"Replacement" may not be the correct word; the issue is that a customer has the need to store all written communication - including documents, email, faxes - with customers in single threads pr customer. Notes is claimed to be able to do that. I'd like to propose them a better Open Source solution. Does anybody have any good idea abaout what software to offer them? I realise that it will propably not be turn-key, but neither is Notes when you buy it. -- Kaare Rasmussen --Linux, spil,-- Tlf: 3816 2582 Kaki Data tshirts, merchandize Fax: 3816 2501 Howitzvej 75 Åben 12.00-18.00 Email: kar@kakidata.dk 2000 Frederiksberg Lørdag 12.00-16.00 Web: www.suse.dk
On Thu, 2003-07-03 at 08:29, Kaare Rasmussen wrote:
"Replacement" may not be the correct word; the issue is that a customer has the need to store all written communication - including documents, email, faxes - with customers in single threads pr customer.
There is Ximian Evolution, that might be able to do what you want. There is also a commercial web-app, http://www.ace-solution.com/, that might work as a Notes replacement if you are looking for a collaboration tool.
Notes is claimed to be able to do that.
Notes is claimed to be doing a whole lot of things, not all of them a sane thing to attempt... ;-)
I'd like to propose them a better Open Source solution. Does anybody have any good idea abaout what software to offer them?
I realise that it will propably not be turn-key, but neither is Notes when you buy it.
If you are looking for an all in one solution, then I am afraid I would probably have to recommend you to use Lotus Notes. As evil as it is, for mail, collaboration and calendar usage for a lot of people, there are few, if any, things that would be as usable. Regards, -- Anders Karlsson <anders@trudheim.com> Trudheim Technology Limited
The 03.07.03 at 09:29, Kaare Rasmussen wrote:
I'd like to propose them a better Open Source solution. Does anybody have any good idea abaout what software to offer them?
If the email address for every customer is known, there is a post-process solution: grepmail -h -i -M -m -R -u -e "customer\@host" Mail/folders/* > Mail/allcustomers_threads/customer Then, you can also set procmail rules on the server to capture mail going and/comming to certain names and save a copy of every mail, on a separate folder for each one. Both solutions are complicated, because they need one rule or line per customer. But doable :-) If you need something that reads from a customer list, then you would need somekind of script, trigered on every single mail sent/received. I don't know if somebody has done it before... -- Cheers, Carlos Robinson
participants (3)
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Anders Karlsson -
Carlos E. R. -
Kaare Rasmussen