[opensuse] cannot connect to WLAN
Hello, I have a weird problem with my WLAN - everything seems to work but I cannot connect via WLAN to the Zyxel adsl modem/router anymore. I am here in Barcelona/Spain and the telephone company telefonica supports only... well... First (yesterday) everything was fine. Using KnetworkManager it just connected wireless. Several times, also after reboots. Today I didn see the WLAN of my modem anymore in the list of KNetworkManager. So I called telefonica and they said, there might be too many users with the same channel. So using a cable ethernet connection and via Web-Interface of the Zyxel modem I changed the wlan-modem settings to another channel. Now I can see the WLAN again, but I cannot connect. I know I have the right password (it's printed on the modem and I doublechecked several times). I see some other unsecured WLAN's here without a key, but I also cannot connect to them. I also tried to disable KNetworkManager, changed in Yast to "use ifup", then tried with KInternet: same result. Where can I search in my system to find out why it doesn't want to work anymore? Are there any specific logs or log entries somewhere that could help? thanks for hints. Daniel -- Daniel Bauer photographer Basel Barcelona professional photography: http://www.daniel-bauer.com erotic art photos: http://www.bauer-nudes.com Madagascar special: http://www.fotograf-basel.ch/madagascar/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
Hey Daniel, And your config to dns and gateway? Are ok? Please print here the results of 2 commands: "cat /etc/resolv.conf" and AFTER "route -n" Cheers. On Tue, Jun 3, 2008 at 10:30 AM, Daniel Bauer <linux@daniel-bauer.com> wrote:
Hello,
I have a weird problem with my WLAN - everything seems to work but I cannot connect via WLAN to the Zyxel adsl modem/router anymore. I am here in Barcelona/Spain and the telephone company telefonica supports only... well...
First (yesterday) everything was fine. Using KnetworkManager it just connected wireless. Several times, also after reboots.
Today I didn see the WLAN of my modem anymore in the list of KNetworkManager. So I called telefonica and they said, there might be too many users with the same channel. So using a cable ethernet connection and via Web-Interface of the Zyxel modem I changed the wlan-modem settings to another channel.
Now I can see the WLAN again, but I cannot connect. I know I have the right password (it's printed on the modem and I doublechecked several times).
I see some other unsecured WLAN's here without a key, but I also cannot connect to them.
I also tried to disable KNetworkManager, changed in Yast to "use ifup", then tried with KInternet: same result.
Where can I search in my system to find out why it doesn't want to work anymore? Are there any specific logs or log entries somewhere that could help?
thanks for hints.
Daniel
-- Daniel Bauer photographer Basel Barcelona professional photography: http://www.daniel-bauer.com erotic art photos: http://www.bauer-nudes.com Madagascar special: http://www.fotograf-basel.ch/madagascar/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
-- /\ Gabriel Stein gabrielstein@gmail.com MSN: gabrielstein@hotmail.com Administrador de Redes - Network Administrator Linux User #223750 +55 51 9357 3886 Porto Alegre - RS - Brasil -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Tuesday 03 June 2008 15:33:50, Gabriel Stein wrote:
Hey Daniel,
And your config to dns and gateway? Are ok?
Please print here the results of 2 commands:
"cat /etc/resolv.conf"
daniel@dhcppc0:~> cat /etc/resolv.conf ### BEGIN INFO # # Modified_by: NetworkManager # Process: /usr/bin/NetworkManager # Process_id: 11276 # ### END INFO nameserver 80.58.61.250 nameserver 80.58.61.254
and AFTER
"route -n"
dhcppc0:~ # route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 192.168.1.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0 127.0.0.0 0.0.0.0 255.0.0.0 U 0 0 0 lo 0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth0 (this now, I am connected by cable, so there's eth0 while WLAN would be eth1...) I found a KNetworkManager-Log in /var/log. Just now I tried to activate the WLAN and thats the result in that log: Jun 3 16:26:02 baer NetworkManager: <debug> [1212503162.016064] nm_device_802_11_wireless_get_activation_ap(): Forcing AP 'WLAN_A0' Jun 3 16:26:02 baer NetworkManager: <info> User Switch: /org/freedesktop/NetworkManager/Devices/eth1 / WLAN_A0 Jun 3 16:26:02 baer NetworkManager: <info> Deactivating device eth1. Jun 3 16:26:02 baer NetworkManager: <info> Device eth1 activation scheduled... Jun 3 16:26:02 baer NetworkManager: <info> Deactivating device eth0. Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) started... Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) scheduled... Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) started... Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 2 of 5 (Device Configure) scheduled... Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) complete. Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 2 of 5 (Device Configure) starting... Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1/wireless): access point 'WLAN_A0' is encrypted, but NO valid key exists. New key needed. Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) New wireless user key requested for network 'WLAN_A0'. Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 2 of 5 (Device Configure) complete. Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) New wireless user key for network 'WLAN_A0' received. Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) scheduled... Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) started... Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 2 of 5 (Device Configure) scheduled... Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) complete. Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1) Stage 2 of 5 (Device Configure) starting... Jun 3 16:26:03 baer NetworkManager: <info> Activation (eth1/wireless): access point 'WLAN_A0' is encrypted, and a key exists. No new key needed. Jun 3 16:26:04 baer NetworkManager: <info> SUP: sending command 'INTERFACE_ADD eth1 wext /var/run/wpa_supplicant ' Jun 3 16:26:04 baer NetworkManager: <info> SUP: response was 'OK' Jun 3 16:26:04 baer NetworkManager: <info> SUP: sending command 'AP_SCAN 1' Jun 3 16:26:04 baer NetworkManager: <info> SUP: response was 'OK' Jun 3 16:26:04 baer NetworkManager: <info> SUP: sending command 'ADD_NETWORK' Jun 3 16:26:04 baer NetworkManager: <info> SUP: response was '0' Jun 3 16:26:04 baer NetworkManager: <info> SUP: sending command 'SET_NETWORK 0 ssid 574c414e5f4130' Jun 3 16:26:04 baer NetworkManager: <info> SUP: response was 'OK' Jun 3 16:26:04 baer NetworkManager: <info> SUP: sending command 'SET_NETWORK 0 scan_ssid 1' Jun 3 16:26:04 baer NetworkManager: <info> SUP: response was 'OK' Jun 3 16:26:04 baer NetworkManager: <info> SUP: sending command 'SET_NETWORK 0 key_mgmt NONE' Jun 3 16:26:04 baer NetworkManager: <info> SUP: response was 'OK' Jun 3 16:26:04 baer NetworkManager: <info> SUP: sending command 'SET_NETWORK 0 wep_key0 <key>' Jun 3 16:26:04 baer NetworkManager: <info> SUP: response was 'OK' Jun 3 16:26:04 baer NetworkManager: <info> SUP: sending command 'SET_NETWORK 0 wep_tx_keyidx 0' Jun 3 16:26:04 baer NetworkManager: <info> SUP: response was 'OK' Jun 3 16:26:04 baer NetworkManager: <info> SUP: sending command 'ENABLE_NETWORK 0' Jun 3 16:26:04 baer NetworkManager: <info> SUP: response was 'OK' Jun 3 16:26:04 baer NetworkManager: <info> Activation (eth1) Stage 2 of 5 (Device Configure) complete. Jun 3 16:26:27 baer NetworkManager: <debug> [1212503187.573753] nm_device_802_11_wireless_get_activation_ap(): Forcing AP 'WLAN_A0' Jun 3 16:26:27 baer NetworkManager: <info> User Switch: /org/freedesktop/NetworkManager/Devices/eth1 / WLAN_A0 Jun 3 16:26:27 baer NetworkManager: <info> Deactivating device eth1. Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1): cancelling... Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1) cancellation handler scheduled... Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1): waiting for device to cancel activation. Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1) cancellation handled. Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1): cancelled. Jun 3 16:26:27 baer NetworkManager: <info> Device eth1 activation scheduled... Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1) started... Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) scheduled... Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) started... Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1) Stage 2 of 5 (Device Configure) scheduled... Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) complete. Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1) Stage 2 of 5 (Device Configure) starting... Jun 3 16:26:27 baer NetworkManager: <info> Activation (eth1/wireless): access point 'WLAN_A0' is encrypted, and a key exists. No new key needed. Jun 3 16:26:30 baer NetworkManager: <info> Error opening supplicant global control interface. Jun 3 16:26:30 baer NetworkManager: <WARN> real_act_stage2_config(): Activation (eth1/wireless): couldn't connect to the supplicant. Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth1) failure scheduled... Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth1) Stage 2 of 5 (Device Configure) complete. Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth1) failed for access point (WLAN_A0) Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth1) failed. Jun 3 16:26:30 baer NetworkManager: <info> Deactivating device eth1. Jun 3 16:26:30 baer NetworkManager: <info> SWITCH: no current connection, found better connection 'eth0'. Jun 3 16:26:30 baer NetworkManager: <info> Will activate connection 'eth0'. Jun 3 16:26:30 baer NetworkManager: <info> Device eth0 activation scheduled... Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) started... Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) Stage 1 of 5 (Device Prepare) scheduled... Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) Stage 1 of 5 (Device Prepare) started... Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) Stage 2 of 5 (Device Configure) scheduled... Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) Stage 1 of 5 (Device Prepare) complete. Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) Stage 2 of 5 (Device Configure) starting... Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) Stage 2 of 5 (Device Configure) successful. Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) Stage 3 of 5 (IP Configure Start) scheduled. Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) Stage 2 of 5 (Device Configure) complete. Jun 3 16:26:30 baer NetworkManager: <info> Activation (eth0) Stage 3 of 5 (IP Configure Start) started... Jun 3 16:26:31 baer NetworkManager: <info> Activation (eth0) Beginning DHCP transaction. Jun 3 16:26:31 baer NetworkManager: <info> Activation (eth0) Stage 3 of 5 (IP Configure Start) complete. Jun 3 16:26:31 baer NetworkManager: <info> DHCP daemon state is now 12 (successfully started) for interface eth0 Jun 3 16:26:31 baer NetworkManager: <info> DHCP daemon state is now 1 (starting) for interface eth0 So there was an error and then it fell back to the cable on eth0. That's all I can see from this log. Maybe you see more? regards Daniel -- Daniel Bauer photographer Basel Barcelona professional photography: http://www.daniel-bauer.com erotic art photos: http://www.bauer-nudes.com Madagascar special: http://www.fotograf-basel.ch/madagascar/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
This bug seems to plague Ubuntu as well. https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/139966/commen... There are hints in the above post that suggest the problem was related to these lines in your log: Jun 3 16:26:30 baer NetworkManager: <info> Error opening supplicant global control interface. Jun 3 16:26:30 baer NetworkManager: <WARN> real_act_stage2_config(): Activation (eth1/wireless): couldn't connect to the supplicant. Those indicate a problem with the wpa_supplicant module. You might force a reload of that and then try a rcnetwork restart. Does this happen on a cold boot, or only on a resume from suspend? -- ----------JSA--------- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
Oh, the log I sent was not complete... here's the rest of the eth0 success...: Jun 3 16:26:49 baer NetworkManager: <info> DHCP daemon state is now 2 (bound) for interface eth0 Jun 3 16:26:49 baer NetworkManager: <info> Activation (eth0) Stage 4 of 5 (IP Configure Get) scheduled... Jun 3 16:26:49 baer NetworkManager: <info> Activation (eth0) Stage 4 of 5 (IP Configure Get) started... Jun 3 16:26:49 baer NetworkManager: <info> Retrieved the following IP4 configuration from the DHCP daemon: Jun 3 16:26:49 baer NetworkManager: <info> address 192.168.1.33 Jun 3 16:26:49 baer NetworkManager: <info> netmask 255.255.255.0 Jun 3 16:26:49 baer NetworkManager: <info> broadcast 192.168.1.255 Jun 3 16:26:49 baer NetworkManager: <info> gateway 192.168.1.1 Jun 3 16:26:49 baer NetworkManager: <info> nameserver 80.58.61.250 Jun 3 16:26:49 baer NetworkManager: <info> nameserver 80.58.61.254 Jun 3 16:26:49 baer NetworkManager: <info> hostname 'dhcppc0' Jun 3 16:26:49 baer NetworkManager: <info> Activation (eth0) Stage 5 of 5 (IP Configure Commit) scheduled... Jun 3 16:26:49 baer NetworkManager: <info> Activation (eth0) Stage 4 of 5 (IP Configure Get) complete. Jun 3 16:26:49 baer NetworkManager: <info> Activation (eth0) Stage 5 of 5 (IP Configure Commit) started... Jun 3 16:26:50 baer NetworkManager: <info> Clearing nscd hosts cache. Jun 3 16:26:50 baer NetworkManager: <info> Setting hostname to 'dhcppc0' Jun 3 16:26:50 baer NetworkManager: <info> Activation (eth0) Finish handler scheduled. Jun 3 16:26:50 baer NetworkManager: <info> Activation (eth0) successful, device activated. Jun 3 16:26:50 baer NetworkManager: <info> Activation (eth0) Stage 5 of 5 (IP Configure Commit) complete. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The Tuesday 2008-06-03 at 15:30 +0200, Daniel Bauer wrote:
I have a weird problem with my WLAN - everything seems to work but I cannot connect via WLAN to the Zyxel adsl modem/router anymore. I am here in Barcelona/Spain and the telephone company telefonica supports only... well...
Then you could have a look here: http://www.adslzone.net/adsl.html http://www.adslayuda.com/ they have help for probably all kinds of adsl modem/routers used in Spain. If you don't see a search box, simply look on the lef bar of both sites for Zyxel, they both have several models.
Now I can see the WLAN again, but I cannot connect. I know I have the right password (it's printed on the modem and I doublechecked several times).
You would do well to change that printed password. Everybody here knows that "1234" password they always use, and it is the first thing crackers try. And if you mean the wep whatever password... yeah, that one too. Some people would recomend resetting your router to factory defaults, and reconfigure. Usually they can load the configuration from a file on your PC. - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.4-svn0 (GNU/Linux) iD8DBQFIRVcOtTMYHG2NR9URAk8kAJ9Zr3LI0lnVvGsR4dpCmp0Tu7KxHQCfSEZ5 KLcCD+k/g0UOPv18arCrzH0= =1ITB -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
The solution was simple: reset the modem-router to factory defaults. OT-Rant about non-linux-supporting "support" below... On Tuesday 03 June 2008 15:30:12, Daniel Bauer wrote:
I have a weird problem with my WLAN - everything seems to work but I cannot connect via WLAN to the Zyxel adsl modem/router anymore. I am here in Barcelona/Spain and the telephone company telefonica supports only... well... Today I didn see the WLAN of my modem anymore in the list of KNetworkManager. So I called telefonica and they said, there might be too many users with the same channel. So using a cable ethernet connection and via Web-Interface of the Zyxel modem I changed the wlan-modem settings to another channel.
Now I can see the WLAN again, but I cannot connect.
[rant] So, something went wrong while I changed the WLAN channel in the modem router. I called again telefonica's "support" line (6 cents/minute for waiting...) and there he said: I see from your last call that you use an operating system instead of great holy Windows. I am very sorry but we cannot give any support to people not using Windows. I insisted: it is a problem of the router, that's independent of the OS. He: Yes, but we will have to check the functions of the modem and for this we need Windows programs, so I really cannot give you any advice. So, I rebooted with that Vista that's still on this laptop, clicked a thousand times: no, idon't want to update, no, I don't want to buy Norton, yes it's ok if it remains insecure (well, it's Windows, isn't it, and Norton wouldn't change that), no I don't want Windows mess-aging, no, I can look out of the window if I want to know about the weather [it rained]...) and finally the "system" stopped asking me stupid questions and so I called Telefonica again. And guess what: the supporter asked me to open Internet-Exploder, connect via cable to the modem-router and tell him what was written on the screen.... That was all! Just open a browser! I could have done that with any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble! I guess M$ pays quite a sum to Telefonica for this unbelievable "information"... [/rant] Sorry to fill your mailbox with that - I just had to get rid of the feelings. Thanks to the list people for the help and hints. Daniel -- Daniel Bauer photographer Basel Barcelona professional photography: http://www.daniel-bauer.com erotic art photos: http://www.bauer-nudes.com Madagascar special: http://www.fotograf-basel.ch/madagascar/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The Tuesday 2008-06-03 at 23:38 +0200, Daniel Bauer wrote: ....
And guess what: the supporter asked me to open Internet-Exploder, connect via cable to the modem-router and tell him what was written on the screen.... That was all! Just open a browser! I could have done that with any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble!
ROTFL! X'-) Now you know why we lie to them :-p
I guess M$ pays quite a sum to Telefonica for this unbelievable "information"...
No, I don't think so. The "support personnel" are just "floreros", ie, flower pots. They know very little and they are paid very little. They just follow the book. They know a bit about computers, which simply means they know a bit of windows. Actually, the technicians inside do use unix and linux, and windows, and many other specialized things. I know, I have been inside. My router, which is a Telefonica supplied router, runs linux...
[/rant]
Sorry to fill your mailbox with that - I just had to get rid of the feelings.
Thanks to the list people for the help and hints.
Next time, look it up on those webs I said, that's where we bitch about all our telefonicas and tell one another how to solve things ;-) - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.4-svn0 (GNU/Linux) iD8DBQFIRcOytTMYHG2NR9URAhn0AJ9pcHqze/DGBpOoAW/xh/B6GNMWWQCbBTz2 jAKTAvzMFjS/kf2UNSKPZJc= =PPMV -----END PGP SIGNATURE-----
On Tue, 03 Jun 2008 23:38:40 +0200, Daniel Bauer wrote:
And guess what: the supporter asked me to open Internet-Exploder, connect via cable to the modem-router and tell him what was written on the screen.... That was all! Just open a browser! I could have done that with any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble!
I guess M$ pays quite a sum to Telefonica for this unbelievable "information"... [/rant]
Sorry to fill your mailbox with that - I just had to get rid of the feelings.
I had the same problem with Earthlink a few years ago. And ultimately it was because the modem was dead and the lights on the front panel indicated that. Oh, and that was after selecting the "I have an OS other than Mac or Windows" option in their phone menu - didn't make a difference, I ended up talking to someone who was only authorized to support Windows (even though he knows Linux quite well, I found out). Jim -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
Daniel Bauer wrote:
The solution was simple: reset the modem-router to factory defaults. OT-Rant about non-linux-supporting "support" below...
On Tuesday 03 June 2008 15:30:12, Daniel Bauer wrote:
I have a weird problem with my WLAN - everything seems to work but I cannot connect via WLAN to the Zyxel adsl modem/router anymore. I am here in Barcelona/Spain and the telephone company telefonica supports only... well... Today I didn see the WLAN of my modem anymore in the list of KNetworkManager. So I called telefonica and they said, there might be too many users with the same channel. So using a cable ethernet connection and via Web-Interface of the Zyxel modem I changed the wlan-modem settings to another channel.
Now I can see the WLAN again, but I cannot connect.
[rant] So, something went wrong while I changed the WLAN channel in the modem router.
I called again telefonica's "support" line (6 cents/minute for waiting...) and there he said: I see from your last call that you use an operating system instead of great holy Windows. I am very sorry but we cannot give any support to people not using Windows.
I insisted: it is a problem of the router, that's independent of the OS. He: Yes, but we will have to check the functions of the modem and for this we need Windows programs, so I really cannot give you any advice.
So, I rebooted with that Vista that's still on this laptop, clicked a thousand times: no, idon't want to update, no, I don't want to buy Norton, yes it's ok if it remains insecure (well, it's Windows, isn't it, and Norton wouldn't change that), no I don't want Windows mess-aging, no, I can look out of the window if I want to know about the weather [it rained]...) and finally the "system" stopped asking me stupid questions and so I called Telefonica again.
And guess what: the supporter asked me to open Internet-Exploder, connect via cable to the modem-router and tell him what was written on the screen.... That was all! Just open a browser! I could have done that with any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble!
I guess M$ pays quite a sum to Telefonica for this unbelievable "information"... [/rant]
Did you tell the "support" person that he or she is a complete idiot? I would have.
Sorry to fill your mailbox with that - I just had to get rid of the feelings.
Thanks to the list people for the help and hints.
Daniel
-- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The Tuesday 2008-06-03 at 22:47 -0400, Evens Garde wrote:
And guess what: the supporter asked me to open Internet-Exploder, connect via cable to the modem-router and tell him what was written on the screen.... That was all! Just open a browser! I could have done that with any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble!
I guess M$ pays quite a sum to Telefonica for this unbelievable "information"... [/rant]
Did you tell the "support" person that he or she is a complete idiot? I would have.
Would that have helped solve his problem? - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.4-svn0 (GNU/Linux) iD8DBQFIR7wHtTMYHG2NR9URAvnCAKCS6N7eAQSUD5bL/0OGoma6Kwp4bQCgg0KC Qe2mTPAiDV9eNsW5tALWIFY= =rHwo -----END PGP SIGNATURE-----
Carlos E. R. wrote:
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
The Tuesday 2008-06-03 at 22:47 -0400, Evens Garde wrote:
And guess what: the supporter asked me to open Internet-Exploder, connect via cable to the modem-router and tell him what was written on the screen.... That was all! Just open a browser! I could have done that with any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble!
I guess M$ pays quite a sum to Telefonica for this unbelievable "information"... [/rant]
Did you tell the "support" person that he or she is a complete idiot? I would have.
Would that have helped solve his problem?
Yes, of course. His step to solving his problem of being an idiot is understanding that he is one. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Thursday 05 June 2008 11:15:02 Evens Garde wrote:
Carlos E. R. wrote:
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
The Tuesday 2008-06-03 at 22:47 -0400, Evens Garde wrote:
And guess what: the supporter asked me to open Internet-Exploder, connect via cable to the modem-router and tell him what was written on the screen.... That was all! Just open a browser! I could have done that with any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble!
I guess M$ pays quite a sum to Telefonica for this unbelievable "information"... [/rant]
Did you tell the "support" person that he or she is a complete idiot? I would have.
Would that have helped solve his problem?
Yes, of course.
His step to solving his problem of being an idiot is understanding that he is one.
I had this problem with ticali in the uk. Their support is totally windoze application orientated. I had appalling net speeds. I didn't get anywhere with them but eventually sent them a line speed test result and they passed me onto some "engineers". Had to pay £0.50 per min to talk to one. Told him what I was running and he said that they didn't know if their system would work with it. I explained that internet protocols are standardised and well documented etc. He found that acceptable and reported that my line was congested and I was re hooked up at the exchange. You could try that approach if the same sort of service is provided what ever your problem is. :) Things did improve but were still slow. Turned out to be an ipv6 problem. Things improved dramatically after disabling that everywhere but dns still seems slow. Seems that some enterprising trackers some where had found a way of fooling the auto dns server detection in my router. That cured that problem until some time later I found that the server I entered had been changed - not by me. New router needed. Recently I found that I get server not found errors that go away if I hit refresh. Oh no I thought but that's been fixed by a router firmware upgrade. John -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The Thursday 2008-06-05 at 06:15 -0400, Evens Garde wrote:
any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble!
I guess M$ pays quite a sum to Telefonica for this unbelievable "information"... [/rant]
Did you tell the "support" person that he or she is a complete idiot? I would have.
Would that have helped solve his problem?
Yes, of course.
His step to solving his problem of being an idiot is understanding that he is one.
Do you really think that insulting the employee will help you solve any problem? Rather, he (you) would be put on a black list. When ever he calls again the note "jerk" would show up and all employees attending him for ever after would have that in mind when answering him (you). Yes, very helpful. - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.4-svn0 (GNU/Linux) iD8DBQFIR8zstTMYHG2NR9URAuTPAJ4nDMjV9hu7PdFFKJk0fvRKTGtE0QCaA34k RFSlLFZAPAsNVbzsJfpHAw4= =5fI5 -----END PGP SIGNATURE-----
Carlos E. R. wrote:
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The Thursday 2008-06-05 at 06:15 -0400, Evens Garde wrote:
any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble!
> I guess M$ pays quite a sum to Telefonica for this unbelievable "information"... [/rant] Did you tell the "support" person that he or she is a complete idiot? I would have.
Would that have helped solve his problem?
Yes, of course.
His step to solving his problem of being an idiot is understanding that he is one.
Do you really think that insulting the employee will help you solve any problem? Rather, he (you) would be put on a black list. When ever he calls again the note "jerk" would show up and all employees attending him for ever after would have that in mind when answering him (you).
Yes, very helpful.
And then you ask for someone with a clue. And if they can't find someone with a clue, you're switching ISPs. It's all very simple -- it comes down to money -- if they fail to provide competent support, you stop giving it to them, and give it to someone else. But FIRST, you, you give them a chance to prove that they are worthy of continuing to give them your money before cutting them off. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Thursday 05 June 2008 13:36:34, Evens Garde wrote: [...] I know I started that rant, so I am the guilty one. But common, lets go to opensuse-offtopic@opensuse.org if the thread about Telefonicas support should continue at all. OK? Daniel -- Daniel Bauer photographer Basel Barcelona professional photography: http://www.daniel-bauer.com erotic art photos: http://www.bauer-nudes.com Madagascar special: http://www.fotograf-basel.ch/madagascar/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The Thursday 2008-06-05 at 07:36 -0400, Evens Garde wrote:
And then you ask for someone with a clue. And if they can't find someone with a clue, you're switching ISPs.
It's all very simple -- it comes down to money -- if they fail to provide competent support, you stop giving it to them, and give it to someone else.
Good luck, then. :-P We are not talking about ISPs in the USA. You go find one that has really good technical support in this country and I might change. No, migrating to the USA to get one is not an option. And in any case, insulting them on the phone will not get you any better help. With some of them, they insult you back, phone you back and call you names. Some don't even have local tech support, they hire a company on another continent to have even cheaper "tech support". So yes, go insult them, or try another suplier... good luck. Enough said! - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.4-svn0 (GNU/Linux) iD8DBQFISAx5tTMYHG2NR9URAjpcAJ43vidkAWdFzYsbE95KdptIV4IsiwCffuL5 Mav2w7Bksew3aYGX9sLDSqU= =xbiS -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
participants (7)
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Carlos E. R. -
Daniel Bauer -
Evens Garde -
Gabriel Stein -
Jim Henderson -
John -
John Andersen