to do so..and so they take their sweet time doing anything when it comes to SuSE. The world sees SuSE as having taken sides with KDE. I fought for a better relationship with then Helix Code when I worked at SuSE, but was shot down left and right. SuSE feels the best way to keep control is to make all RPM's themselves and if one installs software put together by someone else..your on your own. I gave up on that fight long ago..and there's just no use bitching about it anymore. It's sad. I would just wait. Regards, -- Ben Rosenberg mailto:ben@whack.org ----- If two men agree on everything, you can be sure that only one of them is doing the thinking.
It says right on the Ximian home page at the bottom the SuSE 7.1 version is in the works, and should be released soon. -----Original Message----- From: Ben Rosenberg [mailto:ben@whack.org] Sent: Wednesday, April 25, 2001 0940 To: SLE Subject: Re: [SLE] Xiamin/Helix * Brooklyn Linux Solutions CEO (ruben@mrbrklyn.com) [010425 07:28]: => =>Anyone know why Helix is not working with SUSe 7.1. I got it to install by =>changing the SuSE-release SuSEconfig files. But the new 1.4 completely =>fails. => => Ruben, Will you stop installing things that aren't for your version. Ximian has only put on 7.0 RPM's which are Glibc 2.1.3 based and 7.1 is Glibc 2.2 based..so yes they will fail. You can get Gnome 1.4 RPM's from the SuSE FTP site..if you want Ximian..then I guess you have to wait the couple weeks until they get around to it. The deal is that SuSE pissed off a few people at Ximian sometime ago by not joining the Gnome Foundation after a pledge was made to do so..and so they take their sweet time doing anything when it comes to SuSE. The world sees SuSE as having taken sides with KDE. I fought for a better relationship with then Helix Code when I worked at SuSE, but was shot down left and right. SuSE feels the best way to keep control is to make all RPM's themselves and if one installs software put together by someone else..your on your own. I gave up on that fight long ago..and there's just no use bitching about it anymore. It's sad. I would just wait. Regards, -- Ben Rosenberg mailto:ben@whack.org ----- If two men agree on everything, you can be sure that only one of them is doing the thinking. -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq and the archives at http://lists.suse.com
Correction, that message is on the bottom of the download page ("get it now"). The link is: http://www.ximian.com/desktop/download.php3 with the header "Coming Soon". -----Original Message----- From: crrey [mailto:crrey@home.com] Sent: Wednesday, April 25, 2001 1028 To: Ben Rosenberg; SLE Subject: RE: [SLE] Xiamin/Helix It says right on the Ximian home page at the bottom the SuSE 7.1 version is in the works, and should be released soon. -----Original Message----- From: Ben Rosenberg [mailto:ben@whack.org] Sent: Wednesday, April 25, 2001 0940 To: SLE Subject: Re: [SLE] Xiamin/Helix * Brooklyn Linux Solutions CEO (ruben@mrbrklyn.com) [010425 07:28]: => =>Anyone know why Helix is not working with SUSe 7.1. I got it to install by =>changing the SuSE-release SuSEconfig files. But the new 1.4 completely =>fails. => => Ruben, Will you stop installing things that aren't for your version. Ximian has only put on 7.0 RPM's which are Glibc 2.1.3 based and 7.1 is Glibc 2.2 based..so yes they will fail. You can get Gnome 1.4 RPM's from the SuSE FTP site..if you want Ximian..then I guess you have to wait the couple weeks until they get around to it. The deal is that SuSE pissed off a few people at Ximian sometime ago by not joining the Gnome Foundation after a pledge was made to do so..and so they take their sweet time doing anything when it comes to SuSE. The world sees SuSE as having taken sides with KDE. I fought for a better relationship with then Helix Code when I worked at SuSE, but was shot down left and right. SuSE feels the best way to keep control is to make all RPM's themselves and if one installs software put together by someone else..your on your own. I gave up on that fight long ago..and there's just no use bitching about it anymore. It's sad. I would just wait. Regards, -- Ben Rosenberg mailto:ben@whack.org ----- If two men agree on everything, you can be sure that only one of them is doing the thinking. -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq and the archives at http://lists.suse.com -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq and the archives at http://lists.suse.com
On Mon, Apr 23, 2001 at 08:32:02PM -0700, Mads Martin Jørgensen wrote:
* rob
[Apr 23. 2001 20:26]: The problem is that several *pertinant* (not easily solved by the regular's on the list) question get overlooked -swept under the rug so to speak. THis is IMO a support tragedy on SuSES end. Any one can answer an easy question.... its the more difficult ones that actually need attending to. We all try to provide what answers we can (since most of the regulars love SuSE and OSS principals) I'd just like to see the staff at SuSE get into the pit and love some one back!
Good point. Taken!
I would argue that the very presence of SuSE developers on this list is evidence that they do. Okay, I like SuSE. But when asking for support on any mailing list, there are a few suggestions which will help: 1) When composing your email, choose a subject as relevant to the question as you can manage. This is tough sometimes, but really, really try. 2) Don't just reply to an email in an existing thread to ask your question. This has been a monstrous thread with much ranting and raving. Any real support question will be overlooked by those who are just plain sick of it. And, yes, I found a few support questions which could easily have been overlooked in the midst of the thread because they were composed as replies to emails in the thread, with not even a change in the subject. 3) Tell us what happened. Show us any relevant log output. 4) Tell us what you expected to happen and explain how this is different from what actually happened. 5) Calm down and take your time writing the email. You want us to be able to help you. We can do this so much better if we can understand what you're saying. Please use paragraphs correctly and try to catch spelling mistakes -- I know this is difficult for non-native English speakers. Try anyway. 6) Particularly for DNS questions, don't disquise your IP addresses or domain names. This is the Internet. Often, even when you don't describe your problem well, we can look and see for ourselves. 7) Do a Google search using relevant keywords before sending your email. Many email lists are archived. If the answer is already there, you won't need to wait for our response. Also, we won't get tired of answering the same questions over and over again. 8) In the same vein as #7, please read the documentation. Very often, you'll get a RTFM (Read the F-word-of-your-choice Manual) response if you miss this. But none of us are perfect. I get this response myself at regular intervals. 9) Never rant. You just anger people whom you need to help you. The Brooklyn Linux CEO who started this thread did himself little good with his attitude. This is just off the top of my head. My apologies for the bits of advice I forgot to include in this list. -- David Benfell benfell@parts-unknown.org --- Resume available at http://www.parts-unknown.org/resume.html
participants (6)
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Ben Rosenberg
-
Brooklyn Linux Solutions CEO
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crrey
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David Benfell
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Juergen Braukmann
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Mads Martin Jørgensen